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Lexus of North Miami - Service Center

North Miami, FL

4.5
780 Reviews

780 Reviews of Lexus of North Miami - Service Center

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January 19, 2024

My service visit was excellent. In every step I was helped immediately, and with courtesy. The service was completed as scheduled and the entire process took ninety minutes. The ext More

by gmdiazp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Zavala
Jan 22, 2024 -

Lexus of North Miami responded

We're delighted to know that your service visit at Lexus of North Miami was efficient and courteous. We strive for excellence in all we do, so it's great to see our efforts reflected in your experience. Thanks for the review!

January 16, 2024

As always Benny is my service rep and he is very good at his job. He is professional and makes you feel as if he really cares. I hope he writes me up at all times.extremely comfortable with him More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jan 17, 2024 -

Lexus of North Miami responded

Annie, we're so glad to know that Benny continues to provide you with excellent service at Lexus of North Miami. We appreciate your kind words and look forward to serving you in the future!

November 14, 2023

Hi- I scheduled an appointment in the morning to have the GX 460 serviced for an oil change and to search for an issue with the electrical - front camera and lane change instrumentation - were not working. P More

by jgeary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Lexus of North Miami responded

I'm sorry to learn about the unresolved issues with your vehicle. It's important that all concerns are addressed during service appointments and it seems we've missed something here. I'd like to help ensure this gets sorted out properly - please reach out directly so we can discuss further. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

October 07, 2023

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership. More

by miriaml44
Recommend Dealer
Yes
Employees Worked With
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lexus of North Miami responded

Miriam, we're glad to know Cesar's attention to detail and knowledge made your experience at Lexus of North Miami a positive one. Thanks for sharing!

September 28, 2023

Anna is a very good specialist. She is very professional and attentive. It was a pleasure to buy a car with her care and recommendations. I recommend everyone to buy cars with Anna. More

by svgarbuzova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of North Miami responded

We're so glad to know that Anna provided you with such a great experience at Lexus of North Miami. We appreciate your recommendation and we hope you enjoy your new car!

June 28, 2023

Always courteous and proficient. You did a great job in a minimum amount of time. You also have a comfortable waiting area. Thanks, Iris Burak More

by Missiristb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Name not listed
Jun 28, 2023 -

Lexus of North Miami responded

Thank you for the kind words, Iris! We're glad to hear that our team at Lexus of North Miami provided courteous and efficient service. We appreciate your feedback and hope to see you again down the road!

June 16, 2023

Attentive, cooperative, committed to service excellence- Mauricio is the consummate service writer - only word work w him and definitely would recommend him More

by Heshy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Lexus of North Miami responded

Heshy, thank you for the fantastic review! We're so glad that Mauricio provided you with such attentive and excellent service. We appreciate your recommendation and look forward to working with you again in the future. Have a great day! - The Lexus of North Miami Team

May 23, 2023

No issues when I visit lexus of north Miami. They take care of my needs and always follow up to check on me. More

by Nelson
Recommend Dealer
Yes
Employees Worked With
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lexus of North Miami responded

Thank you for the review, Nelson! We appreciate your business and hope to see you again at Lexus of North Miami. Safe travels!

April 06, 2023

Simple 10000 miles service. I asked to check the doors alignment (excessive force to close them) and I asked to activate the automatic windows/sunroof closing when locking the c More

by AGARKAUSKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Semon Mor
Apr 18, 2023 -

Lexus of North Miami responded

I am sorry to hear that we left you with a negative impression. Firstly, we pride ourselves on thorough, meticulous service and it is disappointing that your service visit didn't meet your expectations. In addition, we never want to provide unwanted communication to our guests and we will use your comments to improve. In the meantime, if there is anything else we can do for you, please don't hesitate to give me a call directly. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

March 05, 2023

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018. More

by thewavescondogm
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

thewavescondogm responded

grate job !

Mar 07, 2023 -

Lexus of North Miami responded

It's an honor to receive this praise about Lexus of North Miami and Babak! Thank you for being a loyal customer!

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