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Lexus of Pleasanton
Pleasanton, CA
1,651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,651 reviews
April 03, 2020
I’ve been patronizing Lexus of Pleasanton for over 20 years - purchased 2 cars and all maintenance Service for each. I could easily go to a dealership that is 30 miles closer to my home but their custom years - purchased 2 cars and all maintenance Service for each. I could easily go to a dealership that is 30 miles closer to my home but their customer service is simply stellar! More
by LovelyLisa
Employees Worked With
Jim Fell, Jeanette Pettit, John Cabral
March 19, 2020
Professional and Trustworthy LExus of Pleasanton is the best service department ever. Michael Sullivan is the best! Our family has three Lexus vehicles and the last two were pur LExus of Pleasanton is the best service department ever. Michael Sullivan is the best! Our family has three Lexus vehicles and the last two were purchased because we knew they would be serviced so well. They are trustworthy, professional and good. More
by OaklandSP
Employees Worked With
Steve Cacela, Michael Sullivan
March 11, 2020
Service visit for Oil Cooler Pip recall I visited the dealership this past week for oil cooler pipe recall. Jeanette in Service was very helpful, got me a loaner car for the day and had my I visited the dealership this past week for oil cooler pipe recall. Jeanette in Service was very helpful, got me a loaner car for the day and had my car ready (with a full tank of gas per the the recall) in early afternoon. everybody was very professional and friendly. Very good experience. More
by pat52rick
Employees Worked With
Jeanette Pettit
March 10, 2020
Thanks Jv, I appreciate your kindness, I’m happy, keep your customers smiling they will appreciate you always for helping me I will introduce my friend to you your customers smiling they will appreciate you always for helping me I will introduce my friend to you More
by Chibuos
Employees Worked With
JV - Minh Huynh
March 07, 2020
We had a nice experience buying a new Lexus we had a good experience buying a new Lexus. I believe that we got a good deal. The dealer showroom has nice amenities and the salesman was very court we had a good experience buying a new Lexus. I believe that we got a good deal. The dealer showroom has nice amenities and the salesman was very courteous. More
by sm0534
Employees Worked With
Rick Rose
March 07, 2020
EXCELLENT SALESMEN BOTH JOHN AND TYLER WERE EXCELLENT . WE THANK BOTH OF THEM FOR MAKING THE SALE SO EASY FOR US. THANKS AGAIN JOHN FOR STAYING SO LATE AND MAKING SURE BOTH JOHN AND TYLER WERE EXCELLENT . WE THANK BOTH OF THEM FOR MAKING THE SALE SO EASY FOR US. THANKS AGAIN JOHN FOR STAYING SO LATE AND MAKING SURE TWO SENIORS GOT HOME OKAY WITH A CALL THE NEXT MORNING. ALSO APPRECIATED THAT TYLER FOLLOWED UP THE NEXT DAY TO OFFER HIS ASSISTANCE TO ANY MATTER OF CONCERN TO US. KUDOS TO BOTH FOR THEIR EXPERTISE. More
by KNStange
Employees Worked With
Tyler Duddy, John Lee
March 06, 2020
Battery replacement I brought my RX350 Lexus in to have the oil changed and my battery looked at. They told me I did not need my oil changed yet. They reset the oil mai I brought my RX350 Lexus in to have the oil changed and my battery looked at. They told me I did not need my oil changed yet. They reset the oil maintenance light after checking everything. My battery was the original from 2011. I authorized them to replace it, since I noticed a few issues with running the radio while the engine was off. The work was completed quickly. I enjoy working with Michael Sullivan, because he seems to care about his customers and enjoys his job. He is the best! More
by pamelajross
Employees Worked With
I forgot his name, but the man that met us at the gate was extreamly nice., Michael Sullivan
March 06, 2020
Lexus of Pleasanton Nice environment, Quick service, Satisfactory reports. The staff are respectful and the ambient is very nice and inviting. The service is fast and com Nice environment, Quick service, Satisfactory reports. The staff are respectful and the ambient is very nice and inviting. The service is fast and comprehensive and trustworthy. More
by MJ
Employees Worked With
Jason Portillo
March 04, 2020
Received Super Service from Rey Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all o Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all our questions and more. Very knowledgeable about the product he was selling. Very happy with his service. More
by Sam Olak
Employees Worked With
Rey Valenzuela
