Lexus of Pembroke Pines

Buyer Beware: 160-Point Inspection Failure; Ethics I purchased a CERTIFIED Pre-Owned Lexus from Lexus of Pembroke Pines only to find out 6 months later it was in a collision prior to my purchase. Ther I purchased a CERTIFIED Pre-Owned Lexus from Lexus of Pembroke Pines only to find out 6 months later it was in a collision prior to my purchase. There was undisclosed, not repaired damage to the car! I was told the damage is not on the Carfax report so it is like it never happened. Talk about unethical! I have no idea what the extent of the true damage is. Is the vehicle even safe? Let me start by saying 2 days after the purchase of my NX 200T F-Type, it was back at the dealership because of a bad hub-bearing. My wheel would have fallen off! 4 weeks later, I needed a new tire at the exact same position of the bad hub-bearing. 2 wheel alignments within 4 weeks is unheard of! Explaining this to management, I was told "I do not want to talk about safety." I was involved in a minor accident and brought my Lexus to Lexus of Pembroke Pines where I purchased the vehicle. The collision manager, Eddy, who is in charge of the repairs of my car agrees that the damages where prior to my purchase. The Lead Collision Manager, Roy, agrees that the damages were prior to my purchase. It is evident in the rust and the damages itself. I was told not to worry, Lexus will make this right. Have they? Absolutely not. I have been told many different stories by different employees at Lexus of Pembroke Pines from they will fix the vehicle (I still have not received anything in writing as to the damages), I will have an even swap trade out, and I was even told I would be swapped out with a new car! I have been contacting everyone at the dealership, the Sales Manager Sam, the General Manager Vladimir, the Collision Manager Roy, only to have no return calls. I do have to say, Dorothy, the General Manager's assistant has called me back and has been very kind. I could have purchased the same vehicle from CarMax at a lower cost. Why didn't I do that? I purchased my previously owned Lexus at Lexus of Pembroke Pines for the feeling of safety in a previously owned vehicle for my 3 small children in the vehicle I drive them in daily. For the integrity of the 160-Point Inspection. For the brand. For the warranty. For the customer service. For the quality. More

They always kept me updated There very friendly and they make sure your taken care off!! He made sure i was happy and satisfied with the work on my car. There very friendly and they make sure your taken care off!! He made sure i was happy and satisfied with the work on my car. More

Scott Mankin is a professional, courteous, reliable, and knowledgeable. He answers all of my questions and give me realistic advice. He goes over the results o is a professional, courteous, reliable, and knowledgeable. He answers all of my questions and give me realistic advice. He goes over the results of the tests and gives me a sense of what is really important what can wait til the next visit More

Excellent DealerShip Honest I have been a customer of Lexus Of Pembroke Pines since I Purchase my GS 300 Lexus and ever since I have been a loyal customer and the main reason is I have been a customer of Lexus Of Pembroke Pines since I Purchase my GS 300 Lexus and ever since I have been a loyal customer and the main reason is CUSTOMER SATIFACTION on every level From Sales Mr Alex Whitmon has been my salesman since 2000 and even today on my NEW NX 300 2018 To include Fiannce Mr Oliver Brown and Not to leave out Mr Alfredo Palacios form Service More

Very quick and professional assisstance with my car repairs. John Steigele is outstanding. John took time to explain everything that was needed and called to give me a status update on my vehicle. Thanks Joh John Steigele is outstanding. John took time to explain everything that was needed and called to give me a status update on my vehicle. Thanks John More

the worst experience, liars I do not recommend anyone to trust the staff at this Dealer, sales manager( Seller and financial (Reynaldo Rivera)very deceitful, deceive people by of I do not recommend anyone to trust the staff at this Dealer, sales manager( Seller and financial (Reynaldo Rivera)very deceitful, deceive people by offering a business and is another, my people ask everything in writing, never in my life would buy a car there I do not recommend it to anyone, you have to join and say the deceptive way they sell More

My salesman is excellent, and has good customer service skil Great customer care My salesman is Sebastian Marrero. He answers my questions appropriately, good kid and has a good sense of humor. He showed me th Great customer care My salesman is Sebastian Marrero. He answers my questions appropriately, good kid and has a good sense of humor. He showed me the features of the car. More

Eddie in collision repair Dept is the best! He listens, understands your concerns, keeps you updated through the process, & ensures everything was addressed. Great experience! He listens, understands your concerns, keeps you updated through the process, & ensures everything was addressed. Great experience! More

Excellent service, as always Top notch service From all of the staff. service advisor Lee Henry is always a pleasure to schedule service with. I wouldn’t go anywhere else for serv Top notch service From all of the staff. service advisor Lee Henry is always a pleasure to schedule service with. I wouldn’t go anywhere else for service! More

Great service dealership The service representative (Jose) is a great employee, always very professional and cares about your vehicle! I can’t say anything good about their sa The service representative (Jose) is a great employee, always very professional and cares about your vehicle! I can’t say anything good about their sales employees. More