Lexus of Pembroke Pines

Two Time Winner This is the second lease I have taken at Lexus of Pembroke Pines. Each time was low key, no pressure, good conversation with the sales rep Andres Maj This is the second lease I have taken at Lexus of Pembroke Pines. Each time was low key, no pressure, good conversation with the sales rep Andres Majerovicz. He was knowledgable and accommodating. He was considerate of our time. Thanks too to the Sales Director Rohan Alexander who smoothed over the scheduling mishap of one of the employees and provided a really good price for our NX300h.. Drove it home the same day! It was nice to return to this dealership three years later and still find the same level of service and pricing as I first experienced with Gaetano Costantino (who also trained Andres.). See either one. More

Unnecessary repair Had car in for routine oil change and got call form dealer stating brake pad needed replacement right away. For only $600.00!!! And brake fluid was v Had car in for routine oil change and got call form dealer stating brake pad needed replacement right away. For only $600.00!!! And brake fluid was very dirty. ... “but that might be able to wait” only 25k miles on car. Took it to two different repair shops an both said brakes were fine and did not need any work. A letter to Corporate who passed it off to dealer saying they were independent. Still no apology from Manager. Service manager said he “would work with us when we needed brakes”?? WOW! More

What a terrible experience. It all started out with a good meeting with Alan and Sal, but once I asked them to search for a vehicle with the 3 features I wanted, they didn’t seem to care and started to i good meeting with Alan and Sal, but once I asked them to search for a vehicle with the 3 features I wanted, they didn’t seem to care and started to ignore me. The last I heard from them was to just order the vehicle and wait 3 months. They really didn’t want to be involved in searching another dealership for one of the vehicles I wanted. At one point I asked their internet salesperson which vehicle was in their TV ads, and he responds with, “I don’t know, I don’t watch TV”. The support from their sales team could not have been worse. After the continued struggle, I emailed Andre, the General Sales Manager, that sends you an email video indicating if you have any issues to contact him. After a couple of emails to him, you think he would reply or call me back? Nothing. Needless to say, after a couple of weeks I stopped speaking to the sales staff here, it was just too frustrating! More

Mario Padron and Jorge Leon are the best, very professionals, great Customer Services, I will definitely do more business with Lexus because of these two Guys, they are great and of course Lexus C professionals, great Customer Services, I will definitely do more business with Lexus because of these two Guys, they are great and of course Lexus Cars are unique More

Appointment easy to get. Remaining email. Easy car drop off and pick up. Loaner provided as long as I need to. Plus updated messages through text off and pick up. Loaner provided as long as I need to. Plus updated messages through text More

Excellent service very professional.Very organized and Excellent service very professional. Very organized and Gustavo is very professional always helping you I will highly recommend Lexus of Pembroke Excellent service very professional. Very organized and Gustavo is very professional always helping you I will highly recommend Lexus of Pembroke Pines. Service is excellent and fast More

Mario Padron es un empleado excelente!! Tiene mucha paciencia y servicio al cliente spectacular. Salgo muy contenta con mi carro, gracias a él y a Jorge Leon. paciencia y servicio al cliente spectacular. Salgo muy contenta con mi carro, gracias a él y a Jorge Leon. More

El mejor vendedor, honesto y responsable. Se encarga de todos lo detalles de la venta y informar al vendedor de la información del vehículo. La mejor opción del dealer! todos lo detalles de la venta y informar al vendedor de la información del vehículo. La mejor opción del dealer! More

Service advisor Jose Amaro has been my service advisor for some time now and I can’t ask for a more professional and courteous individual. He is knowledgeable and always helpful. for some time now and I can’t ask for a more professional and courteous individual. He is knowledgeable and always helpful. More

Mario made buying a car a complete pleasure and delight! He was helpful, informative, and made sure I left happy with the car I wanted. He was helpful, informative, and made sure I left happy with the car I wanted. More