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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,253 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,253 reviews

June 28, 2020

As always it’s a pleasure to do business with Lexus of Pembroke Pines, the service is always top notch & staff is AWSOME Than you More

by VallsH
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2020

Service department was fast and answered all cars in a timely manner. It was Sunday close to noon so as a walk-in, I appreciate the quality of service. More

by JAREDPASSY
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you, Jared! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

June 28, 2020

Very good and fast service very please with the overall service today I definitely will be coming back for all that my car will need More

by Martinem
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

June 28, 2020

This is my second experience with a purchase at Lexus in PP. Mike was my Salesperson both times. Great experience with him and great customer service. More

by cdeloris1973
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Mike and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 28, 2020

Very please with Jeremy Rivera service. His service and attention to details.M was excellent. I would like to keep him as my advisor. Thanks More

by Llopiz
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for Jeremy and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 28, 2020

excellent service under these conditions of the pandemic. John Steigele was very professional. The loaner department gave me a loaner so I could go home. I did the service on Saturday and the car was ready More

by ROMAN0165
Recommend Dealer
Yes
Employees Worked With
John Steigele
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you, Roman, for your business and this review. We're happy to hear John was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 28, 2020

Quick & timely updates on service made it real easy. We got the servicing done in less than an hour. Free car wash is always an added bonus! More

by SARANGMN
Recommend Dealer
Yes
Employees Worked With
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

June 28, 2020

Quick and smooth customer service. Explanations along the way, easy transition step by step. Awsome customer service from my salesman. Overall a very good operatio . More

by malacuv
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 28, 2020

John in the service department is awesome!! He’s the only person in that department that I will work with. I come to this location because of his trustworthiness. More

by Brandicebailey
Recommend Dealer
Yes
Employees Worked With
John - Service Department 5 stars
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Hi! Thanks for sharing your thoughts about your experience with John here at Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

June 27, 2020

Customer Service the worst! Not even close to living up to Lexus reputation and quality. Extremely disappointed with my experience with Lexus of Pembroke Pines. Customer is not t More

by KAOSMELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Marsala
2.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Pembroke Pines responded

Kaosmello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

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