Lexus of Pembroke Pines

Unprofessional, rude, and crazy Brian Moore is the worst car salesman I have ever encountered in my life. I am a current Lexus lease holder and wanted to trade my car in. Brian threw Brian Moore is the worst car salesman I have ever encountered in my life. I am a current Lexus lease holder and wanted to trade my car in. Brian threw my keys at me and walked out. I will never go back to this dealer, and I will never lease or buy a Lexus car in my life again. Beware! More

Great and pleasant experience !! Irina I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very profes I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very professional and knowledgeable. I had to contact him a few times after and he was always available by phone or in person to answer any of the questions that I had. I will definitely recommend him to all my friends ! Thank you! More

Service Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder wh Every time I bring my car for service here , a week after I need to get a jump start on my battery after i pick up my car from the dealer. I wonder why.? The worst part is that it takes an hour for the road side to come by for assistance. More

lease return My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or em My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or email he never fails to return any of my messages. However just recently (not fault of Denis) I received a bill from Lexus Financial Services for a fee in the amount of $686.11 for Excessive Wear and Use. Of course I thought this was sent in error given my first lease ever on a 2014 Lexus IS250 with a little 8000 miles/27 months lease. I wasn't aware or informed that I would be subject to incidental fees. I've requested a callback from the Customer Relations/Service/compliant department because this bill was received about a month after I lease my new 2016 IS200t. If this information could have been disclosed to be upfront then I as a consumer would have made the appropriate steps to have incidentals/disposal fees amendments made to my contract. Personally I like the lease process, but now there is a bit of hesitations because now I have a vehicle that I'm afraid to drive because I don't know what constitutes excessive wear and use. If someone could contact me to clear this matter up as I continue to promote Lexus of Pembroke Pines to coworkers, family and friends it will be greatly appreciated. More

Will definitely come back My husband and I have been with Lexus for 13 years, but this is the first time that we don’t have to spend hours at the dealership to get the lease th My husband and I have been with Lexus for 13 years, but this is the first time that we don’t have to spend hours at the dealership to get the lease that we wanted. I don’t know if it was good luck or if it would have been the same with a different person, all I know it’s that I’m glad that Denis was standing at the door when we got there. He asked us what we exactly we wanted and the deal that he got us was pretty close to what we wanted, without having to go back and forth as it’s usually the case in other dealerships. We would definitely recommend Denis and Lexus of Pembroke Pines More

Will Recommend!!!! I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be “Pa I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be “Painless”. Never felt any pressure or think I was being lied to. Of course there is negotiation of $$ but Jeremy and Business Manager Rafael were equally patient. Thanks guys!! Stacy H. More

Great experience with Mario Padron Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance M Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance Manager, Syed Bukhari was very professional. I will highly recommend to anyone. More

EXCELLANT EXPERIENCE WITH DENIS. MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXP MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXPLAIN THE FEATURES OF OUR VEHICLE.WE ARE EXTREMELY HAPPY WITH THE LEXUS EXPERIENCE WITH DENIS. More

Highly recommended We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we deci We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we decide to change also our . Now we are A family lexus . Thanks Denis Shadrin ???? More

one of the best and easiest car buying experience thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car More