Lexus of Pembroke Pines

So far very good they work with me to get my new lexus. Very good. Cesar was very helpful and patient with me, and Rohan was good also helping me to get my new lexus. Thanks Very good. Cesar was very helpful and patient with me, and Rohan was good also helping me to get my new lexus. Thanks More

I have purchased my last five cars through this dealer. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. More

Liars, conmen, and scammers UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody h UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody has ever reached back out or tried to contact me back. What an unprofessional and deceitful group. Just reinforces that they are frauds. Bought a CPO 2017 Lexus ES350 from Lexus of Pembroke Pines in May 2019 on the premise that a ding on the trunk would be fixed by Lexus upon purchase. We wrote up a contract with the Preowned Sales Manager J, and it was signed by both parties witnessed by everyone in the office at the time; the contract stated that the damage on the trunk would be fixed correctly by Lexus upon purchasing the car. Simple. The car was subsequently sold to me with the previous tint glue and strips of tint still on the windows and the damage on the trunk (unprofessional). After taking the car home, itip was incredibly difficult to get in touch with anyone in their department to get the trunk fixed; it ended up taking a little over 2 months and finally they were able to schedule the work. I dropped my car off to Pembroke Pines Lexus and about a week later I got it back- the only problem was that they completely botched the repair –got some sort of glue on my shift knob that wouldn’t come off, put some kind of soft poxy on the ding which was a different color and soft, and the entire trunk had swirls and thicker/thinner areas across I, they did not even remove the symbols, just taped off! I called them- again very difficult to get back in touch with – come to find out they used some 3rd party mobile painter instead of sending it next door to their Lexus bodyshop/collision center attached to the building I bought my vehicle from. Finally, after days I was able to get in touch with the painter – who works out in Hialeah- about 1.5 hours from where I live – who told me he would come pick it up from me at work and fix the paint job/repair and apologized. They came and got my car from my work the next day- fixed and dropped it off a couple days later- got the car to find the same exact thing had happened again, but now there was a lip of paint around the perimeter of the entire trunk. Again went thru the same process, he came and got it – supposedly fixed it for the 3rd time – and now I have my eyesore car that I am stuck with – the trunk is a completely different color white – more like a acura ivory pearl white, and the rest of my car is Emminent White Pearl. I’ve tried contacting them to correct the paintjob for almost 1.5 years now. I’ve tried to contact almost every staff member I could find contact info for- its like they blacklisted me and washed their hands. I called Lexus Guest services and filed a case and even they were not able to do anything as the dealer has refused to get involved any further, and the president has refused to do anything more. I’ve gotten to the point that I’ve gotten it escalated to the Lexus Guest Serv Southeastern Director, and even he cannot do anything because the dealer is unreasonable. Lexus Guest Services is completely unable/unwilling to help because it is “beyond their scope”. So now I am stuck with a 3 toned color car that is less than 3 years old – it looks like it has been in an accident and it has not, and no one can help me. Dispicable people with no accountability, last time I will buy Lexus. More

Overall, our experience was smooth and fairly quick. Mike was prepared the moment we walked in the dealership which I appreciated. I would definitely recommend. was prepared the moment we walked in the dealership which I appreciated. I would definitely recommend. More

Marvens was great to work with! He was pleasant, knowledgeable, friendly and attentive. He made the experience very easy and convenient for me which I really appreciated. knowledgeable, friendly and attentive. He made the experience very easy and convenient for me which I really appreciated. More

great experience Great experience and service. Patrick was very informative and was able to support our financial needs. I would recommend this dealer to my family Great experience and service. Patrick was very informative and was able to support our financial needs. I would recommend this dealer to my family and friends. My son in law leased a car from this dealer also after our recommendation. More

Tommy was nothing but helpful, he was able to get the car I wanted with my chosen options in no time. That’s why we are repeat customers! I wanted with my chosen options in no time. That’s why we are repeat customers! More

I’m always in a hurry to get service done, Jeremy always delivers the service on time and if he thinks it will take long he sets me up on a loaner. Can alway count on him! delivers the service on time and if he thinks it will take long he sets me up on a loaner. Can alway count on him! More

Edgar was very nice to work with, he was very thoughtful, thorough and gave us excellent care. He was so patient as my husband and I reviewed and decided on our purchase. thorough and gave us excellent care. He was so patient as my husband and I reviewed and decided on our purchase. More

Yomar was attentive and very professional. Easy to work with. Delivered the car on time and stuck to his word. 5 stars!! JC was great as well! with. Delivered the car on time and stuck to his word. 5 stars!! JC was great as well! More