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Lexus of Pembroke Pines
Pembroke Pines, FL
15,240 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 15,240 reviews
March 12, 2016
Agreed on price. Paid for pre-purchase inspection. I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Al I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Alex Guerra and asked if he could send some pictures of the car and I also asked what was the lowest price that they would accept. He responded that he would get back to me in 1 hour. When he didn't call back, I called and he returned my call about an hour after that. He said that they were willing to take about $500 off the asking price and there would be an additional $799 doc fee. I made an offer of $1000 less than the asking price and said that includes the doc fee. He responded that the offer was less than what they paid for the car. I said that was fine and I would continue to look elsewhere. On Friday Feb 26 at 12:06 PM I got a call from the sales manager at the dealership. He said his name was Audwin Lovinsky and had seen my email to Alex. He then stated that he was willing to accept my offer. I said that I would arrange to have a pre-purchase inspection done by a third party since I live in Colorado. Shortly after that call at 1:12 PM, Audwin called back and said he needed more money for the car, that he already had a deposit for the car and wanted another $500. I said NO. I had made an offer and he accepted it. He said he would call me back. At 1:28 the original salesman, Alex called and said that my offer was accepted. I told him that I would arrange for the pre-purchase inspection. He stated at that time that he would need a copy of my credit card and license. I asked him why I couldn't just give the number over the phone. He said that was their policy. I called my credit card company and asked if they have ever heard of this kind of policy. They told me that it is not something that they know about and since I was out of state and would not be picking up the car until well after the amount had cleared, that the dealership had zero risk. I called Frank at Miami Auto Inspections and scheduled an inspection of the car for the next morning. I gave Frank the name of the salesman, Alex and his cell number per Alex's instructions. At this point I gave Frank my credit card number and and gave my approval to change the $270 fee for the inspection. I then called Alex and informed him that we were all set for the inspection the next morning Saturday Feb 27. I then asked about the credit card deposit and I told him what my bank's fraud department told me about the dealership not having any risk since I was not getting anything until after it had cleared. I then asked if I could give him the number and he could put a charge through for $1000 to hold the car. I asked if everything goes OK with the inspection that on Monday Feb 29th I could do a wire transfer for the entire amount and refund the deposit to my credit card. Alex said that we could do the wire transfer on Monday and no need for the Credit card. I said to Alex, I already paid for the inspection and I wanted to make sure that the car would not be sold before I had a chance to get it inspection and complete our deal. Alex responded that he had already taken the car off the list of vehicles for sale and marked it as sold and I had nothing to worry about. On Saturday Feb 27 at 9:45 AM, Audwin called and said that the car had failed the inspection by their service department that morning because of a ticking noise in the engine and the dealership had decided to wholesale the car. I said that my inspector was on his way there if he wasn't already there. Audwin said he would call me back. I called Frank the inspector, he said he was on his way to the dealership and would be there within the next 20 minutes. He said that he was very familiar with the noise that Audwin was talking about and was usually a sensor that was a very easy fix. I told him to go ahead with the inspection. When Frank got there, he called me and said that the car was gone. Frank talked to a sales manager who said the car was no longer at the dealer. More
by truth hurts
March 07, 2016
This dealer will scam you out of your money!!!! I gave them one star because a zero was not an option!!! The experience at this dealer was great until we went to sign the final paperwork. The price I gave them one star because a zero was not an option!!! The experience at this dealer was great until we went to sign the final paperwork. The price we agreed on was $4,000 off from the price that was on the final paperwork. Thankfully my husband reviewed the paperwork and caught them with their pants down. Their main concern was having us agree on a monthly car payment without discussing the interest rate or the cost of the car. Please be very careful when purchasing a car from this dealer!!!! The financing manager had no choice but to give us what we originally agreed on because we were going to walk away from the deal. Please be careful and do not allow this dealer to get you caught up in the excitement of buying a new car. I am following this review with a complaint to the dealer manager and up. I am going to report them to the BBB. More
