Lexus of Riverside

Great costumer service, had gone before 4 years ago and was treated very rude but now wow; they’re awesome!! Ask for Dell! Hes great! was treated very rude but now wow; they’re awesome!! Ask for Dell! Hes great! More

Purchased a brand new Lexus. Our salesman , Jun, was friendly , courteous and professional. Jun showed us all of the available models and trims. There was absolutely NO pressure. In fact, we didn’t friendly , courteous and professional. Jun showed us all of the available models and trims. There was absolutely NO pressure. In fact, we didn’t buy a car that day or run any numbers when we went into the dealer to look. It was two days later that I contacted him. Compared to prior auto buying experiences, I didn’t get the annoying day after pressure follow-up calls which I truly appreciated. Jun responded to my calls and emails in a timely manner arranging a day to purchase the vehicle. The finance manager, Danny, was straight to the point and no pressure to buy the extra products. I took one star off because there was no customer parking inside the dealership, you have to park on the street. The water inside the Refrigerator in the customer lounge doesn’t work and the bottled waters were not cold. However, the experience of buying the car was easy and NO pressure. Don from service was amazing when I inquired about future maintenance services. He answered my questions and I am confident our vehicle will be taken care of when it’s serviced. Looking forward to future service at Lexus of Riverisde. After receiving a comment from the dealership I was blown away about the honest appreciation from the dealer to a customer. I liked the fact Elva explained Lexus philosophy. Again , I never owned a Lexus or a luxury car before or had such a great experience from an auto dealership, I must change my 4 stars to 5 stars. I shouldn't deduct a star that is something out of Jun, Danny or Don's control. I love driving our RX350L and enjoying all the technology and features it offers. Thank you Jun, Danny and Don for making my first purchase of a Lexus an ease and comfort knowing I'll be treated beyond expectations when I come in for service . A great dealership to come into. More

The new car purchase went exceedingly smoothly. Our salesman, Eric Zhang, was very friendly and knowledgeable. He was truly interested in helping us. The finance Officer, Danny Meeks, was the same. I h salesman, Eric Zhang, was very friendly and knowledgeable. He was truly interested in helping us. The finance Officer, Danny Meeks, was the same. I had reason to contact them both after the purchase and they were very respectful an helpful. They are there to earn your business today and in the future. More

The salesman Dell was great and gets 5 stars! Very professional and helpful! However, Ray in finance was condescending and pushy. Now trying to cancel items added afterwards with no follow up. professional and helpful! However, Ray in finance was condescending and pushy. Now trying to cancel items added afterwards with no follow up. More

Blessed The moment we walked in we were treated like royalty. Very professional and kind people. From the sale person to the manager. Yun our salesman sorry i The moment we walked in we were treated like royalty. Very professional and kind people. From the sale person to the manager. Yun our salesman sorry if I am spelling wrong but I lost your card, you are a good salesman and we felt like a family member there thank you all so much. More

The salesman and mr meeks the finance and contract writer wete excellent.i have never felt so comfortable at a auto dealership before..you have to admit some auto dealerships dont have the best of reputation wete excellent.i have never felt so comfortable at a auto dealership before..you have to admit some auto dealerships dont have the best of reputations.but..you guys are a class act and its my hope i deal with you for years to come..i have to ask though..are you guys part of carpro usa network of dealerships, if you are ill let him know you did a great job..thank you More

I had a great experience and James Chavez our sales representative was not pushy and Danny Meeks, the finance manager was very helpful and both were very friendly as well! I’m a happy car owner! representative was not pushy and Danny Meeks, the finance manager was very helpful and both were very friendly as well! I’m a happy car owner! More

Excellent My agent is Doug Thompson. He is very knowledgeable in all aspect of the cars we bought. Ray Rassoli was our Finance Manager and very helpful. My agent is Doug Thompson. He is very knowledgeable in all aspect of the cars we bought. Ray Rassoli was our Finance Manager and very helpful. More

The sales person Eric Zang was great as he did everything we had discussed on line and by text prior to our arrival. He is polite and was not overly aggressive about upscale of products and services. Lisa Ha we had discussed on line and by text prior to our arrival. He is polite and was not overly aggressive about upscale of products and services. Lisa Hamilton was also very good. She was prepared and took care of quickly. The only negative experience was when taking delivery of the vehicle, it was not washed properly. The person assigned to wash the car did a horrible job. Other than that, it was a stellar performance by your team. More

My wife and I were looking for a new Lexus and went to Lexus of Riverside where Nick welcomed us asking if he could assist us. My wife was indecisive of what color and model she wanted between the RX350 Lexus of Riverside where Nick welcomed us asking if he could assist us. My wife was indecisive of what color and model she wanted between the RX350 or RX350L. Nick had the patience and brought cars down for her to decide. When she decided in the color and was ready to make her purchase we found out that car had just been sold. Nick found her a same color and model and said they could add the additional items to make it look the same. We went back and forth on pricing but finally Nick was able make numbers happened. Thank you Nick for your patience and assistance. We highly recommend Nick for your next Lexus purchase!! More