Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of North Miami - Service Center
North Miami, FL
703 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
703 Reviews of Lexus of North Miami - Service Center
Sort by
June 07, 2010
Enrique Garzaro was outstanding, in sales and in customer service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First of all, it is incredible that the dealership wouldn't have a black car. It took EIGHT hours for me to drive the car out of the lot. It looks like there were too many supervisors and not enought of them to help out. I even asked his supervisor when the car would be finally delivered, and all he did was go behind a glass panel, eat a bag of peanuts and chat with the other people there. He never came out. Besides spending my entire Saturday there, I am happy with the car itself. More
by Charles Junco
Employees Worked With
Enrique Garzaro, Enrique Garzaro
May 24, 2010
his used to be the best Lexus dealership, but a lot of the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new facility. They have a nice waiting area with a large tv, nice leather seats, a cafe, a spa (really!) etc. They also have a large courtesy car fleet so if you service your car here you will get Lexus. However the same is true for all the other Lexus dealerships. Here's the problem. The service advisors I used to work with were excellent. They new the cars well, they answered the phones, they replied to emails, they did great work, and they offered reasonable quotes for non-standard requests (anything beyond regular service). The new lot are your typical Miami employee - don't care about customers, very flaky, don't reply to emails. As an example I emailed the Service Director asking for a new service advisor and she never replied. Then I made an appointment for my 10k mile service with a service advisor who was supposed to be experienced and good. When I arrive, he is too busy and fobs me off to some young kid. Remember this is the first time he is meeting me, so I guess this is how he makes first impressions. Then when I ask them to change the indicator bulbs in addition to the service, they give me some outrageous quote (for something which I could do myself in 5 minutes based on the instructions in the owners manual). I also asked them to install some Lexus F-sport suspension upgrades and the service advisor said they would void my warranty. This is nonsense - it is a Lexus part, made by Lexus, for my car! I went to JM Lexus in Margate instead and they took care of it at a much lower price. They knew what they were doing, they didn't give me any bull about the warranty. BTW I changed the bulbs myself after the Lexus of North Miami visit and it took me (with no previous experience) 20 minutes whereas they had quoted 1.5 hours of labour. It's a shame. I really like Lexus of North Miami. They have a very nice facility, the sales guys are good, but the service department has gone from great to awful. I am taking my business back to JM Lexus of Margate. It's a longer drive but they have a stable workforce that you can count on. More
by P1
Employees Worked With
Harvey Gonzalez
February 09, 2010
New location looks fantastic...but service is bad! I went to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaic to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaican colorful cap) stepped in and increased the quote so I had to go with the service agent. I spent 5 hours of my life there! The level of customer service is nothing of luxury company. The Service agents make you feel as if you owe them money and they are doing you a favor. Busy faces with a lot of commotion and running back and forth, while many customers left unhappy. While waiting I got hungry and tried their inside cafe if you can call it cafe. Bad decision, French onion soup tastes nothing like soup. The only good thing, it was empty inside the dealership and I had a chance to relax in one of their massage sofas. More
by mrasia
Employees Worked With
Service manager with Jamaican cap
