Lexus of Pembroke Pines

This is my second time at this dealer and they have the best customer service. I left with a happy face and the car that I wanted. Thank you 😊 best customer service. I left with a happy face and the car that I wanted. Thank you 😊 More

Service was great and staff friendly and helpful. It was my first time getting my car serviced and they made the process easy. Communication is certainly impeccable. my first time getting my car serviced and they made the process easy. Communication is certainly impeccable. More

My sales professional Mr. King was very accommodating and understanding not pushy one of the best experiences I’ve ever had when it comes to purchasing a new vehicle would recommend Lexus of Pembroke Pines t understanding not pushy one of the best experiences I’ve ever had when it comes to purchasing a new vehicle would recommend Lexus of Pembroke Pines to anyone in my family. More

Pleasant Have been pleased with sales and services. Jeremy is an asset to the service dept. Waiting area is clean and well maintained. Would appreciate if y Have been pleased with sales and services. Jeremy is an asset to the service dept. Waiting area is clean and well maintained. Would appreciate if you went back to free water. More

Radio should not be touched. Service personnel should not touch the radio.. My radio was blasting with a station i do not use., when my car was delivered, after the 5,000 check u Service personnel should not touch the radio.. My radio was blasting with a station i do not use., when my car was delivered, after the 5,000 check up. More

Alex and Reinaldo were very attentive and understood all my concerns. They did everything they could to help me with my purchase! Great team to work with, you won’t regret working with them aside from the L my concerns. They did everything they could to help me with my purchase! Great team to work with, you won’t regret working with them aside from the Lexus having beautiful cars. More

Horrible Follow Up from Selling We purchased a used vehicle from Edgar; it was not the best experience. His lack of follow up to client was horrible. After purchasing the vehicle u We purchased a used vehicle from Edgar; it was not the best experience. His lack of follow up to client was horrible. After purchasing the vehicle upon arriving at our home (15 minutes later) we noticed that one of the tail lights had a crack in it. We immediately called Edgar, it took over a week and only due to my calls and texts for Edgar to schedule an appointment. We had be given two key fobs for the vehicle; noticing one of them was not working we text him the same evening that we called out the tail light. We told him we would replace the battery, but it did not work. We realized that the two key fobs were different. When we called Edgar, he told us "you can pay for a replacement" I will give you my key guys number. This was clearly a mistake on his or the dealership; and we insisted that he needed to speak with someone to make it right. This went on for over three months, Edgar promising to follow up then no resolution. He even stated in one of his texts that he promised, he was not giving us the run around. We finally went to the dealership in person, we asked to speak with the Dealership Manager who was not working so we spoke with Andre Armani, who resolved the issue immediately. He clearly did not inspect the vehicle / key fobs prior to us driving away. Edgar lacked follow up on the entire "after" experience, which is equally important as the selling experience. More

Well everytime that my car needs to be serviced, as soon as I arrived the employees are ready to seve me. Everybody is very polite. Rooms are very clean,and confortable. There is coffee ,clean bathrooms . as I arrived the employees are ready to seve me. Everybody is very polite. Rooms are very clean,and confortable. There is coffee ,clean bathrooms . Also ,I can do my nails free of charge.i will give them an A+!! More

I love my 2 sales guys,Mr.Moez Sachedina,love the set of people that I work with this time,1st time I left the sales man in the parking lot people that I work with this time,1st time I left the sales man in the parking lot More

Richard Monivis and John Steigle have amazing customer service skills. They are always polite, helpful and informative. They are the reason I always return to Lexus of Pembroke Pines. service skills. They are always polite, helpful and informative. They are the reason I always return to Lexus of Pembroke Pines. More