Lexus of Pembroke Pines

New vehicle. Alan Fein, in VIP Sales, delivered everything I asked for with professionalism, kindness, humor and a willingness to make this sixth time return cust Alan Fein, in VIP Sales, delivered everything I asked for with professionalism, kindness, humor and a willingness to make this sixth time return customer happy. Mr. Fein is now included in a long list of reasons I will be returning to Lexus of Pembroke Pines, in the future. Ms. Stanton Whitley More

50k service Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. More

Gracias Lexus of Pembtoke Recomiendo este dealer en especial Ariel Sebastian,darle las gracias y felicitarlo por su desempeño,amabilidad,entrega y cooperación,gracias sentí com Recomiendo este dealer en especial Ariel Sebastian,darle las gracias y felicitarlo por su desempeño,amabilidad,entrega y cooperación,gracias sentí como si estuviera en flia,igual Armani y otro financistas ,hice (2) leases con ellos y los recomiendo,he comprado en varios dealers y con Uds me sentí en casa .Gracias a todos en especial al Sr Ariel Sebastian,💯👍👍👍👍 More

2nd Lease - true to their word I leased my first Lexus October 2015 an IS200T. Frank Guerrero was my sales rep. He promised that I would be treated well as they pride themselves on I leased my first Lexus October 2015 an IS200T. Frank Guerrero was my sales rep. He promised that I would be treated well as they pride themselves on their customer service. 27 month lease went by too fast but anytime I went in for service it was a great experience. Jose Amaro gives honest feedback and took care of any issues. Always provided a loaner or at least a ride. Needless to say I upgraded to an IS300 a week ago and feel completely confident that Lexus of Pembroke Pines will continue to maintain their exceptional customer service. More

Horrible customer service Customer service was bad last year but now it is absolutely horrible. I have leased five cars in the past and I will never go back. I am on my way to Customer service was bad last year but now it is absolutely horrible. I have leased five cars in the past and I will never go back. I am on my way to JM Lexus where service is important to them! More

slippery and dishonest salesman The salesman gave me a quote on a vehicle NOT in stock eventhough he said that it was; I drove for an hour to the the dealership to purchase the car, The salesman gave me a quote on a vehicle NOT in stock eventhough he said that it was; I drove for an hour to the the dealership to purchase the car, but it turned out that all her wanted was for me to put a deposit on a vehicle he was getting in a few days from another location. I wasted my time but the sales guy lost my trust. I purchased the car I wanted in another location the next day. I left a message with the General Manager with the above information. He didn't even call me back or apologize. More

Mullins RX330 20,000 mile service Fabulous service and attn to detail by Scott Mankin. Strong reason why we purchase our cars with you. Phenomenal service by Scott and always takes tim Fabulous service and attn to detail by Scott Mankin. Strong reason why we purchase our cars with you. Phenomenal service by Scott and always takes time to explain the service and what may be needed for the next visit. More

Flat tire I called the dealership and told them that I had a nail in my tire they checked my account and told me to come in they’ll repair it it’s all covered I called the dealership and told them that I had a nail in my tire they checked my account and told me to come in they’ll repair it it’s all covered More

Awful customer service I'm very disappointed with the customer service in general. I've been bringing my car the last two service and every time is something different. Firs I'm very disappointed with the customer service in general. I've been bringing my car the last two service and every time is something different. First, you pay for a lot of things that your car don't need, and I'm sure that they don't inspect in the vehicle. Second, they don't explain you nothing, if you need some special request, they try that you overpaid for that. They have the obligation to balance the tires and maybe make the alignment if it requires, but not, they don't check nothing at all. They put in the report that my brakes are GOOD. Really!!!??? I had to buy my rotors and pads because the factory parts are really bad. So, why they say that my brakes are ok? I think that the service in dealership are like scams. All the time they try to selling you package that aren't really necessary. And the work hand, $144, really? This guy gain more than me in one hour!!??? You need to offer better services, instead the scam the customers. The next time that I will go to service my car, I will check it first with a professional, just to see what is the story this time.... Be aware!! More

The best dealer in Miami. Browsed or Palm Beach county! They always go the extra mile to make sure you are happy. They give you the best price up front. They give the best customer service. They always go the extra mile to make sure you are happy. They give you the best price up front. They give the best customer service. More