by Lexus00
Employees Worked With
Ronald Hector - Sales Person, Rafael Esquivel
March 05, 2016
"Great Experience" Leased a vehicle and was very happy with the entire experience. Mario Padron was my salesperson and he was great, extremely knowledgeable and an absol Leased a vehicle and was very happy with the entire experience. Mario Padron was my salesperson and he was great, extremely knowledgeable and an absolute pleasure to deal with. Would definitely recommend Mario. More
by Carlos
Employees Worked With
Mario F Padron
March 05, 2016
Estoy muy contento Con el el vendedor Sr Mario Padron El dia 03/03/2016 adquiri un auto RX 350 Sport la cual fui atendido por el Sr Mario Padrón estamos muy contento por su atencion y la ayuda que no brin El dia 03/03/2016 adquiri un auto RX 350 Sport la cual fui atendido por el Sr Mario Padrón estamos muy contento por su atencion y la ayuda que no brindó recomiendo tambien al daeler por todos sus servicio y atención que prestan. Atentamente Calogero Rizzo More
by 1080
Employees Worked With
Mario F Padron
February 23, 2016
Lexus of Pembroke Pines and Jeremy Rivera are the best. My wife and I have been customers at Lexus of Pembroke Pines for over 10 years. This dealership makes everything so easy and provides excellent custom My wife and I have been customers at Lexus of Pembroke Pines for over 10 years. This dealership makes everything so easy and provides excellent customer service. We have dealt directly with Jeremy Rivera since he has been at the dealership and he always jumps on whatever we need regarding our Lexus vehicles. He especially makes the leasing process fast and simple and fair and without any hassle. He truly strives to make the customer happy and feel like part of the family. More
by mgraff
Employees Worked With
February 17, 2016
Awesome experience! Michael Banko was really great with helping me get the best deal on my new Lexus! I highly Recommend choosing him as your dealer and Lexus of Pembrok Michael Banko was really great with helping me get the best deal on my new Lexus! I highly Recommend choosing him as your dealer and Lexus of Pembroke Pines as well!! More
by TKOZIOL12
Employees Worked With
February 17, 2016
Helpful and Prompt Just picked up my new RC-F and Denis was there to help me all the way through the process of trading my old Lexus to driving off the lot with my new r Just picked up my new RC-F and Denis was there to help me all the way through the process of trading my old Lexus to driving off the lot with my new ride...which is an amazing ride! Denis is great to work with. Give that man a raise! More
by mtriviso
Employees Worked With
Denis Shadrin
February 08, 2016
excellent sales person I highly recommend Mario Padron; i had an excellent experience with my recent purchase. He was very honest, attentive and made sure my needs were bein I highly recommend Mario Padron; i had an excellent experience with my recent purchase. He was very honest, attentive and made sure my needs were being met. He had my best interest in mind, was patient and helped me negotiate a great deal! More
by Carolina M
Employees Worked With
Mario F Padron
February 08, 2016
Can't believe it happened again! I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosin I have my car for about 2 years now and the 3 times i took my car to the Dealers at Pines Blvd for maintenance few days after one of my tire is loosing air. I took the car to check the tire somewhere else and the 3 times is always a little piece of something stock in one of the tires that seen to be there for few days only.. Is too much coincidence that happens to me 3 times already , happend to my husband once, to my son once and to one of my friends. All of them right after taking the car for maintenance. Can that happen to any one else? Mayra Nieves More
by pines1963
Employees Worked With
Andre Rust
February 05, 2016
amazing dealership Muy buen vendedor te ayuda a conseguir el carro que desea un trato amable y muy sincero lo recomiendo al 100% exelente muy bueno saludos Muy buen vendedor te ayuda a conseguir el carro que desea un trato amable y muy sincero lo recomiendo al 100% exelente muy bueno saludos More
by julio hernandez
Employees Worked With
jorge leon finance manager, Mario F Padron
