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Lexus of North Miami - Service Center

North Miami, FL

4.3
345 Reviews

345 Reviews of Lexus of North Miami - Service Center

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September 20, 2024

Bobby always provide excellent service, always provide ongoing updated communication on the repairs. He is the best! More

by cqpaybills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Lexus of North Miami responded

Thank you for the fantastic feedback! We're delighted to hear that Bobby provided excellent service and kept you well-informed throughout your visit at Lexus of North Miami. We appreciate your support!

September 19, 2024

The Sales team is great! Thank you Nelson Paulino. Excellent service and attention to my financial needs. More

by dmora26.dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Lexus of North Miami responded

Thank you for recognizing Nelson and our sales team at Lexus of North Miami! We're glad to hear that the service met your financial needs. Enjoy your new ride!

September 19, 2024

I haf the best experience getting my car fixed. Eric was AMAZING, he lend me a car and help me in every step with my insurance company, he was really the best guidance and everything was solved smo More

by ANACAROLINASUCRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 19, 2024 -

Lexus of North Miami responded

Anacarolina, we're delighted to hear that Eric provided such exceptional service at Lexus of North Miami. Thank you for sharing your positive experience with us!

September 18, 2024

Excellent Customer Service! I have been coming to this dealership, and the service department since I bought the car in 2018. Jimmy the mechanic,( before he retired,) used to wo More

by ANATOM4039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cowan, and Eric Garcia
Sep 19, 2024 -

Lexus of North Miami responded

Thank you for your continued trust in Lexus of North Miami! We're glad to hear that our team has consistently provided excellent service. We'll keep striving to meet your expectations every visit!

September 18, 2024

Excellent Service and Sales Department. Luke in Sales and Benny in Service are excellent. It's always a good experience. More

by SICAZAREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke and Benny
Sep 19, 2024 -

Lexus of North Miami responded

Thank you for the kind words! We're delighted to hear that Luke and Benny provided excellent service at Lexus of North Miami. We look forward to your next visit!

September 17, 2024

Very attentive service, competent maintenance support. Highly recommend for future purchases and other car-related needs. More

by felippe.cademartori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Lexus of North Miami responded

Felippe, thank you for recommending Lexus of North Miami! We're glad to hear our team provided attentive service and competent support. We look forward to assisting with your future car needs!

September 16, 2024

Have been with Lexus of North Miami since I bought my car and am extremely satisfied with the employees as well as the service they have provided me with care. More

by GULMOORJANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Thank you for your loyalty and kind words! We're delighted to hear that our team at Lexus of North Miami has consistently provided excellent service. We look forward to continuing to serve you!

September 16, 2024

Excellent, best, fabulous, greatest, biggest, marvelous, amazing, spectacular, astonishing, astounding, incredible, wonderful, remarkable, awesome, exciting, phenomenal, extraordinary, stupendous, unbelieva More

by MARIELOUISSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Marie, thank you for the enthusiastic review! We're delighted to hear that your experience at Lexus of North Miami was so positive.

September 15, 2024

Poor customer service. I spent 4 hours just for a duplicate key and a diagnostic test for my NX250 trunk sensor. I was told they didn't have any loaners, so I had to wait t More

by CYNTHIA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald
Sep 16, 2024 -

Lexus of North Miami responded

Cynthia, we apologize for the long wait and lack of loaner car availability you encountered. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. Please reach out directly if there's anything we can do to further assist you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

September 15, 2024

I went to Lexus North Miami Beach yesterday to have my RX.350h serviced for 15,000. I also reported problems with the trunk door sensors because they often fail and it doesn't want to close, so they didn' More

by hmflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one healp me I don’t event meet theme
Sep 16, 2024 -

Lexus of North Miami responded

We apologize for the inconvenience you experienced with your trunk door sensors. It sounds like we didn't fully address the issue during your visit, and that's certainly not our intention. Please reach out to us directly so we can make this right and ensure everything is functioning properly for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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