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Lexus of Queens
Long Island City, NY
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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641 Reviews of Lexus of Queens
October 27, 2017
Great dealership for female buyers/leasers I had a great experience with the team at Lexus of Queens. Willy, the sales rep. walked me through the floor and answered all my questions. He mad I had a great experience with the team at Lexus of Queens. Willy, the sales rep. walked me through the floor and answered all my questions. He made the process very seamless and comfortable. I enjoyed the negotiation process with Mike, and Alex made the financing process very simple. Oscar was great at explaining all the features of the car. They really spent a lot of time with me and walked me through step by step. To be honest, I had been shopping around for sometime and I can easily say that I probably negotiated a slightly better deal at another Lexus dealership but walked away from that deal because I felt uncomfortable and undermined as a woman. The sales guy was condescending and didn't seem respectful of my knowledge regarding the financing calculations (i didn't disclose that I am an accountant)... sometimes it is NOT about the money! Anyway, this was the exact opposite of my experience at Lexus of Queens. Everyone was extremely nice and respectful. The negotiation process was simple and actually became fun. I won't be going to another dealership for a while. More
by Paris Banisaeid
Employees Worked With
Mike, Willy, and Alex, Oscar Luna-Rivera
October 21, 2017
Amazing experience with Lexus of Queens & Gohar I had great experience leasing my 17 NX and working with Gohar. She was very professional and patient. She didn’t put any pressure and guide me hole l I had great experience leasing my 17 NX and working with Gohar. She was very professional and patient. She didn’t put any pressure and guide me hole lease process. She’s highly recommended . I enjoy my purchase and dealing with Gohar. Lexus has of Queens is a great place.? More
by Bennyp
Employees Worked With
Gohar Arustamyan
October 14, 2017
BEST EXPERIENCE I'VE EVER HAD I made a great choice with IS 300 F SPORT, thanks to Gohar Arustamyan she was my sales person, and I highly recommend her to help you get the perfect I made a great choice with IS 300 F SPORT, thanks to Gohar Arustamyan she was my sales person, and I highly recommend her to help you get the perfect vehicle. She was very professional and resourceful, she answered all my questions and helped me made the best decision. Very honest, I really enjoyed the journey with her. I definitely will go with her again for the next car. THANK YOU!! More
by cheetah777
Employees Worked With
Gohar Arustamyan
October 04, 2017
Good experience Kunal was my sales person. He took care of everything in a speedy manner and made sure he answered all my questions. Michael, the manager was at grea Kunal was my sales person. He took care of everything in a speedy manner and made sure he answered all my questions. Michael, the manager was at great help and was there throughout the whole process. He assured I was taken care of in the best manner possible. I would definitely recommend this and also the car I got. Lexus rx350 f sport. Amazing!!! More
by Alek12345
Employees Worked With
Kunal, Michael, Alex
September 28, 2017
They Treat you like family We have used this dealership a few times and always come back... They are wonderful to deal with, not pushy and very honest. Customer service is incr We have used this dealership a few times and always come back... They are wonderful to deal with, not pushy and very honest. Customer service is incredible from Peter in sales to Ryon who patiently showed us all the gadgets in the car to Howard who completed the paperwork. I would definitely recommend this dealership to anyone who is looking for a lexus More
by momscar
Employees Worked With
Howard and Ryon, Peter LoBianco
September 28, 2017
Had a wonderful experience purchasing my vehicle. The staff was very professional at Lexus of Queens. Dmitry helped me find the perfect vehicle. Alex , the Finance Manager made the transaction seamles The staff was very professional at Lexus of Queens. Dmitry helped me find the perfect vehicle. Alex , the Finance Manager made the transaction seamless. Oscar, explained all the features and settings in my new car. They were all very patient and courteous throughout the whole process. Definitely recommend this dealership. More
by Lexus2017
Employees Worked With
Dmitry, Oscar Luna-Rivera, Dmitry Bargraser
August 21, 2017
