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Lexus of North Miami

North Miami, FL

4.6
3,239 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,239 reviews

January 28, 2021

Luis Portillo found me a great deal and I was able to leave very satisfied with my purchase. Would most definitely work with him again. More

by Lou.pion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of North Miami responded

We are delighted to hear that Luis helped you drive home from Lexus of North Miami in the right car at the right price. Thank you so much for trusting us with this purchase! We would absolutely love to work with you in the future.

January 28, 2021

I was very happy with the sales team for working with me, they made the car buying experience not as painful, like it has been in the past. Thank you north Miami Lexus! More

by Gregory6506
Recommend Dealer
Yes
Employees Worked With
Gus Arcon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohamed Ali
Jan 28, 2021 -

Lexus of North Miami responded

Congratulations on your new vehicle! We appreciate your business and are happy to hear that you had such a pressure-free and enjoyable experience working with the team. Drive safely, and we hope to see you again at Lexus of North Miami!

January 27, 2021

Maria is an amazing worker she is one of those persons that will actually put in the work time to help you find what your looking for and have full on conversations with you More

by Fededatdude
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Jan 28, 2021 -

Lexus of North Miami responded

Thank you for your business and thoughtful feedback about Maria. We are thrilled to hear that she took such attentive care of you and made you a happy Lexus of North Miami customer. Safe travels!

January 27, 2021

I’m always requesting to get Mauricio when I take my car for service as Mauricio Always is pleasant , answers my questions respectfully and always is able to get a Loaner for me exactly or as similar as pos More

by Lídia Schwartzbaum
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
MAURICIO in Service!A Plus to your Co., Wayne Sommer
Jan 27, 2021 -

Lexus of North Miami responded

Thank you for your confidence in Mauricio and Lexus of North Miami! We are delighted that he consistently provides you with top-notch service and care. We look forward to welcoming you back in the future, Lídia!

January 26, 2021

Exelente atencion, muy profesional,nos sentimos muy a gusto con el trato de todas las personas que nos atendieron, mis mas sinceras felicitaciones y exitos!!!! More

by Aldopedraja
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio, Mauricio Ferreira
Jan 26, 2021 -

Lexus of North Miami responded

Gracias por la reseña! Nuestros clientes son la máxima prioridad y es excelente oír que tuvo una buena experiencia trabajando con el equipo. Apreciamos su comentario y esperamos volver a verle en Lexus de North Miami!

January 25, 2021

Real bad experience. Horrible I would say. Everything thing was a fraud in this dealer. the original Numbers given to me was not what I received when I got my first payment in the mail. Peter branch man More

by Dda324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter groulx. , Peter Groulx, Mauricio Ferreira
Feb 02, 2021 -

Lexus of North Miami responded

Dda324- This isn't the type of experience that we want for our guests and I sincerely apologize. I understand your concern, I'd like to step in here to try to assist you. I'll look for your contact information but please consider giving me a call as well. Thank you. Maritsa Campos- Customer Relations Manager - 786-528-3871

January 25, 2021

Was very helpful and made sure I was good with my choices! Also made was in and out didn’t have any problems thank you. More

by Saraalexis32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olga Ordina
Jan 26, 2021 -

Lexus of North Miami responded

Thanks for posting about your recent experience. Here at Lexus of North Miami, customer satisfaction is our priority and we're glad to hear that you were taken care of!

January 24, 2021

I could never be more pleased with the exceptional service I’ve gotten today at Lexus North Miami, my salesperson Luis went above and beyond to make this deal happen for me to leave off this lot in my More

by Vanessa A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of North Miami responded

Vanessa - Thank you for taking the time to share! We are proud to have earned your support and happy to hear that you had such an exceptional experience working with Luis and Matthew. We are wishing you many safe and happy miles in your new vehicle and hope to work with you again at Lexus of North Miami!

January 22, 2021

Recomendamos a María completamente, excelente trabajar con ella, ha sido la mejor persona que hemos trabajado en todas nuestras compras de carros, igualmente los demás trabajadores de Lexus of North Miami More

by alancasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Jan 25, 2021 -

Lexus of North Miami responded

Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y nos da mucho gusto oír que tuvo una buena experiencia trabajando con María. Felicidades por su vehículo nuevo y esperamos volver a verle en Lexus de North Miami!

January 21, 2021

I did not want to spend the money I thought that I was going to. There was complications but overall the job was done and it was very expensive. More

by Rockymax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed Ali
Jan 21, 2021 -

Lexus of North Miami responded

I’m sorry to hear that your service ended up costing more than anticipated. We strive to deliver exceptional service and competitive prices, and I'll be sure to address your feedback with the team. If there are any questions I can answer for you, feel free to reach out to me directly so that I can address your concerns. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

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