Lexus of North Miami - Service Center

Extremely rude customer service. My car was taken in for service and delivered by valet. When I drove my car I noticed my car was driving terrible and now had an issue that was not p My car was taken in for service and delivered by valet. When I drove my car I noticed my car was driving terrible and now had an issue that was not present. I called to request help with this issue they told me they needed manager approval and would give me a call back. I never received a call back and had to call them a week later to find out what was going on. They at no moment listened to what the issue was and continued to be rude to me as if I was a bother. They finally pushed me off to Lexus of Pembroke Pines. As soon as I arrived, they listened to what I was saying and solved the issue that I was having without having to run a diagnostics on the car. I will not be returning to North Miami for any service nor any of my car needs. More

Bobby did excelente work. He gave me great information of needed to be done to auto. He gave me great information of needed to be done to auto. More

You took my flat tire immediately and were able to replace it by the end of the day. replace it by the end of the day. More

Service is efficient as always but waiting time is long but it’s worth the waiting time. but it’s worth the waiting time. More

Easy to schedule. The wait time was reasonable. Just bring a good book and you can enjoy free cafecito and goodies while you wait for your car to be serviced. The wait time was reasonable. Just bring a good book and you can enjoy free cafecito and goodies while you wait for your car to be serviced. More

Efficient, timely and polite. Has been that way for the last ten years since we first worked with this dealership Has been that way for the last ten years since we first worked with this dealership More

Very professional service and always with a smile. I enjoy the comfortable surroundings while waiting for the service to be completed. I enjoy the comfortable surroundings while waiting for the service to be completed. More

Ask for Alek Mejias, he has been a very good salesperson and your partner in your transaction. The dealer has been also very cooperative and well organized. and your partner in your transaction. The dealer has been also very cooperative and well organized. More

My experience with the collision center was very pleasant. DeenPorras was very professional and kept me informed during the entire process. She made a very unpleasant experience, tolerable.! Thank y pleasant. DeenPorras was very professional and kept me informed during the entire process. She made a very unpleasant experience, tolerable.! Thank you for having her as an employee with your Dealership. She is an asset.! More