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Lexus of North Miami - Service Center

North Miami, FL

4.5
777 Reviews
Call Service Center (305) 372-1100

777 Reviews of Lexus of North Miami - Service Center

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February 03, 2025

Terri is great. Every one else needs to be retrain with more of the customer service details More

by YLO28NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Lexus of North Miami responded

I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please contact me at your convenience, I'd like to help. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 03, 2025

Usually it takes 2 hours to rotate tires and wash the car, but this time it took only an hour. I was super happy! More

by chirogoddess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Lexus of North Miami responded

We're delighted to hear that your visit was quicker than expected at Lexus of North Miami! Thank you for sharing your experience, and we look forward to serving you again soon.

February 03, 2025

Eric was great! Explained everything clearly and assisted me with the whole process in a kind way. More

by Melody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
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Feb 04, 2025 -

Lexus of North Miami responded

Melody, thank you for sharing your kind regards for Eric and leaving Lexus of North Miami a five-star review!

February 02, 2025

Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Keslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Katayev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Lexus of North Miami responded

Alex, congrats on your new 2025 Lexus GX 550! We are thrilled you are happy with your new car, the price, and the buying experience. Safe travels!

February 02, 2025

It’s always a pleasure taking my car in for Service. They work on a Timely matter, Jonathan communicated through out More

by claribels815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Feb 03, 2025 -

Lexus of North Miami responded

We're delighted to hear that your service experience at Lexus of North Miami was smooth and well-communicated. Thank you for choosing us, and we look forward to serving you again!

February 02, 2025

The dealership is good and convenient. Every time I take my car it is taken care of. More

by SMOKEYBLAKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Feb 03, 2025 -

Lexus of North Miami responded

Thanks so much for your review. We look forward to your next visit to Lexus of North Miami!

February 02, 2025

I've been arriving on time at my service appointment for simple oil and filter changes. My car was put in the parking garage space for one and a half hours and nobody cared about it. After I realized this I More

by ANDREYMARSHALL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Lexus of North Miami responded

Andrey, I apologize for the delay and lack of attention during your service appointment. This is not the level of professionalism we strive to provide, and I'm sorry for any inconvenience caused. Please reach out to me directly so we can discuss this further and address any remaining concerns. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

January 31, 2025

The service from the Eric and the service team was excellent. They are both knowledgeable and attentive, and as always, their work was without fault. More

by stevepkingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 03, 2025 -

Lexus of North Miami responded

Steve, we're delighted to hear that Eric and the service team provided you with excellent care at Lexus of North Miami. Thank you for your kind words!

January 31, 2025

Bobby Rahmani is a great service department advisor. This dealership and its service department, obviously, owe their high marks to people like him. More

by betobox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Lexus of North Miami responded

We're delighted to hear that Bobby made such a positive impact on your experience at Lexus of North Miami. Our team is dedicated to providing top-notch service, and it's wonderful to know we're hitting the mark!

January 31, 2025

An issue on my 2 yr old Lexus which should be under guarantee but was denied More

by melgutkin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Lexus of North Miami responded

Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to get in touch directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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