Lexus of Pembroke Pines

Excellent experience Michele did an outstanding job and made the entire car buying process very easy. It was without a doubt the most enjoyable car buying experience I eve Michele did an outstanding job and made the entire car buying process very easy. It was without a doubt the most enjoyable car buying experience I ever had. Thank you! More

Michele Alter Lexus of Pembroke Pines This is the 4th lexus I purchased all have been with Michele Alter. She manages to make the experience non stressful and quick. Michele manages to ma This is the 4th lexus I purchased all have been with Michele Alter. She manages to make the experience non stressful and quick. Michele manages to make the car buy experience pain free with her knowledge & professionalism. Would highly recommend her and Lexus. More

Because 10 stars isn’t an option! I’ve purchased my last 3 cars from Michele Alter & two have them i no longer lived in south Florida. My current Lexus, i completely left in her hands. I’ve purchased my last 3 cars from Michele Alter & two have them i no longer lived in south Florida. My current Lexus, i completely left in her hands. That is how much i trust her! I’ve referred several friends & have all been blown away by her exceptional customer service. Just imagine saying “I’m looking for XYZ” & her finding it for you, with 10k less miles than you expected! There’s nothing else to say except my family will never buy fro anyone else!! More

5 Star Service I leased 2 vehicles from Michelle Alter at LEXUS of PEMBROKE Pines . And after over 30 years of purchasing/leasing vehicles I have to say that she ma I leased 2 vehicles from Michelle Alter at LEXUS of PEMBROKE Pines . And after over 30 years of purchasing/leasing vehicles I have to say that she made the whole experience as simple and and enjoyable as I could have possibly imagined. I would highly recommend Michelle and PEMBROKE Pines LEXUS to anyone and everyone. She is a true professional and made us feel like family. More

Great dealership with a great staff. I got my first Lexus from this dealership and my experience was great. From ordering the vehicle to picking it up and follow up services. I got my first Lexus from this dealership and my experience was great. From ordering the vehicle to picking it up and follow up services. More

The Best Car Salesperson ever-Michele Alter I have been doing business with Michele Alter for many years, I have bought and leased cars with her. I have also always recommended her because of he I have been doing business with Michele Alter for many years, I have bought and leased cars with her. I have also always recommended her because of her excellent service. She is trustworthy and caring and makes the “car” experience pleasant. Her knowledge and expertise is top notch. She is the very BEST ! More

Excellent sales and service I contacted Michele Alter when I was in the market for a new car. She had previously helped me with the purchase of a Toyota years ago. I explain I contacted Michele Alter when I was in the market for a new car. She had previously helped me with the purchase of a Toyota years ago. I explained what I wanted and she was able to find the vehicle I wanted in the color I wanted with the equipment. She is the best! More

Service Great service, top customer service. A new car was given to me as loaner. Service was fast. Great job. Keep up the good work. I will be back soon Great service, top customer service. A new car was given to me as loaner. Service was fast. Great job. Keep up the good work. I will be back soon More

Check your vehicle before leaving the service department I got my Lexus here 7 months ago and the sales guy who sold me the car is awesome and very nice and the finance department who handled my paper work a I got my Lexus here 7 months ago and the sales guy who sold me the car is awesome and very nice and the finance department who handled my paper work as well was very nice and sweet they have some amazing people there. They were very kind and respectful. I would recommend people to this Lexus dealership to get a car only but not to get their car service. The only problem I have is with the service department. A service advisor was covering for someone I always go to when I first got my car there and he provided poor customer service he didn’t acknowledge what my concerns were and acted like I didn’t know what I was talking about. When they returned my car to me after it was serviced it had scratches on it. Some guy said he was going to review the tape and snatched the paper out of hand I knew right then in there I needed to speak with a supervisor. The guy stated when he reviewed the tape he didn’t see any scratches on my vehicle but also stated the camera wasn’t clear and that for all he knows I could have brought the car there with scratches on it. I was appalled by his statement. My car is practically still brand new smh it’s not even a year yet. He was very rude and I would not want him touching my car ever again. I work too hard to finally get a car I always wanted to get scratches on it like I was given this car for free for anyone to be so careless. The supervisor came out and he was very nice and spoke with me to get my car fixed for the previous complaint I had and also to get those scratches buffed out. Unfortunately it took up most of my day and I had places to be and to see the scratches were still there. It looked like they tried to buff it out some came off and some didn’t. I am so disappointed I kinda wish I never got my car serviced at that dealership. I spoke with the supervisor again he was suppose to get back with me but haven’t yet. This is not a good look for this dealership at all. That’s the reason for the 3 stars other than that the dealership is a great place to get a Lexus. More

Great experience! Michele Alter made our car leasing experience so easy! The entire process was seamless because of her! She was wonderful to work with and I highly rec Michele Alter made our car leasing experience so easy! The entire process was seamless because of her! She was wonderful to work with and I highly recommend her! Since then, Isidro in the Service department has gone out of his way to be so nice and helpful. More