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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,259 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,259 reviews

July 17, 2020

Friendly, courteous staff. Andre Rust is an awesome Advisor that my family and I’ve had the pleasure of working with over the years. Thanks More

by ITSBEYONDFAITH
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your kind review! We sincerely appreciate your continued business. We appreciate you choosing Lexus of Pembroke Pines and hope to see you back again next time!

July 17, 2020

They undid the child safety seat and did not put it back.that was the reason why I could not give a five star rating. More

by JMKONG151
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that we didn't earn your five-stars. We want to make sure that our guests are completely satisfied with their visits and I apologize for our mistake here. If you have any other concerns, please call me at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 16, 2020

Disappointed in my service guy Carlos, he stated that he would call when the car was ready. It took 2 calls and 2 text 2 days later to get my car. Dropped it off Monday at 1pm after my 4th attempt in reachi More

by Duval
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 17, 2020 -

Lexus of Pembroke Pines responded

Duval - I sincerely apologize for the lack of communication on our end. I will certainly share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 16, 2020

John is the reason I drive from Boca to Lexus of Pembroke Pines! He's been my guy for over 15 years and is trusted. More

by kdslady
Recommend Dealer
Yes
Employees Worked With
John Steigle
Jul 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It's wonderful to hear that John consistently provides you with outstanding service and always makes your drive from Boca worthwhile. We're proud to have you as a customer and we look forward to working with you next time.

July 16, 2020

Lexus of Pembroke Pines is a very clean well organized will run awesome establishment where they put the customers first and when you bring the car in for service it’s very quickly done get your car video More

by anagnosm123
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback and we appreciate you taking a moment to leave this review. Our team strives to offer top-notch service and it is great to hear that your visits to Lexus of Pembroke Pines always live up to that standard. See you next time!

July 16, 2020

I’m experience was absolutely wonderful. Mikhail took his time and patience with me the entire way and made the entire car buying process simple & easy. Thank yu again More

by Geneva justin
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Danilov, Jason Acosta
Jul 16, 2020 -

Lexus of Pembroke Pines responded

Geneva, thank you for the 5-star review! We are so glad you enjoyed working with Mikhail here at Lexus of Pembroke Pines. We will certainly let him know that you appreciate his help!

July 16, 2020

John is as friendly and easy to understand. John even check to make sure there is no recall on my vehicle that show care about my vehicle. Finished my service in timely manner. More

by GOLDENTWINS
Recommend Dealer
Yes
Employees Worked With
John. S
Jul 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help!

July 16, 2020

It is a pleasure to visit the services center , my counselor John is excellent.I recommend it whenever I can.I am happy with services More

by CVEN250
Recommend Dealer
Yes
Employees Worked With
Jhon
Jul 17, 2020 -

Lexus of Pembroke Pines responded

We love happy customers so this is wonderful to see! Thank you so much for being a loyal Lexus of Pembroke Pines customer. We are delighted that you can depend on John to keep you safe out on the road.

July 16, 2020

Professional Courtesy. Staff observed with Smiling faces, Respectful with excellent Verbal Communication. I was provide with a courtesy car. Jeremy at deliver explain all service was done. I requested the c More

by Wonderful
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Pembroke Pines responded

It always makes our day to see a review like this one! We're thrilled to hear that Jeremy and the rest of the service team made your fuel pump replacement so convenient, friendly, and transparent. Thank you for trusting Lexus of Pembroke Pines with your repair needs!

July 16, 2020

I received great service. The Covid issue was dealt with in a professional and safe manner. My issue was resolved expeditiously. The administrative and operational staff were friendly and polite. More

by CHUCK.JOANNE
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Pembroke Pines responded

Thanks for taking the time to share your five-star experience getting your car serviced at Lexus of Pembroke Pines! We're so glad to hear that our team was able to repair your vehicle quickly, all while making sure you felt safe and welcome. Thank you for trusting us with your service needs!

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