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Lexus of Queens

Long Island City, NY

4.4
641 Reviews

36-20 Steinway st.

Long Island City, NY

11101

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641 Reviews of Lexus of Queens

February 14, 2016

Rude, disrespectful and untrained sales consultant I visited the dealership after number of emails back and forth. One sales consultant passed My request and contact to another one and we finally agree More

by Brian H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Choi
February 08, 2016

Professional , great and respectful. We are completely happy with Lexus's costumer service. In past we purchased few new cars and every time we were dealing with pushy sales people. Not More

by Mario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Villacis, David Rutkay
Feb 08, 2016 -

Lexus of Queens responded

Mario, Thank you for taking the time to let everyone know about your pleasant experience at our dealership. It is truly a pleasure to have Matthew on our team. We understand that car buying can be stressful, so we are glad that we were able to assist you with your purchase, minus the stress and without being "pushy." We know you had other choices as to where to purchase your Lexus and I truly appreciate that you chose us. Please enjoy your new Lexus for many, many miles and do not hesitate to let me know if we may be of any further assistance to you. Thank you once again. Ken Wartel, General Manager.

February 06, 2016

good car purchase experience I have purchase the lexus GX460 from lexus of queens , in4040 Northern Blvd. Long Island City, NY 11101. the price is nice . so if you want to buy le More

by leo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Emerson
February 03, 2016

obnoxious rude disrespectful and unhelpful beware of this fr I went in to purchase a lexus RC 350 I first wanted almost 45 min to be helped. When I was finally helped the sales agent didn't even answer my questi More

by James516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Sanichar
Feb 25, 2016 -

Lexus of Queens responded

Lexus of Queens said on 02/08/2016 12:58 PM (Private Message) "James, Thank you for bringing this situation to my attention. I truly apologize for the less than pleasant experience you had when you visited our showroom last week. It is not our intention to have any customers wait as long as you did to be assisted. I did speak with Terry and he also apologizes if he came off as being rude. I am sorry that we lost your business but if I can be of any assistance to you in the future I will personally handle things. If servicing your Lexus at our dealership is more convenient for you I welcome the opportunity to regain your confidence in us. Thank you for your time. Ken Wartel, General Manager"

January 13, 2016

Best car purchase experience ever! I decided on a Lexus because of their reputation for quality and dependability. Initial contact was via email. Tommy Zeng of Lexus quickly followed up More

by Bncprf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Zeng
Jan 13, 2016 -

Lexus of Queens responded

Hello, Thank you for taking the time to provide your wonderful review and recommendation, It was a real pleasure to have assisted you with your vehicle purchasing needs. I am happy that you were satisfied with test driving the IS 350, you made a great choice! If you ever feel that you require further assistance with your vehicle, please feel free to reach me at, (866) 504-0980. Tommy Zeng

January 12, 2016

excellent customer service! I had an excellent experience purchasing my car at Lexus of Queens. Alex Quinteros was the person who attended my needs, he worked around my busy sche More

by Rene Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Quinteros
Jan 20, 2016 -

Lexus of Queens responded

Mr. Rivera, thank you so much for taking the time to write such a glowing review of both Alex and our dealership! It is truly a pleasure to have Alex on our team. It is our goal to exceed our customers expectations and it appears that Alex came through all the way for you! Since great customer service should not stop after the sale it is our intention that you stay equally as happy while visiting our service department. Please don't ever hesitate to speak with Alex or myself if we may be of any further assistance to you. Thank you once again and please enjoy your new Lexus ES350 for many, many miles. Ken Wartel, General Manager

January 12, 2016

Lexus several days, a month ago, i decided to purchase a Lexus car, went to the one on Queen-Northern Blvd, I met a great friendly sale person Oscar Luna Ri More

by Mapuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Luna-Rivera
Jan 13, 2016 -

Lexus of Queens responded

Hello, Thank you for your kind review and recommendation, both are appreciated. I am glad that you were satisfied with your first Lexus Sales experience and I am looking forward to getting the opportunity to provide you with many more! If you should require further assistance with your current vehicle, please feel free to contact me at, (866) 504-0980. Oscar Luna Rivera

January 12, 2016

Best dealership experience ever Charlie provided the best customer service. He was very thorough professional and informative. he provided quality service. That sure was the Lexus se More

by Skista
Recommend Dealer
Yes
Employees Worked With
Charlie Villa
Jan 13, 2016 -

Lexus of Queens responded

Good afternoon, I would like to take this time to thank you for providing such wonderful feedback, as well as your recommendation. Assisting you with finding the right vehicle was my pleasure and I wish you the best of luck while driving it. If you require further assistance with anything relating to your new Lexus, please feel free to reach me at, (866) 504-0980- Charlie Villa

January 09, 2016

Scam SCAM. wrong price marketing Scam scam I check Lexus RX 350 2010 price was $17900 on internet I call Lexus dealership to confirm price and RX 350 wast sold or not , they said y More

by Ark1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mathew , , Richard Emerson, Charlie Villa
January 05, 2016

Amazing This is my second time purchasing from Lexus of Queens coming from my first family Fordham Toyota who refered me to lexus of Queens. The first time I More

by Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael,Dakir, chris, Evan, Richard Emerson
Jan 13, 2016 -

Lexus of Queens responded

Good afternoon, I would like to take this opportunity to thank you for your kind words. It was our pleasure to have assisted you with all of your vehicle purchasing needs and we wish you the best of luck while driving your new car on the road, you will love your new ES! If you ever require further assistance with anything relating to your vehicle, please feel free to reach me at, (866) 504-0980. Ken Wartel General Manager

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