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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,764 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,764 reviews

June 10, 2025

Jeffery Hernandez Is a great advisor. The flow is well organized. I was satisfied with the service , the timing and the fact I was given a loaner while my car was being serviced. More

by martinhoz
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Jun 10, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeffery and the team at Lexus of Pembroke Pines provided you with a well-organized experience. It's great to know you were satisfied with our service and loaner car option!

June 10, 2025

Very happy with your service. You also recommended and removed the mat that I put in my car. You said it’s not safe where I put in there. Thank you to let me know. More

by KBOUNTHAM
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
André Rust (Advisor)
June 10, 2025

José amaro is an exceptional guy who always helps me with a top quality customer service More

by quedicelabiblia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José amaro
June 09, 2025

The process was not complicated. However the car delivered was not 100% in good shape. The leather seats had cracks and inside was not totally clean. There was also the strange odor More

by MALU5157
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Worst place I’ve ever been to! Horrible experience and emailed corporate office! They owe me $1000 for a $500 REFUNDABLE deposit that they charged on my card TWICE. Gus threatened More

by nfa247
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Employees Worked With
Luis- should find another line of work, he is not customer service oriented!
June 09, 2025

Good afternoon, my problem isn't with my service provider. However, I brought my car in for issues with not being able to communicate while using my cellphone. I was told that I needed an upgrade to More

by SHARONA1019
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

The entire experience was poor, from the salesperson deliberately hiding issues with the car to the dealership not honoring the details of the warranty that they sold. If I could return the car and get More

by A1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Morales, Jorge (Finance), Afraz (Service)
June 09, 2025

The reduce personnel on weekends makes routine oil change a 4hrs staying at the dealer waiting for the car. More

by ECHEVACASA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
John Amaro
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback. We apologize for the wait time during your visit to Lexus of Pembroke Pines and appreciate your patience. We're working on improving our weekend staffing to enhance customer experience in the future!

June 09, 2025

Although we did not end up purchasing a vehicle we greatly appreciated Kawain’s time and attention to our search for our next vehicle. We will definitely be back to make a deal another time. More

by TEETIME808
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines! We're glad to hear Kawain provided great service during your vehicle search. We look forward to welcoming you back when you're ready to make a deal!

June 09, 2025

Great Customer Service at Lexus of Pembroke Pines it’s been my experience over the years. More

by DRILOU1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Francisco Batista
Jun 10, 2025 -

Lexus of Pembroke Pines responded

We are so happy that our Lexus of Pembroke Pines team earned your 5 stars. Thanks for your business!

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