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Lexus of Palm Beach
West Palm Beach, FL
1,907 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,907 reviews
January 29, 2011
Long story short.. I bought a 60,000 ISc 350.. took it to get windows tinted and they scratched the window.. had to remove the window and they dented the door.. after that they ruined the floor plate.. to get windows tinted and they scratched the window.. had to remove the window and they dented the door.. after that they ruined the floor plate.. and then I have 3 scratches on it that look ike long straight precise lines.. on roof.. I cant take ti back cuz lord knows what will happed to it.. needless to say theSales Mgr Cliff. said it was "my fault. cuz i took it there.. the cant own up to it.. they refuse to do anything but fix what they ruin then ruin somehting else.. i would be VERY weary of taking any car there.. and i bought it there 2 weeks before.. less than 500 miles. great.. 3 scratches. a dent in the door the door taken apart, the tint removed and redone. and ITS MY FAULT???? all this happened while it was in the service there.. all in the first 2 weeks of ownership...Once they sell you the car they could care less about it. or YOU.I feel jipped.. ive cried. and ilost sleep.. ive yet to enjy this car due to dealers shenanigans... NEVER have I been treated so badly by a dealer.. More
by Buyers Remorse
Employees Worked With
Cliff...Sales Mgr.. sevice dept...?
December 13, 2010
Yesterday myy father purchased a CPO Lexus ES 350 yesterday from your dealership. He drove 230 miles from Tampa to purchase this car. Car was previously inspected by a friend on Tuesday who is knowle yesterday from your dealership. He drove 230 miles from Tampa to purchase this car. Car was previously inspected by a friend on Tuesday who is knowledgeable about cars. He brought a vibration problem and paint issues to the sales persons attention. We were told it was corrected. When he arrived to pick up car- paint problem on cover still evident- large ding in right rear door and needed detail. Sales rep said it was a used car- could not fix bumper cover as damage was in the paint and no one there on Saturday to fix the ding. He was nice enough to get the interior detailed. After driving 230 miles to get this car, he agreed to accept the cosmetic issues. On the way home last night- vibration in the rear returned. Fed up at this point.. Decided to excercise 3 day right to return.. only to be told by Sales Manager Rod Reese that mileage was over by 110 miles, so the Dealership will not take the car back. My father even offered to have the car trailered back to Dealership at his expense to avoid additional miles. We understand that by the letter of the law, the the dealership is in the right- but does not sound like the right thing to do. We had heard of Lexus reputation of Exceptional Service.. Not seeing it so far.. More
by wda
Employees Worked With
Ron Reese
November 28, 2010
Customer service when I wanted to buy a used car from them was absolutely horrendous. Promised call backs never came amongst other things. If it was this bad trying to buy a car from them I can't even them was absolutely horrendous. Promised call backs never came amongst other things. If it was this bad trying to buy a car from them I can't even fathom if I had actually bought one and then had a problem with it. I would not consider buying from this dealer regardless of the price. More
by pjray55
Employees Worked With
Jeff in Sales
September 01, 2010
These guys are as cocky as it gets; so full of themselves. They were rude, disrespectful and arrogant. Do NOT go to them. Even the sales manager didn't act on some of the outrageous comments t themselves. They were rude, disrespectful and arrogant. Do NOT go to them. Even the sales manager didn't act on some of the outrageous comments that were made to my wife and I. I would bring my story to a local paper, but I'm not going to waste my time on these jokers. Another customer LOST! More
by wehttam
Employees Worked With
2
December 23, 2009
I purchased a "certified" Lexus at Lexus of Palm Beach 12/08. Within the year I have had numerous problems that should have been taken care of during the inspection or certification. The radio got hot 12/08. Within the year I have had numerous problems that should have been taken care of during the inspection or certification. The radio got hot after 10 minutes of driving, the AC unit had to be replaced, wires were left exposed that set the indicator lights off whenever it felt like it and the new tires were subpar. I purchased a "certified" Lexus. The tires should be on a 1974 Deawoo. Another Lexus dealership that serviced my car, explained what they do for certified cars….and they did the minimum. Lexus of Palm Beach did below the minimum. I think they went to the ford dealership and borrowed there parts and tires and installed it on my car. No Joke! 12/09 More
by beeguud
Employees Worked With
Willis
July 28, 2008
Excellent service, walk around done on my car and everything was explained to me in detail prior to leaving service. Car was clean, service was fast, everyone in the store was friendly and helpful. everything was explained to me in detail prior to leaving service. Car was clean, service was fast, everyone in the store was friendly and helpful. WOuld definetly recommend them to my family and friends. More
by ryandawn
Employees Worked With
Bill Powers
May 14, 2008
This is my best experience buying a car ever. I went in This is my best experience buying a car ever. I went in to buy a Used Lexus and was treated as if I was buying one of their Top Dollar New models. T This is my best experience buying a car ever. I went in to buy a Used Lexus and was treated as if I was buying one of their Top Dollar New models. The salesman, Edwin Caban, took the time to answer any questions and gave me NO Pressure to purchase any vehicle. I drove the LS and the GS models and after serious thought, I bought a like new GS300 for a total price inside of my budget without any need for negotiation. I did all my research before hand and had my finances in order before I went car shopping. After checking 5 other dealerships and 2 private sellers, I was fed up with the BS and was so relieved when I reached Lexus of Palm Beach...Normally I will remove any advertising off my vehicle but I proudly wear the Lexus of Palm Beach License Plate Frame... More
by City Rider
Employees Worked With
Edwin Caban
