Lexus of Pembroke Pines

Larry Russell provided great service, was friendly, and patient. He took the time to show us different options, and explained how everything worked. He even took the time to set up the blue tooth on our n patient. He took the time to show us different options, and explained how everything worked. He even took the time to set up the blue tooth on our new car! More

Ok, It took me 5 months to write this review.......In July I bought a used car here from Mike Kahuk. Mike is the ultimate non-car salesperson salesperson. I was looking for a Camry Hybrid for my wife and July I bought a used car here from Mike Kahuk. Mike is the ultimate non-car salesperson salesperson. I was looking for a Camry Hybrid for my wife and they had one. Te listed price was higher than what I wanted to pay. however, Mike was willing to help me get the price I felt good about. No pressure, as if you were dealing with a family member. what is important to mention is that the car had a small dent and Mike followed up to insure it was repaired after the sale. Sadly, other cars I have purchased had follow up issues at dealerships and it was sometimes a challenge to get these " we owes ". Lastly , a month after buying the car I received a letter offering me 6 free oil and filter changes, as a new customer. This week I went back for an oil change and was pleasantly surprised at how I was treated by Louise cerkvenik, a service writer. She got me out in 1 hour, which I appreciated. More

Very professional sales person (Fred Carey). He was knowledgeable about the cars, made a point of ensuring my daughter and I were comfortable throughout the process and demonstrated a high ethical work knowledgeable about the cars, made a point of ensuring my daughter and I were comfortable throughout the process and demonstrated a high ethical work ethic. We were there on a very busy day, at the end of the year and month but he did not show it. He kept us informed at all times of the status of our purchase and the approximate amount of time we would be done. Great sales person. More

Their professionalism, expertise, at the same time warmth and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes t and the will to assist you in every way. Irv is the best sales consultant we have ever encountered. He made us feel protected, and the way he comes through is caring and convincing that you can't say no to whatever he offers. We will strongly recommend him and Lexus of Pembroke Pines. More

I came to this dealership because I was interested in a car that they had listed on the internet. After being disappointed by the service and hidden dealer fees from a different Lexus dealer, I decided to car that they had listed on the internet. After being disappointed by the service and hidden dealer fees from a different Lexus dealer, I decided to give Lexus of Pembroke Pines a chance to earn my business. Mr. Russell was very professional through email correspondence and was very patient in making sure that I was able to find what I was looking for. He also was very easy to get in contact with via phone and we eventually set up a time for me to come into the dealership. Once at the dealership, I can say that it was a very stress-free, pleasant experience. Larry is a very nice man and really made me feel the high standard of service that I was expecting from a luxury brand like Lexus. No pressure, no gimmicks, just a honest, friendly experience with a fair price. I would definitely recommend any of my friends to come and see Larry if they are in the market for a Lexus. I'll definitely be seeing him again for my next Lexus! More

The Sales Rep Scott Mankin was so disrespectful, horrible customer service. The Manager was even worse! Sean the manager was rude and very disrespectful he dare call his customers LIARS!!! No real profession customer service. The Manager was even worse! Sean the manager was rude and very disrespectful he dare call his customers LIARS!!! No real professional employee that works in customer service calls their customers liars and say they ain't gonna negotiate. Without even hearing the customer. Definitely the WORST CUSTOMER SEVICE EVER! IF YOU WANT HORRIBLE CUSTOMER SERVICE GO TO LEXUS OF PEMBROKE PINES! More

Don't go to this dealer. False advertisement, crooks and dishonest sales Manager. They sale you a car, let you drive it home, then they call you a week later request more money down, and higher payments and dishonest sales Manager. They sale you a car, let you drive it home, then they call you a week later request more money down, and higher payments. If you don't agree they ask for the vehicle back. My recommendation? Stay away!!! More

I want to commend your sales man Clansie. He has been very professional and attentive to all questions and concerns. I will be referring him to any friends that will be looking to purchase a car. He made very professional and attentive to all questions and concerns. I will be referring him to any friends that will be looking to purchase a car. He made my experience with Lexus very satisfactory. More

This is the first time I came to buy a car and it was not a complete nightmare! Michele was my sales lady and she really took good care of me. The process was smooth and easy. I am a very picky person and ma a complete nightmare! Michele was my sales lady and she really took good care of me. The process was smooth and easy. I am a very picky person and made her show me quite a few cars and she happily did it and put up with my indecisiveness. She was really just enjoying her time helping me out. Besides me trying out so many cars the process went quickly. More

We have bought many cars but this was by far our best experiance. Larry was not your typical salesman he did not seem at all trying to just " make a sale" He truly seemed to want to make sure I was happy experiance. Larry was not your typical salesman he did not seem at all trying to just " make a sale" He truly seemed to want to make sure I was happy overall with the car i chose. I never felt uncomfortable at all. I am a Lexus of Pembroke Pines cutsomer for life! More