Lexus of Pembroke Pines

This past week I purchased my forth Lexus from Lexus at Pembroke Pines. I have always had a pleasant experience with no pressure sales tactics and friendly detailed service. I will continue to stay loyal a Pembroke Pines. I have always had a pleasant experience with no pressure sales tactics and friendly detailed service. I will continue to stay loyal and refer many other customers to my sales rep Jeremy, since he is so wonderful. He understands the needs of each of his clients and will try to go up and above it. More

One of the reasons that my husband and I purchase from this Lexus dealer is because of the service department, which is excellent. I also like the fact that they have an area where I can work on my laptop this Lexus dealer is because of the service department, which is excellent. I also like the fact that they have an area where I can work on my laptop computer and be connected to the internet. More

This is the second vehicle I have purchased from Sammy. He has always been very helpful, knowledgable on the vehicle and always aims to get you the best price possible. Sammy has offered exceptional custom He has always been very helpful, knowledgable on the vehicle and always aims to get you the best price possible. Sammy has offered exceptional customer service as he always ensures that the other individuals I have to work with, are also going to deliver exceptional service. This includes the finance and service representatives hat I have encountered. The employees who meet me when I drop off my vehicle for service, are also very helpful and pleasant. They work to get me in to see my service rep promptly. Everyone who I have encountered are always very pleasant as well. I really cannot complain with the service I have received. I did encounter one or two ndividuals who may not have delivered top service, however, Sammy has allowed me to not even dwell on that, as his positive attitude and helpful nature has always left great thoughts and experiences with me. As for the price, who would not want to pay less, and be in less debt? While the price I paid was not bad, it could have been a little better. More

I had a IS 250 for the past 4 years and have received nothing short of great service on the vehicle during this time. Recently I traded in on a ES 350, which I found to be a really great car. Gary and Ri nothing short of great service on the vehicle during this time. Recently I traded in on a ES 350, which I found to be a really great car. Gary and Richard went way above the "call of duty" to make the sale and transaction a great expierence. I did not feel like I was so much buying a car, but hanging out with friends, I just left in a new car. My wife commented that she thinks the next time I am there with the ES 350, I will probably come home with the LS 460. She may be correct. More

I have been taking my cars into Lexus of Pembroke Pines for 6 years now. John Stiegel has always taken care of my cars and he is always straight with me on service and worked with me to get my car in tip for 6 years now. John Stiegel has always taken care of my cars and he is always straight with me on service and worked with me to get my car in tip top shape when needed. The next car I buy is more then likely going to be a Lexus or Toyota just so that I can continue to have John as my service rep, that's how much I trust him with my cars. The facilities itself are great, the attendants are friendly and very helpful. Id give Lexus of Pembroke Pines a 6 if I could. More

Buying a car, and especially dealing with Richard, was a wonderful experience. He went above and beyond to find the exact car I wanted. I love my car and will DEFINITELY buy my next car from Richard. wonderful experience. He went above and beyond to find the exact car I wanted. I love my car and will DEFINITELY buy my next car from Richard. More

This is at least the eigth time that we have leased a car from this dealership and this was the best experience yet!! Which is saying alot, since all of them have been fantastic. They make it a pleasure to b from this dealership and this was the best experience yet!! Which is saying alot, since all of them have been fantastic. They make it a pleasure to buy a car. The sales staff is always friendly and helpful. My salesman is my lifeline and I even have him on speed dial for all my questions, especially regarding bluetooth hookup and my iphone! The ease of schedualing & the timeliness of their work makes the service department a pleasure to deal with. Lastly, we find their prices to be fair, reasonable and very competative. More

