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Lexus of North Miami - Service Center
North Miami, FL
771 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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771 Reviews of Lexus of North Miami - Service Center
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December 19, 2018
service Benny was excellent we got both cars in a good time frame, looner was great Over all everything went smooth. The employee that took our cars were ver Benny was excellent we got both cars in a good time frame, looner was great Over all everything went smooth. The employee that took our cars were very friendly More
by Vicky
Employees Worked With
Benny
December 18, 2018
10,000 mile checkup I use Harvey Gonzalez at Lexus of north ‘Miami for the service on my 2018 Lexus 350 I’m very happy with the service and the diligence of the people i I use Harvey Gonzalez at Lexus of north ‘Miami for the service on my 2018 Lexus 350 I’m very happy with the service and the diligence of the people involved with the service. I always lease my cars from this dealership and I’m very happy with it More
by Diane1979
December 18, 2018
Repairs Great service and above and beyond customer service. Will only go to Lexus North Miami!. Everything was absolutely perfect. Can't thank you enough for Great service and above and beyond customer service. Will only go to Lexus North Miami!. Everything was absolutely perfect. Can't thank you enough for my experience More
by Shelly1220
Employees Worked With
Jevel
December 17, 2018
Awesome Customer Service I applaud Lexus of Miami for the amazing changes! A huge difference from 3 years ago!! Everyone is friendly and professional. They have an awesome sys I applaud Lexus of Miami for the amazing changes! A huge difference from 3 years ago!! Everyone is friendly and professional. They have an awesome system where you are kept up to date on the progress of your car and on this visit I noticed that they also send a list if what services were performed on your car. A huge thank you to our advisor Mauricio Galvan. Always friendly and professional! Greatly appreciated! More
by GabyG
Employees Worked With
Mauricio Galvan
December 11, 2018
Erika Lopez. Great Service Consultant. Erika has been assisting me recently with the service for my 2016 Lexus IS, and for my 2019 Lexus NX. Erika is great, she is very professional, and al Erika has been assisting me recently with the service for my 2016 Lexus IS, and for my 2019 Lexus NX. Erika is great, she is very professional, and always willing to help. She listens to your concerns and acts on them as well. I will continue to have Erika as my Service Consultant. Thanks much, Dexter Hunter More
by Dexter Hunter
December 04, 2018
Great customer service I appreciate the professionalism given to me at Lexus Of North Miami. Lexus of North Miami please keep up the excellent Teamwork, I will refer friends I appreciate the professionalism given to me at Lexus Of North Miami. Lexus of North Miami please keep up the excellent Teamwork, I will refer friends and love ones to this Department. More
by Derrick
Employees Worked With
Victor Hernandez
November 26, 2018
Lack of details I’ve owned Lexus for over 20 years so I’ve been to many dealers across the US. Comparing this to others: It starts with expectations. I was given a I’ve owned Lexus for over 20 years so I’ve been to many dealers across the US. Comparing this to others: It starts with expectations. I was given a quote but when I paid the bill noticed it was much higher; I was not told it did not include x, y, z. It took many days since the parts were not in stock; again I was not told this. Scheduling with advisor whose name I never remember and then the advisor is not in. In Florida, waiting outside the advisor’s office is a bit like torture since it is 90+ degrees with equal humidity. Who does that? Cost of service is pretty pricey. The problem I had was not solved on my first visit, but had to return and emphasize the fact that the problem persists and I needed to resolve. Only then did a mechanic test drive the car and acknowledged there was a problem. More
by Peepee
Employees Worked With
Harvey Gonzalez
November 26, 2018
Service Went to get my car service everything was great. While you wait you can visit the salon or work out at the gym i visit the salon did my feet they di Went to get my car service everything was great. While you wait you can visit the salon or work out at the gym i visit the salon did my feet they did a good job More
by cely
Employees Worked With
November 22, 2018
Everything went so smoothly My appointment for service was at 10:30 a.m. and I believe that was exact time I met with Javel my service representative. I went into the lounge ar My appointment for service was at 10:30 a.m. and I believe that was exact time I met with Javel my service representative. I went into the lounge area to wait and a little over an hour Javel came looking for me with news my car was done and being washed. I then went to the cashier who gave me a number to get my car. A great experience and I must say that Javel made it all happen. More
by Carguy1938
Employees Worked With
javel
November 19, 2018
Professional Professional, on time. Great follow up. Explain problem with a car. Show me what been done to correct problem with a car. Car was ready as promised Professional, on time. Great follow up. Explain problem with a car. Show me what been done to correct problem with a car. Car was ready as promised. More
by Theodore1984
Employees Worked With
