Lexus of Pleasanton

From the moment I walked into Lexus of Pleasanton, I could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a smile, and I never once felt pressured to buy. The staff is clearly well-trained not just in knowledge but in customer care; they answered all my questions thoughtfully and patiently. I especially want to give a shoutout to Leo, who made the entire process smooth and enjoyable. He was incredibly kind and patient, and he went above and beyond to help me get everything I wanted in my Lexus ES 350. Thanks to him, I drove away with a car I absolutely love, and the experience felt easy and stress-free from start to finish. This was a complete contrast from my experience at Genesis of Dublin, where the environment felt unwelcoming and the staff seemed uninterested in helping. Walking into Lexus of Pleasanton right after made a world of difference—it truly felt like they valued me as a customer. The facility itself is beautiful—clean, modern, and very customer-friendly. Whether you’re just browsing or ready to buy, Lexus of Pleasanton offers an experience that feels upscale yet approachable. I highly recommend checking them out if you’re in the market for a new vehicle. More

I recently purchased a Lexus RX and had the pleasure of working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions without any pressure. Chris made the entire buying process easy, quick, and stress-free. If you're in the market for a vehicle, do yourself a favor and ask for Chris. He truly went above and beyond. Thank you so much, Chris, for your help! More

My service advisor Jeannette Pettit has given me a true 5 stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. More

We always get great customer service in all departments at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us k at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us known what is involved and recommended what we should do next for service. He was so easy to talk to and we didn’t feel rushed. We live in San Jose and prefer to drive to Pleasanton for our car service. Thanks Jason, we will be back. More

Really appreciated Gavin Lam who we first met and was great getting settled. Russell Berkowitz then was tremendous walking us through the process and helping us understand and get the best deal. As a t great getting settled. Russell Berkowitz then was tremendous walking us through the process and helping us understand and get the best deal. As a team, the guys provided us a wonderful buying experience. More

Cheap doesn’t always mean good, but Nick offered competitive pricing without sacrificing quality. He identified a transmission fluid leak, negotiated a fair parts price, and fixed the issue faster t competitive pricing without sacrificing quality. He identified a transmission fluid leak, negotiated a fair parts price, and fixed the issue faster than I expected. Really pleased with his efficiency! Also impressed with this shop - super clean and nice! Other staff were all very helpful and nice too! More

It is a wonderful experience in Lexus of Pleasanton. The process is smooth, staff understand what i need. I do not need to wait and the staff explain to me thoroughly. The process is smooth, staff understand what i need. I do not need to wait and the staff explain to me thoroughly. More

The Staff was bery friendly and welcoming. Answered all my questions about the vehicle and buying process. Answered all my questions about the vehicle and buying process. More