Lexus of North Miami - Service Center

I brought my car in for an oil change at approx 1.30pm and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was appro and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was approx $980 (from previous inquiry), I was advised of a special of $145+tx which would include a overall check of the car including the oil change, rotating of tires, etc. The offer was good so I advised the writer to go ahead and have it done. I left my car and went on to run errands. About 6pm that evening I receive a call from the dealership, not from the adviser, but from a rep calling to let me know we are "so sorry" that we did not call you early but your car will not be ready today because we found a rats nest in the air filter section of your car. My first reaction was shock, how did a rats get in my car, the caller went on to ask if I kept my car in the garage (no), do I keep my car parked for long periods of time (no) , I drive my car everyday. She continued with saying "our mechanic/specialist is working on an estimate". A loaner was offered which I accepted but later refused. After the phone call ended, I started to wonder about this "estimate" that their mechanic/specialist was preparing. I called the Lexus back and asked for the service specialist to explain to me what this estimate was for, there was no damages at the time but according to the mechanic/specialist in order to get the car back to lexus "standard" they were writing an estimate (an estimate for unforseen damages - bullsh----). I received a call the next day to go by the a to see the damages for myself. I have never seen a rats nest before so this was just unremarkable. An estimate was given by the mechanic/specialist of 9.2 hours to clean the nest from the car for a cost of $980.00 not only was this outrageous but felt like the dealership was xxxxxx their customer. This was not my entire car but a section which would have taken a few hours to do. I left the dealership with my "rat" car and took it to a local mechanic who cleaned it in approx 3 hours and installed a brand new ac filter for a total of $230.64. I have always driven a Lexus and my car has always been serviced by the dealership, but after this experience I will definitely think twice. One other note I have had excellent service at Countyline (when there were still in existence) and Lexus of Pembroke Pines. This was my second visit to Lexus of north Miami and the both have been unpleasant More

his used to be the best Lexus dealership, but a lot of the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new facility. They have a nice waiting area with a large tv, nice leather seats, a cafe, a spa (really!) etc. They also have a large courtesy car fleet so if you service your car here you will get Lexus. However the same is true for all the other Lexus dealerships. Here's the problem. The service advisors I used to work with were excellent. They new the cars well, they answered the phones, they replied to emails, they did great work, and they offered reasonable quotes for non-standard requests (anything beyond regular service). The new lot are your typical Miami employee - don't care about customers, very flaky, don't reply to emails. As an example I emailed the Service Director asking for a new service advisor and she never replied. Then I made an appointment for my 10k mile service with a service advisor who was supposed to be experienced and good. When I arrive, he is too busy and fobs me off to some young kid. Remember this is the first time he is meeting me, so I guess this is how he makes first impressions. Then when I ask them to change the indicator bulbs in addition to the service, they give me some outrageous quote (for something which I could do myself in 5 minutes based on the instructions in the owners manual). I also asked them to install some Lexus F-sport suspension upgrades and the service advisor said they would void my warranty. This is nonsense - it is a Lexus part, made by Lexus, for my car! I went to JM Lexus in Margate instead and they took care of it at a much lower price. They knew what they were doing, they didn't give me any bull about the warranty. BTW I changed the bulbs myself after the Lexus of North Miami visit and it took me (with no previous experience) 20 minutes whereas they had quoted 1.5 hours of labour. It's a shame. I really like Lexus of North Miami. They have a very nice facility, the sales guys are good, but the service department has gone from great to awful. I am taking my business back to JM Lexus of Margate. It's a longer drive but they have a stable workforce that you can count on. More