Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Pembroke Pines
Pembroke Pines, FL
15,240 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews By Type
Showing 15,239 reviews
November 15, 2017
Service I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterd I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterday Scott was my adviser he is the best I really don't want anybody else if he is not there I will wait until he is available , he is the best . I really hope a manager can read this review . More
by Malou
Employees Worked With
November 12, 2017
had excellent service. 5 star rated! I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Le I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Lexus for sure. I currently havr a 2007. He was the person who impacted my decision to purchase a new vehicle. More
by buttercup3232
Employees Worked With
jose amarro
November 09, 2017
Excellent service every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! More
by Gyo
Employees Worked With
Scott
October 27, 2017
Collision repair Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My v Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My vehicle looks like a just drove it off the dealer's lot. I would recommend the collision center to everyone I know. More
by Denise
Employees Worked With
Jessica Garcia and Ana/Manager
August 29, 2017
Great experience After considering other options aside from Lexus, Michael Banko made me realize why they were a better option- reliability and service. Michael was ve After considering other options aside from Lexus, Michael Banko made me realize why they were a better option- reliability and service. Michael was very patient; he showed me different RX models, even going up to view the cars on the second floor several times. I would definitely recommend this dealership, thanks Michael! More
by techrun305
Employees Worked With
August 29, 2017
Lied to The sales associates were very helpful they did the best they could. However they don't have control of what the finance dept does and the finance de The sales associates were very helpful they did the best they could. However they don't have control of what the finance dept does and the finance dept got more money out of me when they told me that I could not transfer my tag over to the new car. That I had to purchase a new tag. Meanwhile the whole time I was told by the dealer that YES I could transfer my tag that was not a problem. (We all try to save money as much as we can why). Now when I finally decided to get the car, at the very last minute, the finance dept told me that the State of Florida requires that you retire your tag if it is 7 to 10 years old. When I heard this it was at the last minute when papers where to be signed and were in front of me. I trusted the finance dept so I signed my papers. However, I called DMV afterwards and I was told my DMV that my tag registration had no problem and that no the State of Florida does not require that you retire your tag because of the age of the tag and that I would have just done a transfer and that there was no need to get a new tag. So the finance dept lied and got more money out of me. Will not trust them for any future business nor recommend them. More
by unhappy customer
Employees Worked With
Yucel Genc
August 02, 2017
AWEFUL SERVICE DEPT LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EX LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EXPERIENCE GETTING MY NEW CAR. THE NIGHTMARE REALLY STARTS WHEN IT COMES TO GET YOUR CAR SERVICED....WHERE TO START?. 1. CALL TO MAKE AN APPT: EVERY TIME I CALL, TO MAKE AN APPT TO GET MY CAR SERVICED I GET BOUNCED AROUND 3-4 TIMES AND I'M ON HOLD FOR AT LEAST 10-15 MINUTES. NOT TO MENTION THAT THE RECEPTIONIST SOUNDS SUPER ANNOYED AND LIKE SHE JUST WANTS TO GET RID OF YOU. 2. YOU ONLY GET A LOANER IF YOUR CAR NEEDS A FULL SERVICE, IF YOU NEED ONLY OIL CHANGES, NO LOANER IS PROVIDED. THEY TELL YOU THAT YOU HAVE TO WAIT 1 HOUR WHICH IS A TOTAL LIE OR TAKE A SHUTTLE. THE FIRST TIME I TOOK MY CAR IN FOR SERVICE THEY KEPT IT FOR 3 DAYS!!!! IT WAS ONLY REGULAR SERVICE, ON THE 4TH DAY I HAD TO CALL THEM TO FIND OUT WHAT WAS GOING WITH MY CAR BECAUSE NOBODY HAD THE COURTESY TO CALL ME AND TELL ME MY CAR WAS READY. I WENT TO PICK IT UP AND I HAD TO WAIT 2 HOURS!!!! WHEN THEY HAD TOLD ME IT WAS READY!!! MY CAR WAS LOST!! THEY COULD NOT FIND IT AND WHEN THEY FINALLY DID, SURPRISE!!! THEY DID NOT WASH IT AS THEY PROMISED. 3. THE 2ND TIME AROUND THEY MADE ME WAIT 1 HOUR FOR AND OIL CHANGE, THAT HOUR TURNED INTO 2 1/2 ALMOST 3 HOURS !! AGAIN, NO CAR WASH. 4. IF THERE'S A PROBLEM WITH YOUR CAR, YOU NEED TO BRING IT IN FOR DIAGNOSIS FIRST, AGAIN NO LOANER FOR THAT, YOU HAVE TO WAIT UNTIL THEY FIGURE OUT WHAT THE PROBLEM IS AND ONCE THEY DETERMINE THAT, YOU HAVE TO MAKE ANOTHER APPOINTMENT FOR A DIFFERENT DAY AND TIME SO THEY CAN GIVE YOU A LOANER!!!! I AM SO DISAPPOINTED!! I LIKE MY LEXUS A LOT BUT I PROMISE YOU THAT AS SOON AS MY LEASE IS OVER I'M NEVER GETTING A LEXUS AGAIN JUST BECAUSE THE INCREDIBLY AWFUL CUSTOMER SERVICE ! More
by angie12883
Employees Worked With
NOT A PARTCULAR EMPLOYEE
July 20, 2017
A pleasure doing busines with Choosing the right car is itself a complex decision that involves many details, add to it having a newborn waiting for you to finish asap. Luckily, Ma Choosing the right car is itself a complex decision that involves many details, add to it having a newborn waiting for you to finish asap. Luckily, Mario Padron took care of everything, and was really straightforward which made the process faster and easier. He is very knowledgeable about his business and super helpful. I would definitely recommend him. More
by Yannara
Employees Worked With
Mario F Padron
July 17, 2017
Mario was a total gentleman throughout our buying experience Mario was very easy going with no pressure durin our cost. No rude pressure as experienced at other dealers. The sales manager Sean also treated us w Mario was very easy going with no pressure durin our cost. No rude pressure as experienced at other dealers. The sales manager Sean also treated us with respect. The entire process was easy More
by Gennaro
Employees Worked With
Mario F Padron
July 12, 2017
Amazing service, friendly people Best experience I have ever had whilst looking for a car. In fact, all of the staff made me feel at home, I would definitely recommend this dealership Best experience I have ever had whilst looking for a car. In fact, all of the staff made me feel at home, I would definitely recommend this dealership! More
by torrespx5
Employees Worked With
Mario F Padron
