Lexus of Pembroke Pines

Excellent customer service! They always make us feel like family! We will always come back and wouldn't go anywhere else in south Florida! Lexus of PP rules! family! We will always come back and wouldn't go anywhere else in south Florida! Lexus of PP rules! More

Very attentive, very focused top quality sales person, very accommodating! Loved the COSTCO program, as well as the USAA program offering, though it didn't compare with the COSTCO savings for us! Scot very accommodating! Loved the COSTCO program, as well as the USAA program offering, though it didn't compare with the COSTCO savings for us! Scott Mankin is an ideal sales person. He certainly gave the Lexus Of Pembroke Pines dealership a top name in our estimation. He did his homework., and when we arrived, he took good care of us and presented the product we said we were interested in...Then, with a great deal on the car,how could we say, "no?" So, we bought right then and there. We will deffintley plan on returning for our next car purchase. More

From the start to the end the entire process went very smoothly. Everyone that I came in contact with was very pleasant and nice to me. Otany was just awesome and a great car salesman to deal with. I real smoothly. Everyone that I came in contact with was very pleasant and nice to me. Otany was just awesome and a great car salesman to deal with. I really felt like he did everything he could possibly do to get me the best deal possible. I will definitly be coming back to work with him in the future. The dealer is nice as well very clean and modern looking. It was a little far from my house but really worth the time. More

The dealership is beautiful and comfortabe, and the employees go out of their way to be of service. Mr Richard Monivis was wonderful and passionate about the car I was intersted in. I went in just for employees go out of their way to be of service. Mr Richard Monivis was wonderful and passionate about the car I was intersted in. I went in just for a test drive, but he made it easy for me to sign up for a lease. More

I had a great time when I came to purchase my vehicle here. The friendliness and the easy going way of getting the deal done. It was faster than anticipated and we are extremely happy with our new car. M here. The friendliness and the easy going way of getting the deal done. It was faster than anticipated and we are extremely happy with our new car. Michele Alter was great and her knowledge of the car and willingness to help and make sure we were happy and got what we wanted was amazing. Bu far the best salesman we have dealt with. I would deffinitly be coming back to Lexus of Pembroke Pines for my next car. More

I truly was thinking about the Lexus IS 350, but wasn't planning on actually driving out in one. I had actually been to the North Miami Lexus, where 2 weeks earlier-I was treated rudely-upon asking wasn't planning on actually driving out in one. I had actually been to the North Miami Lexus, where 2 weeks earlier-I was treated rudely-upon asking for a simple brochure for that car. The man there was quite offputting and had an air of grandeur that truly doesn't fit him, nor is inviting to any potential client. He along with that 'air' mentioned with such attitude, that 'Lexus' is going green, and that they didn't have any brochures nor would give any out. I then mentioned (in a nice way, as I was quite surprised and felt embarrassed) but other great cars, like Audi and Mercedes Benz, give out brochures, and his response was like, well those car's aren't quality-this is Lexus. Interesting, the reason why I purchased my first Audi in 2007 at the Collection was because of a similar experience at another Lexus in Kendall. I've owned those cars and their quality is just as excellent as a Lexus. Online I made sure to request 'Lexus of Pembroke Pines' only-and they contacted me and that was when my conversation with Patrick Hew started. He rocks and is very down to earth and approachable as is their entire staff. I've purchased my first Lexus IS 350 and to say I love it is an understatement. In all honesty, I didn't need to be sold on the product as I've always loved the IS, but I would never recommend anyone to the North Miami location, and I live 2 miles from there. I'd drive to the Pembroke Pines Lexus and further if need be due to my experience at North Miami. Additionally, I don't buy the man's story at the North Miami location that they didn't have any brochures.....for those taking the time to read this, just go to the Lexus at Pembroke Pines, they have plenty of them there and they won't treat you like trash... More

I am new to South Florida, and my wife and I were in market for a vehicle. I did my research on the internet and found a pre-owned off lease 2011 Honda Pilot EX-L at this Lexus dealership. We decide to market for a vehicle. I did my research on the internet and found a pre-owned off lease 2011 Honda Pilot EX-L at this Lexus dealership. We decide to go on a early saturday morning and we were met by Alexander Mulan outside. He treated us extremely well, considering we were with our three year old toddler. We test the drove the vehicle and we in and made an offer. We were never pressured and were comfortable with the purchase process. I would strongly recommend anyone looking for a vehicle in South Florida to consider going to Lexus of Pembroke Pines. A.FAMILIA More

My visit to Lexus of Pembroke Pines was a very pleasant experience, I had the pleasure to meet Sean Kamal, who is a great people person. He is very dedicated to his clients and his job. I will surely say t experience, I had the pleasure to meet Sean Kamal, who is a great people person. He is very dedicated to his clients and his job. I will surely say that he is very valuable to the company and I will definitely recommend him to friends and family. He truly is the Lexus experience. He is very polite and cordial. He's a great asset to the company. Thank you More

I made an initial inquiry about a 2013 pre-owned Lexus and received a response from Michele Alter. I thanked her and then received daily e-mails from persons of differing titles at the dealership. I tol and received a response from Michele Alter. I thanked her and then received daily e-mails from persons of differing titles at the dealership. I told her we were too far apart on price and chose not to waste her time with further communication. She encouraged me to "make an offer," which I did, and it took her two days to respond with a rejection. Time went on, me still receiveing regular e-mails, so I decided to increase my offer. This time I inteded to use the $500 coupon offered on their website, and she confirmed that I could. Then I asked her about the "Lexus Certification" that was displayed and described on their website, "Cars.com," and "Autotrader," which has a value above $1,000. She denied it was certified, despite the evidence. I made my second improved offer, and again she rejected it with no counteroffer, but she encouraged me to improve my offer. I improved my third offer to within 5% of the total price including the $699 processng fee. Again, she rejected it stating that if I offered full asking price plus the $699 processing fee, she would present it to the sales manager for his decision- no certainty. Could one describe Michelle's conduct as: deceptive, disingenuous, dishonest, deceitful, misleading? Had she been forthright and honest from the first communication, stated the price nor the $699 processsing fee were negotable, it would have been the honorable manner to conduct business. At that point, I was finished with this type of conduct, left a courtesy VM for the general manger, but never receved a response. Several days later I received a message from the consumer relations department; I responded, but did not receve a response from them. Without honesty, there is no trust, without trust, there is no deal. LAST WORD, I bought the same model 2013 Lexus with a $2,430 higher MSRP for $672 less cash; my total savings $3,102. I won. More

Great service as always! Everyone is attentive and helpful. They do great work here. I tell all my friends to go here for their next purchase. helpful. They do great work here. I tell all my friends to go here for their next purchase. More