Lexus of Pembroke Pines

Time spent exactly as promised Was told what services needed to be done & how long it would take. The timing was exactly as promised. Thank you Mellissa. Exit system & check out per Was told what services needed to be done & how long it would take. The timing was exactly as promised. Thank you Mellissa. Exit system & check out perfect More

Very good experience in purchasing car Castilio was a good sales rep and worked hard to Get a good deal. Very courteous and friendly. Even he came to my place to bring car and take Awa Castilio was a good sales rep and worked hard to Get a good deal. Very courteous and friendly. Even he came to my place to bring car and take Away old car More

EXCELLENT EXPERIENCE! Bringing a vehicle in for service is never a sought-after experience, but Lexus of Pembroke Pines makes it as close to pleasurable as possible. My p Bringing a vehicle in for service is never a sought-after experience, but Lexus of Pembroke Pines makes it as close to pleasurable as possible. My pleasant experience began with service adviser ISIDRO GARCIA - as it has on 2 previous occasions. After a pleasant greeting, he had my RX 350 in line for service after only a few minutes. He patiently listened to, and addressed, all of my concerns in a courteous & professional way - as he has done on all prior visits. He checked in with me during my visit to give me "progress reports' on my vehicle's status, and even arranged to let me know when the vehicle was washed and ready for pick up. Your dealership is fortunate to have a caring and dedicated representative like ISIDRO GARCIA. He is an asset to your organization. My only complaint is that you have fresh coffee machines all over the dealership. That's great - except for customers like myself who don't dink coffee! Sure, you have water fountains, but that's not the same thing as offering courtesy refreshments such as soft drinks to non-coffee-drinking customers, How about a complimentary COKE? After all, you're LEXUS. Shouldn't you care about everyone? More

Friendly staff and nice environment good food and everyone trying to hep very soon I have to lease vehicle I hope it will work out and nice environment good food and everyone trying to hep very soon I have to lease vehicle I hope it will work out More

Beware of false promises Would not stand behind the customer when having a problem with a newly leased vehicle. Not people you want to be involved with It’s our problem no Would not stand behind the customer when having a problem with a newly leased vehicle. Not people you want to be involved with It’s our problem now we were told More

Excellent service This is my my 3rd time repairing my car here, the service is excellent but now after the remodel of the collision place the service is much much bette This is my my 3rd time repairing my car here, the service is excellent but now after the remodel of the collision place the service is much much better, I will highly recommend this department More

Recent 20000 mile service visit My recent service was performed on time and very professionally. Our service adviser Andre is top notch and a pleasure to work with on every visit. My recent service was performed on time and very professionally. Our service adviser Andre is top notch and a pleasure to work with on every visit. More

Always Great Customer Service I travel very far by passing other Lexus Dealerships just to receive Lexus at Pembroke Pines outstanding customer service! And although, I have been a I travel very far by passing other Lexus Dealerships just to receive Lexus at Pembroke Pines outstanding customer service! And although, I have been a loyal Lexus at Pembroke Pines customer for 10 years; each service rep, I’ve been assigned have been the best ever! Right now, my service rep is Scott, and he’s always top notch in his professionalism and accommodations for obtaining a loaner during my scheduled services. More

Pleasant & seamless experience I had an appointment with Lisa Lopez in the collision center. She was kind and a joy. She was very accommodating when I had to pick up my vehicle by 6 I had an appointment with Lisa Lopez in the collision center. She was kind and a joy. She was very accommodating when I had to pick up my vehicle by 6, coming from a long distance she was more than willing to wait on my arrival. More

10,000 mile service It was so easy to make an appt. online. The wait time was about an hour & my car was very clean when I got it back. Everyone was very nice & helpful. It was so easy to make an appt. online. The wait time was about an hour & my car was very clean when I got it back. Everyone was very nice & helpful. More