Lexus of Pembroke Pines

Questionable Fees and Taxes Me and my wife purchase a vehicle from this dealership about 2-3 months ago, on the bill of sale they charged us every fee in the world plus $80.00 fo Me and my wife purchase a vehicle from this dealership about 2-3 months ago, on the bill of sale they charged us every fee in the world plus $80.00 for a two year registration renewal, two months later we receive the mailed request for registration renewal from DMV for the old vehicle we had traded in, it was then that we realized Lexus of Pembroke Pines has not gotten around to register our new vehicle. After many attempts trying to get a hold of their title department we finally received a call back, asking for more money for the registration, and claiming that they were not going to register the vehicle until we pay more. When I educated them about the State Law requiring for the vehicle to be register within 30 days they finally when ahead and register the vehicle .This dealership has been holding my registration for hostage for the past 2 months now, demanding even more money. I have called their general manager Rey Blanco several times and he never answer his phone or return our voicemails. Estefani from the registration and cashier department is very rude and insulting. This is no way to treat a customer. More

Sales and financial staff were very knowledgeable and the whole process was very fast and smooth. Additionally the sales worked hard to find a vehicle with the desired options and color. Very satisfied wit whole process was very fast and smooth. Additionally the sales worked hard to find a vehicle with the desired options and color. Very satisfied with the whole experience. More

More than 60 days and dealer have not registered my vehicle Beyond upset with this dealer. Purchased a Lexus on October and when my registration expired on December, they had yet not registered my vehicle over Beyond upset with this dealer. Purchased a Lexus on October and when my registration expired on December, they had yet not registered my vehicle over 60 days later. Now is January and they just registered the vehicle (Meaning I been exposed to be able to get a ticket for driving with an expired registration) Now after i contacted them many times Stephanie from the registration office states I owe $78 for registration, although they charged it on the contract. I been trying to get a hold of Ray Blanco and Oliver Alvarado to see why is there extra money being charged for the past week and no one even returns my calls....I am beyond upset and still don't have my registration..... Update 01/17/2020: Was finally contacted by Ray Blanco, possibly after the review surfaced, and was offered to have my registration be sent overnight. Atleast they didn't ignore my review, just sad that it took for this to happen in order for them to do what they had to do. More

Samir helped me with my new NX. Even came in on New Year’s Day to finish the deal and then drove my car to my office so I wouldn’t have to go back to the dealer ship! Answered all my Calls and texts Year’s Day to finish the deal and then drove my car to my office so I wouldn’t have to go back to the dealer ship! Answered all my Calls and texts even at 10pm More

Got run around on oil change told had to pay @ 5k or use 10k service. Synthetic oil doesn't require change @ 5k. Won't use consultant again 10k service. Synthetic oil doesn't require change @ 5k. Won't use consultant again More

My service advisor Jeremy was very helpful and courteous, however this African American gentleman who I spoke too was rude and dishonest... He was the last person I saw the last few times I took my car in fo however this African American gentleman who I spoke too was rude and dishonest... He was the last person I saw the last few times I took my car in for service.. He never told me that I needed new tires or front and back break in my car. In fact Jeremy pointed that out to me when I spiked to him Mr. Rust has no regards for More

Thank you so much for the service excellent service thank you mr Palacios for your attention and more importantly being so prompt service This is service you can count on you mr Palacios for your attention and more importantly being so prompt service This is service you can count on More

Service by dealer and especially my consultant Jose was excellent! He was attentive and j formative. He explained the process and made sure I was kept fully informed. excellent! He was attentive and j formative. He explained the process and made sure I was kept fully informed. More

I love this place! Excellent service with a very friendly and helpful staff. I was highly satisfied. It was my first time getting service from Pembroke Pines Lexus and this will be coming here from now on. Y and helpful staff. I was highly satisfied. It was my first time getting service from Pembroke Pines Lexus and this will be coming here from now on. You guys keep up the great work. More

Pembroke Pines Lexus is the BEST! I was hesitant to shop for my car without my husband, but Freddie took good care of me! Love my Lexus RX350!! Thanks, Freddie! for my car without my husband, but Freddie took good care of me! Love my Lexus RX350!! Thanks, Freddie! More