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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,010 Reviews
Call Service Center (305) 372-1100

1,010 Reviews of Lexus of North Miami - Service Center

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May 23, 2025

Excellent service all the way around. Very helpful in every aspect. I wouldn't hesitate coming back again. More

by agr1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're delighted to hear that our team provided excellent service and assistance. We look forward to welcoming you back in the future!

May 22, 2025

Great customer service. Loaner vehicle was new. Timely delivery. Car runs great with no issues. More

by ivainstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Lexus of North Miami responded

We are delighted to read your terrific feedback. Given the positive content of your review, it seems that your 3-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you! Ed Rubenfeld - Service Manager - 305-372-3747

May 22, 2025

The young gentleman who took my keys and made me feel uncomfortable. He insisted my eye color was fake. More

by Jakisd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Lexus of North Miami responded

Jakisd, we're sorry to hear about your experience at Lexus of North Miami. Your comfort is important to us, and we'll address this with our team. Thank you for bringing it to our attention!

May 22, 2025

I had a wonderful service experience with this dealership, especially with Ed, Jonathan and Martin. Everything was so convenient and everyone I spoke to was incredibly helpful and friendly. More

by jzb1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan and Martin
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May 22, 2025 -

Lexus of North Miami responded

We're delighted to hear that Ed, Jonathan, and Martin made your service experience at Lexus of North Miami so convenient and enjoyable. Thank you for sharing this positive feedback!

May 19, 2025

The service was smooth and easy. Although my assigned service tech was not available, I was promptly serviced by Bobby who wasted no time in answering my questions and moving me to t More

by amcdon53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Lexus of North Miami responded

We're delighted to hear that Bobby stepped in seamlessly and provided you with excellent service at Lexus of North Miami. Thanks for sharing your experience!

May 19, 2025

They have the friendliest staff . And everyone from beginning to end offers the best customer service. More

by TRISHPENAFIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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May 20, 2025 -

Lexus of North Miami responded

Trish, we're delighted to hear that our team at Lexus of North Miami provided you with top-notch service from start to finish. Thank you for the wonderful feedback!

May 18, 2025

Just the oil change. Didn’t address my other concerns. Issues with the tail light and wheel well More

by pedromerida00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Lexus of North Miami responded

Thank you for taking the time to review us. As we continue to strive to be our best, I'd like to learn more about what prevented us from earning a 5-star review. If you're willing to share, please consider reaching out to me directly. - Ed Rubenfeld - Service Manager - 305-372-3747

May 18, 2025

Efficient friendly professional. As always service right on point on all level and a pleasant atmosphere in the dealership with snack bar and gift shop. Large sofas and confortable More

by danrebiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 19, 2025 -

Lexus of North Miami responded

Thank you for sharing your experience with us at Lexus of North Miami, Dan! We're delighted to hear that our service and amenities made your visit enjoyable. We look forward to welcoming you back soon!

May 18, 2025

Luis was excellent in all areas: keeping me updated, working with the mechanic on the best and most practical (often least expensive!) options for the best outcome. More

by gregschn18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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May 19, 2025 -

Lexus of North Miami responded

Greg, we're delighted to hear that Luis provided you with excellent service at Lexus of North Miami. It's great to know he kept you informed and prioritized practical solutions. Thank you for sharing your experience!

May 17, 2025

Nice dealership, clean, professional , Lexus is the best, they return my car very clean , very satisfied More

by MMNYBIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Lexus of North Miami responded

We're delighted to hear you had a satisfying experience at Lexus of North Miami! Our team takes pride in maintaining a clean and professional environment. Thank you for choosing us, and we look forward to serving you again!

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