Service station's negligence put our family's life in danger I'm appalled at the sheer NEGLIGENCE of Lexus of Queens, whose mistakes put my family's LIFE AT RISK! We had our car serviced on 8/17/17 for a NY I'm appalled at the sheer NEGLIGENCE of Lexus of Queens, whose mistakes put my family's LIFE AT RISK! We had our car serviced on 8/17/17 for a NY State Inspection as well as the replacement of 3 tires and standard alignment. The following day (8/18/17) we left for a 3 1/2 hour road trip with our 5 yr old daughter and 4 yr old son in the back seat. After the first hour, we started to notice a loud, frequent, thumping sound coming from the left front side of the car. This sound and the vibration associated with it, progressively got louder and louder to a point of concern. Due to our hyper-vigilance, we drove 15 miles off route to the nearest Lexus Dealership. Upon inspection, they informed us that the LUG NUTS were NEVER TIGHTENED to Lexus spec (see invoice from Lexus of Chester Springs). Due to the negligence of Lexus of Queens, we were told that our wheel had progressively been coming off the car and could eventually have completely fallen off while we were driving on the highway between 60-70 miles per hour. After spending hours on the phone with multiple employees at Lexus of Queens, including Brittany, Anna, Tricia, Andrew the Manager and Tim the General Manager, we were never given a formal apology of their CLEAR MISTAKE that could have left our family in a tragic situation. Both the Manager and General Manager started off their conversations with me saying "if your lug nuts were actually loose, you wouldn't have been able to drive more than 3 blocks without your wheel falling off". This comment made the whole situation seem like a coincidence. Only after outright requesting an apology, did Tim the General Manager simply repeat the apology we asked for and say that the lug nuts being loose was "highly likely" due to their error but "anything is possible". And in compensation for the sheer disrespect, rude, unapologetic, unprofessional and blame dodging behavior, this GM insulted us with offering a 4th free tire (which he admittedly stated we did NOT need to replace). So according to Lexus of Queens, the value of my family's life is worth 1 tire that retails for $275???? We did not buy a Lexus to deal with this NEGLIGENCE and UNPROFESSIONAL behavior. This is UNACCEPTABLE and ACTION needs to be taken. My friends, how would you feel to have this happen to your family? What form of compensation is even imaginable for having your family at risk? More
by Sheetal D
Employees Worked With
Tim Tricia Brittany Anna , Andrew Choi
August 05, 2017
Comfortable and nice with Alex and Aaron Alex and Aaron were helpful, patient and thoughtful, highly recommended, we were very satisfied with their service, I'm glad we lease our first car th Alex and Aaron were helpful, patient and thoughtful, highly recommended, we were very satisfied with their service, I'm glad we lease our first car there! More
by Rex
Employees Worked With
Alex, Aaron
July 19, 2017
Total satisfaction my whole family was very satisfied with the sales and service staff at this location. this is my third car from this location. this time i was atte my whole family was very satisfied with the sales and service staff at this location. this is my third car from this location. this time i was attended by a young man Named dimitry - excellent youngman with lot of willingness to help and advise. very conversant with the product and presented to us with patience. My other two previous cars were from this location and were serviced with care. i will return again. Anil Roy More
by Anil ROY
Employees Worked With
Dimitry, Peter LoBianco, Dmitry Bargraser
July 15, 2017
Alex has been the best Alex Quinteros has been so patient, helpful and genuine. He is definitely different from the other sales reps. He genuinely cares about what we need. Alex Quinteros has been so patient, helpful and genuine. He is definitely different from the other sales reps. He genuinely cares about what we need. I think he is a huge asset to the Lexus of Queens because of his positive and great character. We had a couple of problems at the Lexus of Queens but we decided to stay because of Alex, Kunal, and Hector. They all were very warm and got our problems fixed asap. Alex also tried to help us the most with the best deals and is very knowledgeable in his field. He is the man to go to if you are going to the Lexus of Queens. I am confident in his skills and am happy to go to Lexus of Queens when Alex is there. Kunal is also knowledgeable in their field and have helped us too! More
by Reviewer
Employees Worked With
Alex Quinteros, Kunal
