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Lexus of Pembroke Pines
Pembroke Pines, FL
15,479 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 15,479 reviews
July 21, 2011
the service i got from this dealer was good cant complain everything was done rite very kind polite excellent service i would recommend this dealer to someone. thank you everything was done rite very kind polite excellent service i would recommend this dealer to someone. thank you More
by triniplaya23
Employees Worked With
Sasha
July 01, 2011
I guess that why this dealer has a 1.3 rating!!!! I I guess that why this dealer has a 1.3 rating!!!! I called to get a quote on a 2011 Lexus RX and the only thing this gentleman can tell me is that he I guess that why this dealer has a 1.3 rating!!!! I called to get a quote on a 2011 Lexus RX and the only thing this gentleman can tell me is that he can't not give me a quote unless I visit the dealer!? I ask him why and the only answer he can give me is because there is a shortage of cars! I guess they really don't want the bussiness! I'll just have to go buy my new Lexus somewhere else!!! Thx!!! You just made my decision a little bit easier!!! More
by Jc1102
Employees Worked With
Alex Internet sales dept
April 02, 2011
I was going to by a new RX350 for my wife to drive I told them that I wanted Tungsten Pearl/BLK they didnt have it so they were pushing me to try a Tungsten Pearl/Beige I then told them that I didn't want to them that I wanted Tungsten Pearl/BLK they didnt have it so they were pushing me to try a Tungsten Pearl/Beige I then told them that I didn't want to buy unless it was what I want. My wife and I began to leave and as we were leaving they told me they had got the car ready and all I needed to do was sign some paper...... Hold up I already told them I didn't want this car. I also took my 2004 IS300 into service one year and was denied warranty for my radio for the CD getting jam and I paid for a new radio which was almost $1000 and I lost 4 good CDs and when I was there they back my car and broke a brake light and said I was like that when I came in. More
by Lexus11
Employees Worked With
Al and Manager
March 02, 2011
Bought a used 2008 Dodge Nitro on 2/23/11. What an ordeal. 4 hours to complete the sale and then they only have one key for the car. Mind you these keys are a $160 from the dealer and 60 more to progr ordeal. 4 hours to complete the sale and then they only have one key for the car. Mind you these keys are a $160 from the dealer and 60 more to program it. I was told no problem the previous owner was bringing it in Saturday the 26th. As you can imagine I got screwed on this deal. Never buy from these Bufoons. LIE LIE LIE. Phone call after phone call and just a runaround. Broke my own rule of trust no one but it was late and I was tired. Raul will say anything to get the deal and Oliver the sales manager does nothing help. If they have your money YOU no longer exist to them. More
by Big Dan
Employees Worked With
Raul and Oliver
February 27, 2011
I just found out the car that Alfred Utset sold me that has a "5-year 50,000 mile warranty" is actually not warranteed at all. I am shocked that Lexus can allow this. Here is another problem I have with has a "5-year 50,000 mile warranty" is actually not warranteed at all. I am shocked that Lexus can allow this. Here is another problem I have with Pembroke Pines Lexus. After I had the car for just over a year, there was an area in the front where the paint started coming off. My local Lexus dealership told me the car had been worked on--that there were indications that the car had been damaged and repainted. Pembroke Pines Lexus never told me this, never admitted to this, and it did not show up on the CarFax. They would not honor the paint work that was necessary. The manager told me it was "over a year" and they weren't responsible. It took months, but I did get Lexus (the company) to make the dealer pay to have the car repainted. He also told me the car was "front wheel drive." It is not. The thing is, I want to buy a new Lexus now. I love the car, it's wonderful. I just don't trust the dealers. More
by Looking for an honest dealer
Employees Worked With
Alfred Utset
November 13, 2010
Service department lies about car status, lies about denial of warranty claims, and lies about ordering parts. Not good people avoid!! Brought in a car with a dead battery, claimed $600 repair cost, be denial of warranty claims, and lies about ordering parts. Not good people avoid!! Brought in a car with a dead battery, claimed $600 repair cost, because had to check out charging system. Took 6 months to order struts and trim. Tries to invalidate warranty to collect more cash. Worst dealer I have used, so much for the Lexus standard. BBB rating F, no surprise. More
by Kaiserseal
Employees Worked With
service manager, GM is too busy to help
October 28, 2010
AVIOD THEM. HORRIBLE SERVICE . THEY ARE SNAKES!! I FINANCED A CAR, I SIGNED A BILL OF SALE ALL THE PAPER WORK AND EVERYYTHING ! THEN 2 WEEKS LATER I RECIEVE A CALL AND ITS THE FINANCE DEPARTMENT TELLI FINANCED A CAR, I SIGNED A BILL OF SALE ALL THE PAPER WORK AND EVERYYTHING ! THEN 2 WEEKS LATER I RECIEVE A CALL AND ITS THE FINANCE DEPARTMENT TELLING ME THAT THEY HAVE TO INCREASE MY MONTHLY PAYMENTS ? ALSO THAT I HAVE TO GO BACK AND SIGN SOME PAPER WORK. I TRIED TALKING TO THE MANAGER ALFRED IN THE NEW-USED CARS DEPT. AND HE HAS A COMPLETE ADDITUDE. NEVER AGAIN , I WILL TELL ANYONE I ENCOUNTER TO AVOID THIS DEALERSHIP. SHAME ON CRAIG ZINN THE OWNER OF THIS HUGE ESTABLISHMENT HE SHOULD DO A LITTLE MORE TO AVOID THESE THINGS . SHAMEE. More
by MMVINAS
Employees Worked With
ALFRED/ BRAULLIO /MOEZ
September 03, 2010
OMG! The worste people to deal with in the used car OMG! The worste people to deal with in the used car world. They have attitudes like wanna be mobsters. They will sell you a car with finance then ca OMG! The worste people to deal with in the used car world. They have attitudes like wanna be mobsters. They will sell you a car with finance then call you 3 weeks later to change the finance deal. STAY AWAY FROM THEM! Each person is more rude than the next. You'd be better off dealing in the street with them More
by riskit
Employees Worked With
used finance guy Rex & sales manager used cars
April 06, 2009
This review is for Lexus of pembroke pines in Florida. Mr. Omar who identified himself as a manager was rude and insulting. He did not like the price i offered which was based on the KBB private party val Mr. Omar who identified himself as a manager was rude and insulting. He did not like the price i offered which was based on the KBB private party value. He wanted higher than suggested retail price. Simply bad behavior. Then i told him in the case he does not want to talk to me any more, i will go and buy a brand new lexus at a price offered to me by his employee Miguel. He snatched some papers off of my hand and waled to the new car building and went to talk to someone there. At that point we decided not to go to the new car sales and just walked away. More
by sureshsangani
Employees Worked With
Omar
