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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,574 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,574 reviews

October 07, 2011

I'm not a big 'review' guy but I did read these reviews before I bought my latest used car from Lexus of Pembroke Pines. I couldn't help but see a few negative reviews here, so I proceeded with caution for More

by engage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez (sales)
September 20, 2011

Shady, misleading, and dishonorable. Horrible experience. They are cutthroat and will do anything to get a sale, even if it means doing things are are distasteful. Would not recommend buying a used car h More

by MRI guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Hernandez, Warren hanes, Alfred, Oliver
September 03, 2011

We were shopping for a Lexus and visited this pembroke pines dealership from ft. lauderdale. It was not worth the drive, the dealer refused our trade and did not want to work with us. The next day we vi More

by mal1013
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rein
July 29, 2011

Great Customer Service. Loved buying my new Lexus there! Would defenetly recommend! Everything was awesome from the begining till the end. Everybody was very knowledgeable and explained every step of the pr More

by Vepicis19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick Wolf
July 26, 2011

Yanelys Bought many cars from this dealership for Yanelys Bought many cars from this dealership for almost 15 years to many to keep track of. I have new and used vehicles. Never had any problems, a More

by ygracia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Utset, Syed Bukhari, Braulio Cotera,Otani, Ray Hernandez Sales,Joe Salerno Service, John Steigl Service,Steve Finance Director.
July 21, 2011

the service i got from this dealer was good cant complain everything was done rite very kind polite excellent service i would recommend this dealer to someone. thank you More

by triniplaya23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasha
July 01, 2011

I guess that why this dealer has a 1.3 rating!!!! I I guess that why this dealer has a 1.3 rating!!!! I called to get a quote on a 2011 Lexus RX and the only thing this gentleman can tell me is that he More

by Jc1102
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alex Internet sales dept
April 02, 2011

I was going to by a new RX350 for my wife to drive I told them that I wanted Tungsten Pearl/BLK they didnt have it so they were pushing me to try a Tungsten Pearl/Beige I then told them that I didn't want to More

by Lexus11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al and Manager
Apr 22, 2011 -

Lexus of Pembroke Pines responded

Hi Lexus11, We strive to meet every customers expectations and invite you back to give us another shot. Your experience was an exception and not the normal way we conduct business. Please contact us at info@ramsocialmedia.com so we can help you further. Best, Matt Lexus of Pembroke Pines

March 02, 2011

Bought a used 2008 Dodge Nitro on 2/23/11. What an ordeal. 4 hours to complete the sale and then they only have one key for the car. Mind you these keys are a $160 from the dealer and 60 more to progr More

by Big Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul and Oliver
Apr 22, 2011 -

Lexus of Pembroke Pines responded

Hi Big Dan, We strive to meet every customers expectations and invite you back to give us another shot. Your experience was an exception and not the normal way we conduct business. Please contact us at info@ramsocialmedia.com so we can help you further. Best, Matt Lexus of Pembroke Pines

February 27, 2011

I just found out the car that Alfred Utset sold me that has a "5-year 50,000 mile warranty" is actually not warranteed at all. I am shocked that Lexus can allow this. Here is another problem I have with More

by Looking for an honest dealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfred Utset
Apr 22, 2011 -

Lexus of Pembroke Pines responded

Hi, We strive to meet every customers expectations and invite you back to give us another shot. Your experience was an exception and not the normal way we conduct business. Please contact us at info@ramsocialmedia.com so we can help you further. Best, Matt Lexus of Pembroke Pines