I purchased a used suv from this dealership,I went to drive off the lot and the truck did not run. Took them almost two weeks to fix my truck. Joe the service manager is great, Johnson my salesman was go drive off the lot and the truck did not run. Took them almost two weeks to fix my truck. Joe the service manager is great, Johnson my salesman was good. Will the general manager is a rude, ignorant......he basically told me I beat their dealership up with complaining about the fact that the suv I bought did not run. He then proceeded to tell me I should be grateful they fixed the problem ( which by the way they created when they powerwashed my trucks engine). Will the GM had me crying and beside myself, then when I was rude back threaten to call the cops on me. So here I was trying to get the suv that I had already payed for and Will was being a giant A$$ in front of my daughter!!!!I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN. I recommend you take your business elsewhere, do not come here because they dont give two sh*ts about anything other than getting your money! If by chance you have already purchased a car from here DONT EXPECT ***WILL** THE GENERAL MANAGER to help you in any way should you have a problem!!! All you will get from ***WILL** is a hard time!!! I am saddened by the fact that this dealership treats their customers in such a manner especially in front of their children!!! More

I agreed to buy and sent a $5,000 deposit to Pembroke Pines Lexus for a 2010 RX350 over the internet based on the vehicle add description, the description by the salesman and price and terms agreed upon Pines Lexus for a 2010 RX350 over the internet based on the vehicle add description, the description by the salesman and price and terms agreed upon by Yoni Edery. I had the salesman take his cell phone out to the car and put his hands on the car to verify the options I was looking for were on the car. I was assured the car had all the standard options including ventilated seats, adaptive headlights, rain-sensor wipers, NO navigation and slightly over 5,000 miles. After all was confirmed on a Tuesday, I bought tickets to fly from Dallas to Fort Lauderdale, Florida arriving Friday morning. My wife and I were going to make it a date weekend and see the south while driving back to Texas. After the sales and financial paperwork was complete it was time drive off in the car. As soon as I opened the driver door, I smelled a really bad, like urine , smell. I told the salesman that the car STUNK. He assured me that it was nothing to worry about and that the smell was the chemicals they used to "sanitize" all used cars. i took him at his professional word. As soon as I turned the car on, the A/C came on and a powder fresh smell almost immediately masked the smell. As long as the A/C was running the smell was masked. However in the heat and humidity of the south and Texas, the smell was nasty as soon as you opened the closed, baking car. On the way home I also encountered a rain shower and noticed the wipers did not auto on. The headlights also did not move at all. I took the car to my local Lexus dealer who said the car smelled like rotting fish and urine. He said he thought it had to be water danmage of some kind. we looked at the spare tire which is a low point on the car and sure enough, the jack and jack tools were rusted. The Monday we got home the salesman called and asked how the trip went. I told him the car smelled like hot urine, the wipers were not auto and the headlights did not move. He still thought the smell was chemical and would go soon. He then tried to teach me how to work the wipers and lights. He called back later after finding out some correct information about the model change in 2010 and said in fact he had made a mistake and th e auto-wipers and adaptive lights were only on Nav equiped cars. The nightmare begins and is way too long. The sold me another "new" car but failed to tell me the air bag system had been replaced. I cought the damage by checking the "new" car VIN at my local Lexus dealer. At this point, I told them not to ship any car to me and just give me all my money back and we just part. Not a chance. Texas was over 100 degrees all summer and I had to ride with the windows down. This BS went on from July 25th until October 10th when I received funds. In my opinion, if you read my and other reports, knowing lots of details are ommitted for time, and still do business with Pembroke Pines Lexus for any reason, you deserve what you get. Maybe you will get lucky. I have driven a Lexus since 1993 and have never experienced any dealership as poorly run as this place. Lexus should be ashamed to have their logo over this dealership. Go to JM Lexus. JM is exactly what you would expect from a real, quality Lexus dealership. More

Went in looking for an IS and pretty much had an SC 430 pushed on me, a car I really could not afford. Dishonest, pushy sales team that will do anything to get a car off the lot. An awful experience, canno pushed on me, a car I really could not afford. Dishonest, pushy sales team that will do anything to get a car off the lot. An awful experience, cannot believe Lexus would even be associated with this dealership it really does not do much to help their reputation. More