Lexus of Pembroke Pines

I made an initial inquiry about a 2013 pre-owned Lexus and received a response from Michele Alter. I thanked her and then received daily e-mails from persons of differing titles at the dealership. I tol and received a response from Michele Alter. I thanked her and then received daily e-mails from persons of differing titles at the dealership. I told her we were too far apart on price and chose not to waste her time with further communication. She encouraged me to "make an offer," which I did, and it took her two days to respond with a rejection. Time went on, me still receiveing regular e-mails, so I decided to increase my offer. This time I inteded to use the $500 coupon offered on their website, and she confirmed that I could. Then I asked her about the "Lexus Certification" that was displayed and described on their website, "Cars.com," and "Autotrader," which has a value above $1,000. She denied it was certified, despite the evidence. I made my second improved offer, and again she rejected it with no counteroffer, but she encouraged me to improve my offer. I improved my third offer to within 5% of the total price including the $699 processng fee. Again, she rejected it stating that if I offered full asking price plus the $699 processing fee, she would present it to the sales manager for his decision- no certainty. Could one describe Michelle's conduct as: deceptive, disingenuous, dishonest, deceitful, misleading? Had she been forthright and honest from the first communication, stated the price nor the $699 processsing fee were negotable, it would have been the honorable manner to conduct business. At that point, I was finished with this type of conduct, left a courtesy VM for the general manger, but never receved a response. Several days later I received a message from the consumer relations department; I responded, but did not receve a response from them. Without honesty, there is no trust, without trust, there is no deal. LAST WORD, I bought the same model 2013 Lexus with a $2,430 higher MSRP for $672 less cash; my total savings $3,102. I won. More

Great service as always! Everyone is attentive and helpful. They do great work here. I tell all my friends to go here for their next purchase. helpful. They do great work here. I tell all my friends to go here for their next purchase. More

This was by far one of the best car buying experiences that I have had. I received a more than fair price, excellent service, and a great vehicle. Both our salesman, Alex Whitmon, and the finance manager, that I have had. I received a more than fair price, excellent service, and a great vehicle. Both our salesman, Alex Whitmon, and the finance manager, Duane Massa, were fantastic. Both exhibited professionalism and were very knowledgeable in their respected areas. More

I received excellent customer service and great price. My salesperson was Yucel Genc who did an outstanding job in making this deal happen. I would certainly recommend Lexus of Pembroke Pines to friends/fa salesperson was Yucel Genc who did an outstanding job in making this deal happen. I would certainly recommend Lexus of Pembroke Pines to friends/family. More

My experience has been great over the years.I have bought several cars and referred several customers.Everyone has been very satisfied.My overall experience has been quite satisfying.No pressure is placed on several cars and referred several customers.Everyone has been very satisfied.My overall experience has been quite satisfying.No pressure is placed on you.The sales staff is very informative and the overall atmosphere is comfortable. More

This is by far the best car shopping experince I've had. Everyone was professional, answered all my questions, so I can honestly say that I am very happy with my purchase. I would definitly recommend Lexus Everyone was professional, answered all my questions, so I can honestly say that I am very happy with my purchase. I would definitly recommend Lexus of Pembroke Pines not only for the great service but for really taking the time to answer all my questions and help me make the best decision for my needs. Thank you! More

I was not satisfied with the sales services. I found that they were very unwilling to earn my business and negotiate price on a vehicle that was used while the same one brand new cost less. they were very unwilling to earn my business and negotiate price on a vehicle that was used while the same one brand new cost less. More

Our salesman, Pedro Oslan was very professional in his sales presentation. Unlike most salesmen, Pedro actually went thru all the manuals that come with the car; he was al very thorough in explaining all sales presentation. Unlike most salesmen, Pedro actually went thru all the manuals that come with the car; he was al very thorough in explaining all the features of our new car. His mananger was also very helpful in helping us to be able to purchase our new lexus. I highly reccomend this dealership. More

I have purchased 2013 LX570 in March and I still did not received my permanent plate and registration. It's usually takes 4 weeks but now almost a month and half. Sales person were very friendly and respond received my permanent plate and registration. It's usually takes 4 weeks but now almost a month and half. Sales person were very friendly and respond all my emails. I am here not to complain about salesperson, I just want the management office needs to improve their service. More