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Lexus of Naperville - Service Center

Naperville, IL

4.4
105 Reviews

105 Reviews of Lexus of Naperville - Service Center

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September 10, 2023

We have purchases 6 new and used Lexuses so far from LofN. Need we say more? Allen Panek More

by AFPANEK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Wilson is very knowlegdgeable and customer-oriented... She is very nice to work with...
September 10, 2023

Cindy was great. She kept me informed during the whole process. Even when she was not there she had someone else to keep me upto date. More

by Ahmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy in service
September 10, 2023

As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years. More

by jim.marsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George DeVries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Vessuto
September 09, 2023

This was very pleasant experience in an extremely comfortable environment with drinks and snacks available while you wait. The service was done when promised and the vehicle was washed and looked lik More

by JEFFWELLS2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Taiym
September 09, 2023

The dealership is great. But your new policy of charging 3% for credit card usage is NOT good customer service. We will take that into consideration when buying a new car and More

by Shornbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 09, 2023

Service at Lexus of Naperville is always a very satisfying, professional experience. I would highly recommend this dealership. More

by RJJDLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Wilson
September 09, 2023

Service consultant Robin was polite, helpful, and professional. I would recommend this dealership. I drove an hour to get there. It's worth it. More

by MUIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin clark
September 09, 2023

Mike is great service adviser. He explains in simple terms and provides status frequently on estimated completion time More

by SAMRACONNECT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike vestouto
September 09, 2023

Eric was prompt and courteous. I popped in on him without an appointment and managed to get my solution handled within 30 minutes and had my car washed and brought up front ready t More

by r.vanpelt2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ortez
September 08, 2023

Service visits are always punctual, informative and I have complete confidence in the quality of service and repairs. I am especially impressed by Cindy and her thoroughness and informative advice. More

by MCKC123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy in Service