Lexus of Pembroke Pines

Maintenance I took my car for a regular maintenance and my windshield wiper fluid was low and they too car of it while I wait in the cafeteria. Overall it was a I took my car for a regular maintenance and my windshield wiper fluid was low and they too car of it while I wait in the cafeteria. Overall it was a good experiance. More

Courteous, efficient, clean, organized. Customer kept Courteous, efficient, clean, organized. Customer kept informed all the time. The appointment time was pretty much accurate. Corona virus social dist Courteous, efficient, clean, organized. Customer kept informed all the time. The appointment time was pretty much accurate. Corona virus social distancing and masks protocols were followed. More

Very detailed and great help and knew everything and anything we asked was honest which was even better and worked with us for our budget anything we asked was honest which was even better and worked with us for our budget More

Excellent service everyone is so friendly. I give five stars to this dealer. This is my third time coming back for a great an new Lexus. stars to this dealer. This is my third time coming back for a great an new Lexus. More

Absolutely wonderful customer service. Best in class knowledge and support. Would recommend to everyone. Art and Andreas made my experience seamless and fun! Thank You! knowledge and support. Would recommend to everyone. Art and Andreas made my experience seamless and fun! Thank You! More

BEWARE! When leasing a vehicle from this dealership, there will be an arbitration clause in your lease contract. This dealership does not honor that arbitration contract should an issue arise after the there will be an arbitration clause in your lease contract. This dealership does not honor that arbitration contract should an issue arise after the lease is up. I returned my vehicle in pristine condition. I was treated miserably by the sales agent because I was not leasing or purchasing a vehicle. He literally sped off, screeching the tires on the vehicle I had just turned in. Several months later I received a bill for mileage and wear and tear. I disputed the bill, and rather than going through the arbitration process as indicated on my contract, I received a charge off letter from the CFO and my account was referred to collections. More

Me siento segura, de traer mi carro al dealer, ya q así recibirá el adecuado mantenimiento,y sus partes originales. La atención de sus representantes es cordial, y afectuosa. recibirá el adecuado mantenimiento,y sus partes originales. La atención de sus representantes es cordial, y afectuosa. More

Deceptive Tactics, Zero Customer Service My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining two payments of the expiring lease on the Acura TL. (The Acura was turned in with 9000 miles remaining on the lease and it was showroom clean.) Imagine our surprise when two weeks ago, early June 2020, we received a letter in the mail from Acura demanding disposition fee of $375 was overdue. I immediately began reaching out to Lexus of Pembroke Pines to correct what I assume was an oversight on their part. I contacted the salesman who we worked with, Zee Hanif. Two days after leaving a voice mail he returned my message. I explained the situation and Zee replied that Lexus was only responsible for the payments and nothing else. He then went on to say that if the customer asks at the time, Lexus will usually pay that fee. I argued that is deceptive and underhanded and, besides, “I’m asking now.” He said he would check with his manager and get back to me. Crickets. Two more voice mails left, two more weeks passed, and nothing from Zee. I moved up the ladder to Luis Llorens, the sales manager. He, also, was very charming and concerned when we met at the dealership. Of course, we hadn’t signed on the dotted line yet. It took 3 calls and 1 test message to get Luis on the phone. When I began to explain my dissatisfaction over this fee they were refusing to pay, he abruptly cut me off to tell me he was aware of the situation but they weren’t paying the fee and never do. When I advised him that Zee told me otherwise, he brushed it off with, “I don’t know why he would say that but it’s wrong.” But he DID say it. Bottom line: Lexus of Pembroke Pines isn’t a dealership I would recommend. Forcing an overpriced option on the customers by claiming it was a factory installation, and lying about taking over the payments and fees on my trade in, they are the poster child for all things sleazy about car dealerships. My wife and I leased a vehicle from Lexus of Pembroke Pines in February, 2020. Included in the deal was the dealership agreeing to pay the remaining two payments of the expiring lease on the Acura TL. (The Acura was turned in with 9000 miles remaining on the lease and it was showroom clean.) Imagine our surprise when two weeks ago, early June 2020, we received a letter in the mail from Acura demanding disposition fee of $375 was overdue. I immediately began reaching out to Lexus of Pembroke Pines to correct what I assume was an oversight on their part. I contacted the salesman who we worked with, Zee Hanif. Two days after leaving a voice mail he returned my message. I explained the situation and Zee replied that Lexus was only responsible for the payments and nothing else. He then went on to say that if the customer asks at the time, Lexus will usually pay that fee. I argued that is deceptive and underhanded and, besides, “I’m asking now.” He said he would check with his manager and get back to me. Crickets. Two more voice mails left, two more weeks passed, and nothing from Zee. I moved up the ladder to Luis Llorens, the sales manager. He, also, was very charming and concerned when we met at the dealership. Of course, we hadn’t signed on the dotted line yet. It took 3 calls and 1 test message to get Luis on the phone. When I began to explain my dissatisfaction over this fee they were refusing to pay, he abruptly cut me off to tell me he was aware of the situation but they weren’t paying the fee and never do. When I advised him that Zee told me otherwise, he brushed it off with, “I don’t know why he would say that but it’s wrong.” But he DID say it. Bottom line: Lexus of Pembroke Pines isn’t a dealership I would recommend. Forcing an overpriced option on the customers by claiming it was a factory installation, and lying about taking over the payments and fees on my trade in, they are the poster child for all things sleazy about car dealerships. Word to the wise: be sure to require the dealership to agree in writing that they will cover the disposition fee and any additional charges that may be required to close out your existing lease. If they balk, you walk. More

After buying my first car in 2007, the treatment and flexibility that Lexus Of Pembroke Pines gave me, I had no doubt to return for each of the cars that I have bought more than a business, they treat m flexibility that Lexus Of Pembroke Pines gave me, I had no doubt to return for each of the cars that I have bought more than a business, they treat me like family. More

I really recommend Carlos (service advisor ) very nice person and helpful, I came for regular service and my experience was excellent from start to the end thanks again person and helpful, I came for regular service and my experience was excellent from start to the end thanks again More