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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
453 Reviews
Call Dealership (505) 216-3800
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 453 reviews

February 10, 2024

Service was quick with minimal wait time. Service personnel friendly, punctual and professional. Everything went smoothly. More

by axlovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Ayala
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Feb 13, 2024 -

Lexus of Santa Fe responded

We're delighted to hear that you had a quick and seamless service experience with our team! Providing efficient and friendly service is our goal, and it's great to know that your visit went smoothly. Safe travels!

February 09, 2024

Brandon in service was outstanding took care of everything and would highly recommend Lexus of Santa Fe More

by Davet123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Gray, Chris J Ortega
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Feb 10, 2024 -

Lexus of Santa Fe responded

Thank you for your wonderful feedback about Brandon in service at Lexus of Santa Fe! We're thrilled to hear that he provided outstanding service and took care of everything for you. Your recommendation means a lot to us. We appreciate your business and look forward to serving you again.

February 08, 2024

Vincent and Adrian were wonderful to work with and made our buying experience much less stressful. More

by kpkt1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vincent Mora and Adrian Nevarez
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Feb 10, 2024 -

Lexus of Santa Fe responded

We're thrilled to hear that Vincent and Adrian made your buying experience wonderful and less stressful! Providing a smooth and enjoyable process is what we strive for. Thank you for choosing us, and we look forward to serving you again in the future.

February 03, 2024

Had my vehicle serviced. Worked with a new service writer Andres. New to me in any case, and it was easily my best experience at Lexus to date. Very professional and a great More

by fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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Feb 08, 2024 -

Lexus of Santa Fe responded

We're thrilled to hear that your experience with the new service writer, Andres, was your best to date. It's wonderful that he was professional and a great communicator, contributing to a positive service interaction. We understand the value of great customer service, and it's excellent to know that Andres made a positive impact. Safe travels in your well-serviced vehicle!

February 02, 2024

The service is great… they are knowledgeable, courteous and efficient. Provide explanations of what needs to be addressed. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Feb 06, 2024 -

Lexus of Santa Fe responded

We're delighted to hear that you've had a great experience with the dealership's service. Knowledgeable, courteous, and efficient service, along with clear explanations, contribute to customer satisfaction. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

Everyone is very professional! Everything happened as promised and executed well. I will definitely recommend! More

by Dalester17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Feb 07, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 02, 2024

Service was great! Answered all my questions and more. The whole experience was easy and we left happy! More

by k2kull
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis , Chris J Ortega
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Feb 03, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 30, 2024

Professional and reliable service. Parts delay created a one week delay in completion but Service Manager kept us well informed. More

by Darla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald , Anthony Baca
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Jan 31, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 30, 2024

The entire service team, especially Brandon, were helpful, efficient, and courteous. Thanks for a great customer experience More

by hildes66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 31, 2024 -

Lexus of Santa Fe responded

Thank you for your kind words! We're delighted to hear that our service team, particularly Brandon, provided you with a helpful, efficient, and courteous experience. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future!

January 27, 2024

Pleasant, prompt, courteous, gave detailed description of the work, kept me informed of the progress More

by jegub
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Ricardo
Report | Print
Jan 30, 2024 -

Lexus of Santa Fe responded

We're delighted to hear about your positive experience! Providing pleasant, prompt, and courteous service is our priority. We're glad you appreciated the detailed description of the work and the regular progress updates. Thank you for choosing our service!

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