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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,249 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,249 reviews

June 11, 2020

Jeremy - Excellent Service Manager Jeremy is the best. He is extremely efficient and is always available for any questions I may have. He goes the "extra mile" to make sure I am happy w More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that Jeremy has earned your business and we look forward to your next visit to Lexus of Pembroke Pines!

June 10, 2020

Good knowledge, service. Cesar was very helpful. I was expecting a bit more luxury or classy experience. A greasy old ugly popcorn machine with reageton sound doesn't match the entrace to buy a 50k car. More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Lexus of Pembroke Pines responded

Carlos - We appreciate you trusting us with your business as well as sharing this feedback. We will take it into consideration moving forward. Thank you and safe driving! Maggie Marinova - Client Relations Manager - 954-443-2034

June 10, 2020

Not happy with condition of vehicle when delivered. Received a complimentary car detail but was told it would take 4 hours. Lexus Enform not handled properly, quoted financing was changed. Not sure exa More

by REDSRINGSIDE
Recommend Dealer
No
Employees Worked With
Patrick Hew
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2020 -

Lexus of Pembroke Pines responded

My name is Maggie Marinova, the Client Relations Manager at Lexus of Pembroke Pines. I’m very sorry to hear about this issue and apologize that we did not meet your expectations. If you could please give me a call at 954.945.9239, I would like to see if I can offer my assistance with scheduling the detail and also resolving the Lexus Enform issue. I look forward to hearing from you soon!

June 10, 2020

Very fast and efficient. I enjoyed the buying process. Everything was all set up and organized. Hassle free and the process was transparent. Highly recommend it. More

by HGUPTA.LAW
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Providing friendly and efficient service is always the goal here at Lexus of Pembroke Pines, and we are proud that we made it happen for you. We hope to see you again sometime!

June 10, 2020

Hands on approach and great experience Darren was fantastic when we were ready to lease a new car during this pandemic. Everything was done virtually, he delivered the car and took my old l More

by shara.scottland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing the exceptional experience you had with Darren. At Lexus of Pembroke Pines, it is our goal to provide every guest with five-star service and we are so glad to know that came true for you. We wish you safe travels in your new ride and look forward to taking care of you next time!

June 10, 2020

Excellent. Richard is an incredible and fantastic salesperson. I have been doing business with him for over 15 years. He’s An asset to ur company. More

by DR.MALONSO
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Cox
Jun 11, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus Of Pembroke Pines! Congrats on your new purchase, and let us know if we can be of any more assistance!

Jun 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! It is our goal to provide every customer with an enjoyable experience and I am pleased to hear that Richard has been consistently taking care of you for so many years. We look forward to working with you next time!

June 09, 2020

Mohammed was great to work with and our new NX 300 is very nice. I would not hesitate to send my friends to Mohammed if they are interested in a new Lexus. More

by bjg1355
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Jun 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. Our team strives to help customers into the perfect vehicle and it's great to hear that Mohammed found you a Lexus NX 300. We wish you safe travels and hope that we get the opportunity to work with you in the future.

June 09, 2020

Great personalized service- attention to detail and care. My loaner car is clean and comparable. Isidro is thorough and cares about his customers. Thank you. More

by tabatchn
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jun 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad Isidro provided the attentive and caring service we strive for at Lexus of Pembroke Pines. We look forward to your next visit!

June 09, 2020

Everyone we dealt with was very informative and professional. Kazi was a superstar and assisted my fiance and I the entire way. This was my first experience leasing a car and feel that I made the More

by abesteiro396
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your first leasing experience! We are so happy to hear that Kazi could guide you and your fiance through the process. We hope your new vehicle is treating you well!

June 09, 2020

With all the scare about the virus, I was very glad that Lexus offered the pick up service. He cane out as scheduled ... even nice enough to leave me a loaner. He returned the car after service a few ho More

by AMANN8888
Recommend Dealer
Yes
Employees Worked With
Edgar
Jun 09, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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