Lexus of Pembroke Pines

Less than a satisfied customer Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was c Considering this experience with my 2019 lease i think i will return to buying a car. I wasn't completely satisfied with this lease agreement. I was contacted by the Lexus Finaincial Services inquiring what my plans were with my next lease/purchase from Lexus Pembroke Pines. The representative "Geroge" was very professional and determined to honor my request with my next lease and went the extra mile to contact the sales department of Lexus Pembroke Pines to convey my expectations. To my dismay i lett there feeling overwhelmed, confused with my transaction.I knew there would be an increase from my 2016 lease to a new 2019 lease but because several of excellent custormer geared lease programs were no longer available my once all inclusive was now al le carte. Thus increasing my monthly payment drastically and limited the selection from the fleet of cars to choose. I was told i had reach the level of " Loyalty Customer" humm sillly me think now i have some real negotiations power. But this only proveded a slight discount from the bottom line price but because the old "customer geared" programs were no longer available i basically paid what what wasto be expected if i was just a new lease customer. I'm baffled as to why my salesman and the finance office thought i has previously put down $2000 when it was only $600 and me thinking being a Loyalty Customer there would be no morney down required or the most $600 as previously paid. I also wanted to keep the leasing term to 27 months but becuase i didn't put the $2000 down i'm now stuck with a 42/44 month lease (mind you this is after a creit report pull) I'm sure was a score of 800 if not more I felt as though i was handled like the nostalgic used car salesman. Prior to this experence i hightly recommeded to my friends, colleague and family that leasing is the way to go, but this one left a sour taste in my mouth so i think it's probably best to go back to buying and close this chapter. More

Excellent Mohammed was very atttentive from the beginning, he always responded my request fairly and worked hard to get me the deal i wanted. Thank you very muc Mohammed was very atttentive from the beginning, he always responded my request fairly and worked hard to get me the deal i wanted. Thank you very much again More

Great Sales Consultant Our Sales Consultant is excellent. He spent the time necessary to sell us the car we desired when we walked through the door. He continues to provide Our Sales Consultant is excellent. He spent the time necessary to sell us the car we desired when we walked through the door. He continues to provide us with A1 service. More

Great service I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. She really made it a great experience and took the time to educate me on little things I didn't know. She really made it a great experience and strongly recommend her. Thank you for your great service!!! More

Mohammed was very polite and extremely helpful. He made sure to get exactly what we were looking for with no complications. I would recommend Mr. Yousuff to everyone! He made sure to get exactly what we were looking for with no complications. I would recommend Mr. Yousuff to everyone! More

Flat tire Overall a positive experience both the people were extremely friendly resourceful and efficient.... I had a nail in my tire which was done with utmost Overall a positive experience both the people were extremely friendly resourceful and efficient.... I had a nail in my tire which was done with utmost efficiency and quickness More

Excellent Andre my service writer did a amazing job everything went excellent the service to the car was excellent and they washed the car great job inside and Andre my service writer did a amazing job everything went excellent the service to the car was excellent and they washed the car great job inside and out More

Excellent, attentive, patient Dairon and Jorge were extremely courteous and knowledgeable. They made our buying experience effortless and enjoyable. I highly recommend their opera Dairon and Jorge were extremely courteous and knowledgeable. They made our buying experience effortless and enjoyable. I highly recommend their operation to future clients.4 More

Lexus service is back on track Had been going to lexus of Pembroke Pines since I bought my Lexus Sc 430 2006. I only bring it there to be serviced and for regular maintenance. Had Had been going to lexus of Pembroke Pines since I bought my Lexus Sc 430 2006. I only bring it there to be serviced and for regular maintenance. Had one bad experience when A part was to be changed and they put back same old worn part which caused my car to stall in a middle of a highway. I had to wait on a hot summer day for 3 hours for a tow truck to bring it back to Lexus . This is when we found out the part was not changed because they ask me to purchase same part again. Was so upset, they lost my trust, do I believe anything they say now. Spoke to the manager and he made it right. I start going back again and so far so good. I like they still give me a loaner when I bring my car to be serviced or maintained. More

Excellent experience The entire team was attentive and made my experience very pleasant. The found the right vehicle for me and the features fit my needs. I would highly r The entire team was attentive and made my experience very pleasant. The found the right vehicle for me and the features fit my needs. I would highly recommend this team and the dealership. More