Lexus of Pembroke Pines

Terrible service Terrible experience I regret not taking my business to Lexus of North Miami. This is my second Lexus in less than a year, by far my experience with No Terrible experience I regret not taking my business to Lexus of North Miami. This is my second Lexus in less than a year, by far my experience with North Miami was amazing compare to Pines. It’s been a year since my lease; they still stay in touch, call me for my bday and make sure everything is going well with my lease! My salesman Yairon was amazing (go see him if you are thinking of leasing or buying a Lexus) I decided to go to Pembroke Pines because I thought I had to process my buyout there. Everything was going well, I was able to book my appt over the phone and when I arrived the salesperson immediately took care of me. The salesman explained the buyout process and took me over to the finance manager. I explained to finance manager I was pre-qualified with a credit union but I was open to explore other options. He really didn’t seem to interested in giving me other options. I was content with the interest rate I got from Tropical Financial so it didn’t bother me the fact he wouldn’t try to gain my business. He gave me the buyer purchase order and I left. I returned three days later with the draft letter from my credit union. Once again the salesman was nice, the finance manager who originally helped me out was not there. The salesman tried to get me another finance manager to help me but they were all “busy”. Dealer was empty on a Wednesday night, I’m pretty sure they weren’t helping any customer. So, the salesman comes out of the office with a ton of paperwork, he ask me to sign in the highlighted area, so I did. He got a copy of my ID and told me to write my check payable to the dealer. He said the finance manager will follow up with me tomorrow, I said no problem. To make a long story short, it’s been over a week I have yet to hear back from the dealer, zero proof of purchase and a cashed check with no receipt. This can’t possibly be the process. I’ve emailed, text and called the dealer and no one follows up. I’m blown away how two locations owned by the same company can have night/day service. The more I compare my experience, the more I appreciate the level of service in North Miami. The staff over there was great from the Salesman Yairon up to the GM level. Curious to see how much longer will it take to hear back from the dealer 🤔 More

Fast service Just as the service advisor advised, it would take an hour. The service was an hour. Car was washed everything was good. Service advisor was polite an Just as the service advisor advised, it would take an hour. The service was an hour. Car was washed everything was good. Service advisor was polite and understanding. More

Mario is the best!! I had a great experience at Lexus of Pembroke pines thanks to Mario and his excellent customer service. I walked out with the car i wanted at an affor I had a great experience at Lexus of Pembroke pines thanks to Mario and his excellent customer service. I walked out with the car i wanted at an affordable price! Thank You. Gabriel More

Profesional and Profesional The best dealership in Miami.. Im very happy because they give me a really good deal and the process was Quick and easy.. definitely everyone should The best dealership in Miami.. Im very happy because they give me a really good deal and the process was Quick and easy.. definitely everyone should buy their car here in Lexus of Pembroke Pines.. More

Excellent Very friendly employees and efficient. They were able to give me answers for everything. Definitely recommend this dealership and will take it into ac Very friendly employees and efficient. They were able to give me answers for everything. Definitely recommend this dealership and will take it into account for future purchases. More

Painless and so Easy This was the easiest car purchase experience ever. Got approved with credit union found the car I was looking for drove to dealership and in and out i This was the easiest car purchase experience ever. Got approved with credit union found the car I was looking for drove to dealership and in and out in 1 1/2 hr. Amazing, Michelle was awesome to work with. Highly recommend Lexus of Pembroke Pines. Very please and definitely a happy customer. 👍🏾 More

Amazing experience! I just purchased my third Lexus from Lexus of Pembroke Pines and the experience could not have been more pleasant. My sales person Jon-Claude Damion I just purchased my third Lexus from Lexus of Pembroke Pines and the experience could not have been more pleasant. My sales person Jon-Claude Damion is the consummate professional, very polite, friendly, and efficient who answered all of my questions patiently and with a deep understanding of the car, 2018 ES 350 Lexus, I was considering. This is my third time dealing with me and he always delivers. While auto dealers fiance mangers always scare me, Yucel Genc, was very friendly and and explained all of the finance options in great detail. I walked away feeling confident that I had made the right purchasing decision. Oh, and I’m very pleased with my red matador Lexus, it’s stunning! Thank you Lexus of Pembroke Pines! More

60k mile maintenance Jose Amado, my service advisor is very personable, thorough and provides any discounts applicable. Before any addl recommended service is completed, h Jose Amado, my service advisor is very personable, thorough and provides any discounts applicable. Before any addl recommended service is completed, he communicates the issue, the cost and follows through with your decision. More

Muy contento con mi ES 350 Contacté a Mario por telefono por un ES 350 casi nuevo, con bajisimas millas, menos de 4,000 para ser exacto y me lo recomendó ampliamente. LLegue par Contacté a Mario por telefono por un ES 350 casi nuevo, con bajisimas millas, menos de 4,000 para ser exacto y me lo recomendó ampliamente. LLegue para verlo en Lexus of Pembroke Pines y me gusto, ademas del vehiculo, su trato, su disponibilidad y paciencia que me sorprendieron, asi como su manager de finanzas Mr. Nicky que me atendio muy bien y muy cordiales los dos. Asi que recomiendo ampliamente a Mario Padron, su manager de finanza y a Lexus of Pembroke Pines por su atencion. More

Great Lexus Salesman and Dealer! I am a very satisfied lexus of Pembroke Punes dealer Customet. Alex Witmon ( Sales man), is very profesionak and attended all big and small detais r I am a very satisfied lexus of Pembroke Punes dealer Customet. Alex Witmon ( Sales man), is very profesionak and attended all big and small detais regarding my old and new car transactions. I have greatest recommendacions for Alex Witmon and Lexus dealer. More