Lexus of North Miami - Service Center

My service appointments have always been hassle-free and transparent. Shad has always been respectful and upfront about the work to be done on my vehicle and the wait times have not been excessive. Unfortu transparent. Shad has always been respectful and upfront about the work to be done on my vehicle and the wait times have not been excessive. Unfortunately, I had a different experience when I went in to inquire about getting out of my lease and into something with a lower monthly payment. I got the distinct impression that I was being humored and when it came time to talk real numbers, even felt slightly belittled ("Why would you think we would ever lease a vehicle for that price?"). Even if the number I threw out was completely absurd, a more appropriate and professional response would have been, "I'm sorry, but I don't think we can meet your needs right now." I realize that lease transfers and early exits are not the norm and do not make Lexus (or its salespeople) any money, but customers will not stay loyal if they are treated like nuisances. More

Sean set up my appointment at my convenience. My husband and I chose to wait. During the inspection it was determined that the tires on my 2006 RX450 needed replacement. Sean came and spoke to us in the lo and I chose to wait. During the inspection it was determined that the tires on my 2006 RX450 needed replacement. Sean came and spoke to us in the lounge area. He suggested that since it would take a few hours we should use a loaner car to get home. When I phoned at 3 PM to determine the progress Sean asked if I would like a Valet to deliver my car and pick up the loaner. I was very pleased with that arrangement. I made an appointment for some brake work to be done in three weeks. Sean said he will arrange for my car to be picked up at my home.I appreciate that service. I feel I have always been treated very well at Lexus. Carol B. Schectman More

I am in my second Lexus....this one a 2012 GX460....after having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to p having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to purchase my second Lexus....not only because of the integrity of the vehicle, but especially because of the amazing, professional service I have always received at Lexus of North Miami. From my first service advisor, Sean, to Chris, and now to Nabila, my vehicles have always received the highest level of service and I have always been welcomed with a smile and treated as a valued customer. Thank you Lexus of North Miami for a job well done. More

People are taking care of you as soon as you show up for service. One of the best place to have your car serviced. I'll come back. service. One of the best place to have your car serviced. I'll come back. More

I had a great experience at this dealership. I had to go in for a complete new air conditioning system on my 2001 model and was very happy with the service that I received. The employee that got me started in for a complete new air conditioning system on my 2001 model and was very happy with the service that I received. The employee that got me started with everything was super friendly and explained everything before I had to make a decision on my options. I had also failed to bring my license with me that day and needed a loaner and couldn't get one without it. They had already started working on my car so I was driven back all the way to my house in downtown Miami by a super nice concierge driver. I also got a great loaner when I got back with my license. They went above and beyond what I believe many dealerships would do and I would recommend them to anyone! More

Always efficient and organized with a relatively short wait time. Loaner vehicles create additional convenience (plus they are non smoking). Knowledgeable, courteous and friendly staff. Great massage c wait time. Loaner vehicles create additional convenience (plus they are non smoking). Knowledgeable, courteous and friendly staff. Great massage chairs and other amenities while you wait. More

My sales person Q. was very friendly and professional. My sales person Q. was very friendly and professional. The service for maintenance is perfect. Sean Ruben was really helpfull and took care of me My sales person Q. was very friendly and professional. The service for maintenance is perfect. Sean Ruben was really helpfull and took care of me very well. More

I have leased/purchased my car from Lexus of North Miami and have been there for sales and service numerous times. I actually look forward to my visits. Nabilla was my service writer recently and was great. and have been there for sales and service numerous times. I actually look forward to my visits. Nabilla was my service writer recently and was great. Richard Yecura helped me when I needed financial help. I will always recommend your dealership. Thank you, Janet S. Schrager More

Work was delivered in a timely matter and service was great. Service people were friendly. Work performed was under the extended warranty and there was little cost to us. great. Service people were friendly. Work performed was under the extended warranty and there was little cost to us. More

Overall, I always receive EXCELLENT service from Lexus of North Miami. The staff, service and shop are superior. I trust the work but my "faith" is getting old and because of her age requires a lot of TLC North Miami. The staff, service and shop are superior. I trust the work but my "faith" is getting old and because of her age requires a lot of TLC and money. More