Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of North Miami - Service Center
North Miami, FL
683 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
683 Reviews of Lexus of North Miami - Service Center
Sort by
October 30, 2017
Poor service My story, Routine service. Checked in at 7:38am 10/24. Informed service would take 11/2 hours. Received a loaner car. Processed by Jevel. Notified My story, Routine service. Checked in at 7:38am 10/24. Informed service would take 11/2 hours. Received a loaner car. Processed by Jevel. Notified at 3:21pm 10/25 car needed two tires. Authorized and inquired when it will be completed. Notified 10/27. Inquired if I wanted to authorize the tires. Replied with my text from 10/25. Received phone call stating service advisor was out and that it would he completed on Saturday. Notified at 7:36am on 10/30 car was completed. Inquired why this was my response was I DO APOLOGIZE BUT I WAS NOT HERE ON WEDNESDAY. YOURE VEHICLE IS READY FOR PICK UP THIS MORNING. I guess he forgot he talked to me on Friday. At 7:48 I received another text if I authorized the replacement tires and that the car is not ready. I replied I wish for Mr. Gonzalez Service Manager to call me. I called Mr. Gonzalez left a message at 7:50. No response All communication via text message. I have the complete text trail. During this time my wife has received numerous unsolicited and being told not to call back concerning purchasing a new car. Why would we? More
by Cozy
Employees Worked With
Harvey Gonzalez
October 30, 2017
Service Harvey was thorough, fast, efficient and kept me informed. When I picked up the loaner the service was quick, there were no unnecessary delays. The pr Harvey was thorough, fast, efficient and kept me informed. When I picked up the loaner the service was quick, there were no unnecessary delays. The process from beginning to ending was top notch. More
by Missbee
Employees Worked With
Harvey Gonzalez
October 26, 2017
Great Service Richard Boblitz is the Best Advisor! It is because of his knowledge, attitude and overall level of customer service I continue to come back. His recom Richard Boblitz is the Best Advisor! It is because of his knowledge, attitude and overall level of customer service I continue to come back. His recommendations are great! More
by Anb06d
Employees Worked With
Richard Boblitz
October 24, 2017
Extraordinary customer service! When I arrive at Lexus of North Miami, my stress dissolves as, I know that I will be completely taken care of by Bobby Rahmani. Bobby is the epitome When I arrive at Lexus of North Miami, my stress dissolves as, I know that I will be completely taken care of by Bobby Rahmani. Bobby is the epitome of extraordinary customer service! More
by bobby123
Employees Worked With
October 18, 2017
There were some shortcumings but there were solve quickly. All of the service work that was expected was not done and I became aware of it when I picked up the unit. The mistakes were quickly done by the serv All of the service work that was expected was not done and I became aware of it when I picked up the unit. The mistakes were quickly done by the service mgr. Ed Rubenfeld and I went home happy. More
by Pepin
Employees Worked With
Mauricio in service and the mgr.Ed Rubenfeld
October 17, 2017
Service visit Mauricio my service adviser in the service department is very communicative and helpful in ensuring the best, fastest and most economic service requir Mauricio my service adviser in the service department is very communicative and helpful in ensuring the best, fastest and most economic service required for my vehicle More
by Gayle123
Employees Worked With
Mauricio Ferreira
October 17, 2017
Service My service was pleasant. Very respectful and caring staff.i would recommend anyone buying a vehicle to Lexus of North Miami. They asked you questions My service was pleasant. Very respectful and caring staff.i would recommend anyone buying a vehicle to Lexus of North Miami. They asked you questions and also listened to your comment as well. More
by Ms Carol
Employees Worked With
Harvey Gonzalez
October 16, 2017
Transmission Job Mauricio at Lexus of North Miami is my service advisor and he did an excellent job in providing exceptional customer service while my car was in for r Mauricio at Lexus of North Miami is my service advisor and he did an excellent job in providing exceptional customer service while my car was in for repairs. My transmission had to be changed due to a noise coming from it. Maurico made sure that I was not inconvenienced during the time of repair and kept me well informed each step of the way with the status of my car. I give him a 10 out of 10. More
by Nicole17
Employees Worked With
Mauricio Ferreira
October 16, 2017
Great Have been servicing my car in Lexus of North Miami Beach and before that in there previous location, at least 10 years always have been very happy an Have been servicing my car in Lexus of North Miami Beach and before that in there previous location, at least 10 years always have been very happy and working with Harvey makes it very easy, he is always helpful and knowledgeable, More
by Ivonne
Employees Worked With
Harvey Gonzalez
October 12, 2017
They made sure my car was fixed. Properly I had an issue with my car and lexus made sure the problem was solved. I was given a loaner car while my vehicle was worked on I had an issue with my car and lexus made sure the problem was solved. I was given a loaner car while my vehicle was worked on More
by Let's write
Employees Worked With
Harvey Gonzalez
