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Lexus of Pembroke Pines
Pembroke Pines, FL
15,248 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 15,248 reviews
March 26, 2015
Swirls Marks & Satisfaction I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought tha I have a 2013 GS 350 black in color Elegance vehicle thou I had an issue no matter what I did to the car swirls marks reappeared,I really thought that the car had issues with paint. I spoke to Jose Camara Service Manager at Lexus of Pembroke Pines and he assured me that his used car detail team can take care of the issue, I pick up me vehicle later that afternoon Jose team was excellent, phenomenal performance I would highly recommend to everyone Lexus of Pembroke Pines once again Jose Thank You and your team for a JOB WELL DONE SUPER!!!!! More
by elboricua01
March 25, 2015
The perfect choice Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very Over all it was a good and painless experience and I definitely will recommend Mr Denis Shadrin to my friends and family. Both my wife and I are very happy with the car. It was a good choice. More
by Ozzie
Employees Worked With
Denis Shadrin
March 20, 2015
these guys lie and are controled by there management I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of t I purchased a car from these guys in Oct 2014. The car was just registered 4 months later, because I was the only one trying to get it taken care of the finance rep and the sales rep both agreed that what was happening to me was not right. I tried to call the General Manager several times and he NEVER returned any of my calls. I have purchased many cars from Florida and registered them in SC where I live with no problems. This dealership is a a black eye to the Lexus Brand The President of the company talked to me like I was a 10 year old. I personally put about 25 hours trying to get this resolved making 3 trips to the DMW which is 45 min away from my home as well as 2 trips to the SC tax office (which is over an hour from my home) all they keep telling me is they did nothing wrong....that is if you can get anyone on the phone. the sales rep and finance guy we in agreement with me that this was wrong what was happening to me .....but the president Tony Stampone told me that they told him nothing was done wrong by the deaslership.......These employees are afraid to speck up...... Terrible experience More
by james smith
Employees Worked With
Ray Hernandez, Rafael Esquivel
February 24, 2015
Great Experience My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor My first impression when I first walked into the Lexus of Pembroke Pines Dealership was very positive. I did not feel being followed by a salesmen nor did I felt pressure at all. I was asked if I needed help and since I had spoken to Maria (internet) I asked for her at the front desk. Maria was very pleasant and gave me information over the phone. She assigned me Mr. Denis Shadrin. Mr. Shadrin was very pleasant, knowledgeable, and,courteous, He answered my questions about the lease and was very patience with me. I told him that I was coming back the next day with my wife to see the vehicles. The next day I went back to Pembroke and made the deal with Denis. He is a true professional and I felt like I just met a new friend not a salesman. He help me with my choice and I decided to lease the IS 250 Sports Sedan and I am very happy with this vehicle. I want to add that I had a family emergency during that week and Mr. Shadrin offerred his services to take my wife and I to the Airport because I did not have the Car yet and he also wanted me to safe money at the airport parking. Denis took us from the dealership and my wife and I are very appreciative of his service. Thank you Denis, you are a gentleman. Also Mr. Rohan Alexander in finance was very professional, knowledgeable, and very pleasant. More
by ricky
Employees Worked With
Maria (INTERNET) and Mr. Rohan Alexander (finance), Denis Shadrin
February 19, 2015
Great Experience Second car that I buy at this dealership , best one so far , I highly recommend it . Sales person do not pressure your decision . I felt very comfor Second car that I buy at this dealership , best one so far , I highly recommend it . Sales person do not pressure your decision . I felt very comfortable in all aspects of this transaction . More
by Richard
Employees Worked With
Oliver Brown, Denis Shadrin
February 19, 2015
Very happy! Thank you Denis and all team of this dealership to get my new Lexus!!!! It was best my experience work with professionals. Will recommend to my fri Thank you Denis and all team of this dealership to get my new Lexus!!!! It was best my experience work with professionals. Will recommend to my friends. More
by Elenafit
Employees Worked With
Denis Shadrin
February 11, 2015
Waste of time My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I My experience was nothing like I had expected, especially coming from Lexus. I was inquiring about leasing a vehicle since I've never leased before. I am disappointed to note I walked out just as I've arrived: lost and confused. The sales person stated he was going to tell me about the great leasing deals and I was going to leave satisfied with a new car. Yeah well, that never happened. I was never told about any deals. I could go into more but I don't want to mess with livelihood of anyone. I will be giving my money, time and service to another dealership. More
by Traniece
Employees Worked With
Rohan Alexander in Finance, Brian Moore
February 04, 2015
Devoted to make the client welcome The best dealer ever! Mario was a very friendly and knowledgeable guy and he made the process extremely easy and fast. Very recommended really worth t The best dealer ever! Mario was a very friendly and knowledgeable guy and he made the process extremely easy and fast. Very recommended really worth the visit. More
by jorgegtz
Employees Worked With
Oliver Brown, Mario F Padron
January 30, 2015
Poor customer service No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not p No follow up on accounting error! Promised payment on my mileage overage in order to close the deal. After sale was made the amount promised was not paid. After over 20 calls to dealership, corporate and management I have yet to receive any follow up. The only response I was given was by my finance manager claiming it was an unfortunate case of he said she said! More
by Robin1019
January 23, 2015
Greatest sales person at that dealer Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went Mario is simply the greatest guy to buy a car with (or from). Mario was very knowledgable, helpful, patient, and overall, very friendly. When I went to the dealer I had one thing in mind, but then Mario made me realize there were better and more affordable options. He walked me thru every step of the process and payed attention to all my questions and concerns. In the end, I ended up taking the option that he had suggested to be the best. I am very happy that I was lucky to have him help get my new car. Mario excels in professionalism and his desire to help. Eventually, I'll be back and get him to help me. Glenn and John were super nice and of great help. More
by JohnQ11
Employees Worked With
Mario F Padron
