Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Nashville
Nashville, TN
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 372 reviews
June 27, 2026
I have had multiple disappointing experiences with this Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle Lexus dealership. I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn’t leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I’ve decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership. More
by Ahmedallahabi89
Employees Worked With
BAILEY BUCHANAN, MATTHEW PETERSON, ARMAND PLANTER
June 25, 2026
Nival is the BEST! He was very informative, quick with processing paperwork, and overall the best sales consultant I’ve encountered. He truly made buying my first Lexus He was very informative, quick with processing paperwork, and overall the best sales consultant I’ve encountered. He truly made buying my first Lexus a great experience. Thanks so much Nival & Lexus Nashville. Will be sending many more clientele your way! More
by Rionwright
Employees Worked With
Nival Macid
June 17, 2026
On 6-15-2026, I purchased a Lexus ES 350 from Lexus of Nashville. My experience with Bobby was awesome. I must say this has been my best car buying experience ever. Bobby answered all my questions and bel Nashville. My experience with Bobby was awesome. I must say this has been my best car buying experience ever. Bobby answered all my questions and believe me there were many. I felt 100% satisfied every step of the way with the car purchase. Bobby is definitely professional, polite and honest, If I was Bobby's manager, I would reward him to continue to work at this dealership as long as he wants to work there. A good salesman is hard to find. You don't find guys like Bobby every day. I will refer my family and friends who are looking for an awesome experience to contact Bobby. Thanks again, The Howard's More
by kumbaw
Employees Worked With
Bobby Jones, Greg Williams
April 30, 2026
messed up my infotainment system after simple fix now looks like a trash dont have time to drive back and forth 120 miles to do the same loaner car process again then come back after fixing what they did looks like a trash dont have time to drive back and forth 120 miles to do the same loaner car process again then come back after fixing what they did to my screen , there is a huge gap between dash trim and screen i tried to push it back but i don't want to put more force because clips holding screen may get broken , the screen has to be taken back out from dash to adjust it and get it flushed in place , i wish i can post a pic here but i added a pic on my other review can go there to see what i am talking about More
by Sherif abd
Employees Worked With
service visit
February 22, 2026
My wife and I went to Lexus of Nashville to look at the TX in person. While wondering around in the wrong place the finest gentleman, Bobby J, greeted us. He asked how he could help, gave us instructions h TX in person. While wondering around in the wrong place the finest gentleman, Bobby J, greeted us. He asked how he could help, gave us instructions how to let him know if we had questions and left us to look. Once we had questions we easily contacted Bobby and he took care of us with the most professionalism that I have seen in a long long time. Although we were not looking to buy that day, we saw a TX on the showroom floor that really caught our eyes. Bobby, put together the information on the price and value of our potential trade-in. He put the document in front of us and dismissed himself to allow my wife and I to discuss without a salesperson hovering over us. It was so refreshing and we were able to make a deal on my wife’s new, beautiful TX! On top of having the most professional, kind, courteous salesman, we were also impressed by all the folks we dealt with during our purchase. Mike S, the tech guy, went over all the features of the vehicle and made sure we were comfortable with the technology. So very impressed with the staff at Lexus of Nashville and highly recommend them! A++ Thanks for your help in putting my wife in to this gorgeous vehicle! More
by jeffneely
Employees Worked With
Mike S and Coach Bobby, Greg Williams
February 10, 2026
We received excellent service during our recent visit to Lexus of Nashville. Every staff member we encountered treated us with respect. In particular, Dennis was very helpful and knowledgeable, and Ronni Lexus of Nashville. Every staff member we encountered treated us with respect. In particular, Dennis was very helpful and knowledgeable, and Ronnie did a great job assisting us in finding our vehicle. Even though we are from out of state, we were made to feel like valued customers. The financial manager was also a significant help throughout the process. Stacey and Tami More
by Stacey
Employees Worked With
Dennis
February 08, 2026
Paul was nothing short of AMAZING. From when I originally inquired about an NX to when I showed up. He was professional, knowledgeable and genuinely cared about finding the right car From when I originally inquired about an NX to when I showed up. He was professional, knowledgeable and genuinely cared about finding the right car for me. He made the process stress free & very easy. Thanks to Paul I got my dream car and couldn’t be happier. More
by Katlynnkk6
Employees Worked With
Paul Hale
