Lexus of Pembroke Pines

Bad Service I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is n I don't know since you guys got new staff etc.... things are very bad no loaners vehicle when your car is in service I ask to speak to the GM he is never available but I see him through the window drinking coffee In the past your GM Was always available for any of my concern I am very upset of the service dept. no loaners I have to wait for 2 weeks to schedule a appointment for a loaner sad I do not recommend. That Guy frank he smokes in front customers unprofessional I don't know how he can be a manager. This dealership loss its class just look at the service no loaners vehicle at all the general manager emails was sent to him I tried calling him no calls I do not know why he is getting paid for. I know I am going to get a email saying that to call frank why he cant call me!!!!!!!!!!!!!!!!!!!!! I am a new customer at Lexus of north Miami cause they make me happy as a customer More

Never Returning Where do I begin? I thought everything was great when I traded in my IS for an NX in November 2015. Fast forward 2 months and I received a letter fr Where do I begin? I thought everything was great when I traded in my IS for an NX in November 2015. Fast forward 2 months and I received a letter from Lexus Financial stating that Lexus of Pembroke did not turn in a Payment Waiver Certificate to cover my one remaining payment on the IS and I now owe the $405. I contacted the salesperson, Kris Koo, and he first said the IS doesn't qualify but then said he didn't know I owed a payment. I spoke to a manager, Andre Armani, who gave me the run around for a week and finally told me to pay it and then he'll speak to the GM and see what they can do. Finally, I called and left several voicemails to the GM, Vladimir Keslin. I then wrote a Yelp review stating my experience thus far. I then found the GM's email online (the girl at the front desk said she didn't know it) and wrote the GM an email after not receiving a call back. He replied that he will not assist me because of the review I wrote on Yelp and will only speak to my attorney! The emails are posted as proof on my Yelp review. I contacted corporate today and they are going to open a case to see what is going on. This is my 3rd Lexus, I love Lexus but I refuse to have someone treat me so terribly. I WILL NEVER DO BUSINESS AGAIN WITH THIS DEALERSHIP. More

Lexus of Pembroke Pines Lying by omission is STILL LYING. This dealership sucks. People in So. Florida have so much money they just don't care how they treat people or how th Lying by omission is STILL LYING. This dealership sucks. People in So. Florida have so much money they just don't care how they treat people or how they spend their money. I bought a new 2015 NX t200 and found out AFTER how much was kept from me....ALL LIES!!! There were things the dealership offered that I found out from someone who lives near me, NOT the salesperson. SCOTT MANKIN LIES BY OMISSION. There were glaring omissions all along the way. Scott tries to come across as a low key and honest salesman. NOT. I don't have enough space to tell you all the lies (by omission) he perpetuated on me. And forget the management..or Lexus corporate!!! The management wont come out of the office if you are there and want to talk to them..and they NEVER return phone calls. Lexus corporate could care less what their dealers do. Its a joke. All the dealerships owned by HOLMAN GROUP ARE ONES TO STAY AWAY FROM. Scott tried to screw me out of accessories that came with the car!! He said he checked..he didnt check anything, never offered me a ride so I didn't have to have a rental car, him and the financial guy lied about the maintenance program!!!!!! Found that out from another dealer. There is no end to what Scott and this dealership will do to a customer. I AM SELLING MY VEHICLE TO BE OUT FROM UNDER ALL THE SCAMS THIS DEALERSHIP PERPETUATES ON IT CUSTOMERS. YOU HAVE BEEN WARNED. HEED THE WARNING. More