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Lexus of Pembroke Pines
Pembroke Pines, FL
15,237 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 15,238 reviews
June 22, 2017
Worst customer service I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places but I thought it was something pontual, so I kept taking for the maintenance at this place, the last one was for the 30.000 miles so my daughter took the car and the problems started from the beginning because we have the right to loan a car but they said that it wasn't available but when she walked in for the service they offered a loan car, very weird. Well they suggest that we changed the tires which we declined but they didn't say that the tires were a horrible shape and what happened? 1000 miles after the service one tire blew up putting my daughter's life in danger and to get worst she call the road service and nobody came!! I am very disappointed for all of this and planning to take serious actions! More
by Rosana Carvalho
Employees Worked With
I don't have the name
June 05, 2017
Poor customer service on multiple occasions All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. Not true. After the 2nd time I had a problem with service they stopped returning phone calls. Check out the recent reviews on their own Facebook page as it seems to be a regular occurrence there. More
by lpdox
Employees Worked With
Gustavo
May 30, 2017
Excelente atencion y esmero por ayudar al cliente Compre hoy mi lexus en este dealer, despues de visitar varos dealer de varias marcas y de la misma marca, en estedealer la atencio fue muy buena en to Compre hoy mi lexus en este dealer, despues de visitar varos dealer de varias marcas y de la misma marca, en estedealer la atencio fue muy buena en todos los sentidos desde el Agente Jorge Garcell en el dpto de ventas y el Sr Oliver Brown Gerente Financiero, Siempre dispuestos a conseguir el mejor beneficio para uno hasta llegar al numero magico de compra, una sonrisa contante, cero presion. Los recomiendo totalmente More
by Humberto De Andrade
Employees Worked With
Jorge Garcell, Oliver Brown
May 01, 2017
Highly recommend My experience at Lexus of Pembroke Pines was one of the best I have ever had. Luis Pagen was an excellent Sales guy. He was extremely knowledgeable, p My experience at Lexus of Pembroke Pines was one of the best I have ever had. Luis Pagen was an excellent Sales guy. He was extremely knowledgeable, professional, and had so much patience with me. Jorge Leon in financing also was wonderful. He made the paperwork portion of buying a car painless. He was professional, thorough, and paid attention to detail. I will be back for my next car without question! Thank you both for your outstanding service! More
by Stephani Heirshberg
Employees Worked With
Luis Pagen, Jorge Leon
April 24, 2017
Excellent Customer Service Went in for a tag issue and my lease was about to be over and Denis made it easier for me and instead i left with a brand new car. Love my car finall Went in for a tag issue and my lease was about to be over and Denis made it easier for me and instead i left with a brand new car. Love my car finally got some features and well explained from Denis. More
by Mari345
Employees Worked With
Denis Shadrin
April 22, 2017
Best stuff, great facility, huge choice of cars! I've been doing business with Pembroke Pines Lexus for years! This is a huge Lexus car choice facility with the team of very quick and professional sa I've been doing business with Pembroke Pines Lexus for years! This is a huge Lexus car choice facility with the team of very quick and professional sales representatives such as DENIS SHADRIN who delivered my new car to my house! Great business sharpened management! Please doing business with, from A to Z!!! More
by Wuddbuck
Employees Worked With
Denis Shadrin
April 14, 2017
Mario padron was an exceptional sales rep Mario was a great sales person and thanks to Reinaldo for being a great financial advisor and for his guidance I now own a beautiful new Lexus and wil Mario was a great sales person and thanks to Reinaldo for being a great financial advisor and for his guidance I now own a beautiful new Lexus and will tell everyone about Lexus of pembroke pinesy More
by Jalmeida95
Employees Worked With
Mario F Padron
April 14, 2017
Exelent service, beuteful Lexus facility, warm atmosphere After many years jaguar, infinity, Lincoln, ford, first time we expirensend with Lexus. From first visit we make docision lease Lexus 200. The car yo After many years jaguar, infinity, Lincoln, ford, first time we expirensend with Lexus. From first visit we make docision lease Lexus 200. The car you can dream, sales representative Davis Shadrin spent quality time with me and my wife, at the end we fill like we now him for long time. Thank you Denis, thank you dealer ship management More
by Ally
Employees Worked With
Rafael Esquivel, Denis Shadrin
April 05, 2017
Michele with Lexus is A+ Michele and her team were on point! Everything that she told me I was going to get was followed through with zero issues. Best car buying experience Michele and her team were on point! Everything that she told me I was going to get was followed through with zero issues. Best car buying experience I've ever had. I will go back again and again for this type of first-class service. Lexus for life. More
by Novie
Employees Worked With
March 26, 2017
One of the worst experiences This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they ask This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they asked me why Lexus did not return it for me? I advised them that I was led to believe that that could not be done (by the finance manager Mr. Leon0 and they stated that was not true and when anyone brings in a Lexus they return it to their dealership and vice versa. Secondly, I have been trying to get my name straightened out on my account with Toyota financing as on the contract it is correct and yet Toyota financing has it incorrect. I tried to get a hold of Mr. Leon and he has not returned my call once concerning this matter, however, when he needed proof of my residence he contacted me a few times to make sure he got all the necessary information. I also spoke to whom I believe is the Director for this particular dealership Mr Massa, he followed up with me once and I have never heard from him again and the situation has still not been corrected. The only person that I dealt with at this dealership that was decent and professional is the salesperson Denis. I also contacted Toyota financing several times and they still have not corrected the problem and this is 2 months later which is truly the definition of poor customer service. As a luxury car dealership in my opinion, Lexus of Pembroke Pines is one of the worst, and I have dealt with South Motors BMW and South Motors Infiniti.as well as Sawgrass Infiniti which have all been courteous and professional for the most part. Weston Nissan and Volvo is a truly amazing dealership in terms of customer service and efficiency compared to this dealership. I mentioned to Mr. Leon that I had been thinking of going to Lexus of West Kendall and he told me that it would have been a horrible experience. Now I am truly questioning my decision, because if I am this dissatisfied with Lexus of Pembroke Pines, I can't imagine what dealing with West Kendall Lexus would have been like. Lexus of Pembroke Pines is truly lacking in customer service skills and needs to have some type of training done from their receptionist to finance to management. The staff at the other dealerships I have mentioned were truly professionals, and knew how to treat their customers. This experience has truly turned me off and after this I will be returning to BMW or Infiniti. More
by lmiadolphin
