Lexus of Pembroke Pines

Awesome customer service! Really great car leasing experience! Braulio is very knowledgeable and helpful and it only took couple of hours and I was out and driving my Lexus! Er Really great car leasing experience! Braulio is very knowledgeable and helpful and it only took couple of hours and I was out and driving my Lexus! Eric in Finance was very friendly ,knowledgeable and really fast with the processing of the deal! I really recommend Lexus of Pembroke Pines! More

Leasing experience Jorge and Mario are very nice, friendly and professional, it was a very good experience to do business with them. I will recommend The Dealer and spec Jorge and Mario are very nice, friendly and professional, it was a very good experience to do business with them. I will recommend The Dealer and specially Jorge and Mario More

Breaks Replacement I was scheduled to bring my car in to have my breaks checked. My service advisor was not available and I was in a big rush to leave; therefore Lee to I was scheduled to bring my car in to have my breaks checked. My service advisor was not available and I was in a big rush to leave; therefore Lee took my info and told me he would give me a call later on that day. I dropped off my car at 9:30am, it was 4:30pm and I didn’t hear from anyone. After a couple of calls I finally reached Lee he quit d me the price and I proceeded with the service to pick up my car the next day. I picked up my car and it wasn’t even washed. Not the best service this time. More

Great purchase experience Lexus of Pembroke Pines! An awesome buying experience, thank you so much Vladimir keslin and Richard Monivis for helping my family in acquire a new 20 Lexus of Pembroke Pines! An awesome buying experience, thank you so much Vladimir keslin and Richard Monivis for helping my family in acquire a new 2018 NX 300. Thank you for your time and dedication, you guys offer a Diamond service More

I had a most unstressedfull time with Alan Fein I negotiated lease price and terms with Mr. Alan Fein via emails. When I came to dealership to pick the car of my choise, i received a fast, friendly, I negotiated lease price and terms with Mr. Alan Fein via emails. When I came to dealership to pick the car of my choise, i received a fast, friendly, excellent service, free of any kind of tricks. Very much impressed. More

Excellent Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the reason More

Terrible customer experience The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customer The sales directors down to the sales associates are rude and arrogant. They do not care about their customers. They do not value their Lexus customers at all. They treat you like they don’t need your business. I have had to negotiate for 3 months when I got my first car with them and this time it took days to get my new car even though I was already a Lexus customer. The sales guy named Richard was so rude he made me cry. They tried to over charge me for my new vehicle! I ended up have a sales director complete the sale after days of going back and forth with him. I only continue to drive Lexus because of the car, but the customer service is horrible! More

Always a great experience. John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next day. When I'm ready to purchase a new vehicle I will definitely get another Lexus. More

Great service department! I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the bes I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the best customer service compared to any other dealership I have ever dealt with over the past 30 years. They have always accommodated me and assured that my service needs were met to my satisfaction. The lobby waiting area is also very comfortable and a fresh cup of coffee is always waiting for me. In the rare occasion I have dropped by without an appointment, I am not turned away. I think I will always want to own a Lexus! More

My experience with service has been sub par I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my c I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my concerns, he ignored me. At checkout the cashier wAs rude. I have had three Lexus, the service quality no longer what it was or was synonymous with the brand. Next car will be an Audi. More