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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,237 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,238 reviews

May 09, 2020

Excellent . It was a nice experience to buy a car from that dealer. They answered all my questions. They were very professional, courteous and friendly. They even assisted me to update my car insurance be More

by Lilibet
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2020 -

Lexus of Pembroke Pines responded

Lilibet, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 08, 2020

I like the loaner program while the vehicle is in repair. John was the person in car services who helped me. He was very nice, helpful and honest. My car is now running very smoothly. More

by ALAL_CACERES
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in car service
May 10, 2020 -

Lexus of Pembroke Pines responded

Alal, Thanks for sharing your thoughts about your experience working with John with Lexus of Pembroke Pines. We appreciate your business and hope to see you again soon!

May 07, 2020

A returning customer thanks to the attention received with a friendly and great customer assistance provided by John Stiegle from the Service Dept. at Lexus of Pines. Thank you John for all your patien More

by MARIACUETARA
Recommend Dealer
Yes
Employees Worked With
John Stiegle, Service Dept.
May 07, 2020 -

Lexus of Pembroke Pines responded

Hi MARIACUETARA, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with John and with the team at Lexus Of Pembroke Pines.

May 07, 2020

Worst experience I have had in all of my years owning a Lexus and coming to Lexus of Pembroke Pines for service. If this was my first visit here, it would’ve definitely been my last! More

by ALIAHDOUGLAS
Recommend Dealer
No
Employees Worked With
Sebastian
May 24, 2020 -

Lexus of Pembroke Pines responded

We're sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us directly at your earliest convenience.

May 07, 2020

I purchased my vehicle and had a great experience. Amazing customer service. The process was fast and easy. Also, when comparing price over quality they have the best prices. More

by Amorcito20
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
May 08, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

May 06, 2020

Stopped by the Lexus of Pembroke Pines for a service check-up. John Steigele, the service manager., greeted me and very professionally handled all my LS needs. Would definitely visit again! More

by Lou Perdomo
Recommend Dealer
Yes
Employees Worked With
John Steigele
May 06, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your very kind review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

May 06, 2020

Not doing enough for Covid 19 They promote that the dealership is being cleaned regularly but many of the employees are either not wearing their masks or they are hanging below the More

by SHARONFLOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
May 23, 2020 -

Lexus of Pembroke Pines responded

Hi Sharon, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

May 06, 2020

Exceeded my expectations I was very pleased with my experience at the service department. They were very fast and efficient. I was happy that I didn’t have to spend a long ti More

by snstephan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
May 07, 2020 -

Lexus of Pembroke Pines responded

Hi Snstephan, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 05, 2020

Mohammed pulled off a great car in the middle of a pandemic while I was out of state. It was a seamless wonderful experience that he made easy. I got a great deal and a great sales person More

by Celebdesigner
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
May 05, 2020 -

Lexus of Pembroke Pines responded

Thank you! Here at Lexus Of Pembroke Pines, customer satisfaction is our #1 priority and we are glad to hear you enjoyed your experience working with Mohammed. We appreciate your review and hope you enjoy your new vehicle!

May 05, 2020

Amazing dealer and my sales advisor Tom is the best. He is patient and he listened to my concerns and requirements. He worked hard to get me the best deal! Definitely recommend him and this dealer! More

by JULIAC8697
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
May 06, 2020 -

Lexus of Pembroke Pines responded

Julia, Thank you for sharing your experience with us! We're happy to hear it went well working with Tom and hope you enjoy your new vehicle. We truly appreciate your feedback!

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