Lexus of Pembroke Pines

the worst experience of my life buying a car . I want to advice new customers that are looking for lexus not to trust this dealership grandson was rob and lie, it was only one person that really re I want to advice new customers that are looking for lexus not to trust this dealership grandson was rob and lie, it was only one person that really represent the word business name Frank Marsala , i got a bad experience that i will never repeat in my life my grandson went to get my a new lexus, hoping to leave the bmw family for something more elegant , at the beginning we had a trade with nice rims i toll my grandson to choose any nice car for him ,but to let them know that the rims was not part of the deal that we had the original wheels for the car so that we need the other after market rims back, i want to give my grandson a nice gift he is a hard working man with his idea that lexus will not lie to him he put trust and took the name lexus as well know the best customer service . to do business ,i was just getting out of a surgery im 74 years old at that time i was still in pain killers and all kinds of medicine ,he toll me that a finiance manager will do the papers to be send to my house and that the sale person will explain everything name Dennis it was my first time that a sales person came to my house to sign the papers not having any finance manager experience he give me papers to sing i sing the papers base on what my grandson toll me 450 dollars a month , so i sing after that my grandson came and ask me how you like your new car and where is the papers that was for the vehicle , the sales person never give me a copy of the papework , the next morning he went to pick up the copy of the papers and Armani finance manager toll him good news your payment went down from 700 to 600 and where the 450 payment was left they toll him that beacuse of the trade the payment went low from purchasing i went to a lease without knowing anything , they refuse to give any paper to my grandson they said papers will be send by email , then after hours pass the same sales person came to my house and make me sign other papers at this point i ask him where the copy of my papers he gave me only one copy that was not with any mubers just something for the payments at this point i was trying to get my sunglasses that i paid $600 dollars and my rims that i paid $1600 they toll my son they will give him 500 dollars beacuse the insurance was 1000 dollars but he couldnt get any paper work , i call several times to speak to the general manager and he never response my calls and nothing after almost two weeks my grandson tried to get the rims back but they toll me the car was sold i was very angry beacuse that was not the original deal , i ask to have something in writing because my trade had my sunglasses and my rims, the sales person tried to assist my grandson but being so hard to reach someone in this dealership he took the time to go every day for two weeks to get at least the money for the rims i never sing a lemon law or being toll of all the service that lexus offered i decide to call lexus put many reviews and when finally one manager talk to my grandson and he explain everything his reponse was we dont care about your reviews we are a big company one bad review will not affect us ,well i will write every single day of my my history because now this car is giving a lot of problems the electric equipment is 2014 model can you imagine where this company is going and to make it worst the transmition dont work well and the screen is not showing the right information in overall the give me 500 dollars after 2 months Frank was very dissapointed of the service they gave my family( he is the only person that has a heart and very professional)is not up to him but my time , my grandson time was lost im going to find the way to get a lawyer to help me in this situation is almost 7 months i still not well but every day i have to wake up with a dream that became a night mare ,if buying a car was this difficult i will never went to lexus of pembroke pines i wish someone will contact me for help please share this review with your family and friends everyone needs to make a leaving but dont lie and take advantage of good hard working people especially an older women if i had buy many cars in my life and my papers never got send it was something with this dealership They are thief's Andre Armani and Dennis sales person lie to me and my family make sure what ever they promise you , you always haven't in writing im 74 years old is being more than 7 months and nobody from lexus corporation has reach out to me , i will not rest until everyone nows that they stole and lie to my family in everything they promise, is very sad to see how this dealership is run by liers and more than that they always get away with everything every single call that i made was always not answered. Please help ( tehe rest of the staff like receptionist , coffee attendant toll me that this situation always happened they saw my grandson always there trying to get help and always was an excuse to make a sale everything is great but in life reputation and honest business will always be remember ) More

Brian Moore The attention I received by Brian Moore was fantastic. I did not feel pressure by him to buy the car. I sincerely felt as he wanted to really assist m The attention I received by Brian Moore was fantastic. I did not feel pressure by him to buy the car. I sincerely felt as he wanted to really assist me and ensure my needs were met and I left Lexus of Pembroke Pines happy. More

Great Delivery Scott Mankin who sold us the car. He was fabulous and took very good care of us. Even delivered the car the car to my front door! the finance manager Scott Mankin who sold us the car. He was fabulous and took very good care of us. Even delivered the car the car to my front door! the finance manager was very nice and cooperative. Thank you Lexus of Pembroke Pines once again for superb service! More

HAPPY AS CAN BE My cousin just got herself a Lexus ES 350 from Oliver Barrera and recommended I paid him a visit to upgrade my car. I did and she was right he is trul My cousin just got herself a Lexus ES 350 from Oliver Barrera and recommended I paid him a visit to upgrade my car. I did and she was right he is truly a great salesman and went above and beyond to make sure I was happy and got the entire Lexus experience and was aware of all the perks and what makes Lexus such a great car. I will make sure to send some more people his way. More

Everything went great I had a really good car buying experience at Lexus of Pembroke Pines. The knowledge of my sales person Ed pesantes was great! The ease of dealing with I had a really good car buying experience at Lexus of Pembroke Pines. The knowledge of my sales person Ed pesantes was great! The ease of dealing with the finace department went better than I could imagine. More

RX 350 Expertise, celerity, very clear explanations, fully acknowledge of the product. All the necessary assistance was received by my sales person Mike Bank Expertise, celerity, very clear explanations, fully acknowledge of the product. All the necessary assistance was received by my sales person Mike Banko. He was so great and everyone that worked there was all so nice and attentive towards me. I will be making sure to come to Lexus of Pembroke Pines for my next upgrade! More

Worst customer service I visit this Dealer looking for one car they stuff me with another car I did not want after having no choice, they just want sell sell sell they do no I visit this Dealer looking for one car they stuff me with another car I did not want after having no choice, they just want sell sell sell they do not care about the client specially when the car is sold. I had complained to Lexus directly and they said the dealer is owned and individually operated there is nothing they can do. And the general sales manager made an attempt but called me and game me his E-Mail and a month later still waiting for his call or E-Mail back or a least a follow up call. I had Mercedes Benz, Porsche, Land Rover, BMW, Infinity. But This the worst experience ever. Definitely do not purchase or lease from this Dealer they do not deliver what they promise. More

MY IS 250 I had the pleasure of buying my IS 250 with sales person Michele Alter. She was very sweet with me and took me on a test drive on five different Lexus I had the pleasure of buying my IS 250 with sales person Michele Alter. She was very sweet with me and took me on a test drive on five different Lexus cars before I decided what car I felt was best for me. I will make sure to come see Michelle again when my lease is up to get another Lexus! More

Mr. Banko I originally came in to look at the used cars with Mike Banko. After a while I did not know what to pick, so I asked Mike what does he suggest would l I originally came in to look at the used cars with Mike Banko. After a while I did not know what to pick, so I asked Mike what does he suggest would look best for me. He showed me the new Lexus IS 250 F sport. I immediately fell in love! Black with the red interior! He got me more than what I expected and I stayed in the price range I wanted. This car is amazing and has so many features I still am learning new things that my car can do and I have had it for a week already. I will deff be sending Mike and referrals that I can. More

Excellent Customer Service The customer service was excellent. Lemon was caring and understanding of our needs when choosing the vehicle. John was able to help us chose the righ The customer service was excellent. Lemon was caring and understanding of our needs when choosing the vehicle. John was able to help us chose the right car. All the representatives we encountered during our visit were professional, respectful and knowledgable. Thank you. We had the best experience ever. I will recommend Lexus of Pembroke Pines to everyone! More