Lexus of Naperville - Service Center

Oil change scheduled. I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important a I had to intervene to get my car done after 2 hours. I realize issues were found but no communication until I got involved. Missed a very important appointment as a result of poor communication More

Was a great visit until they wanted to charge me 95$ to change a license plate. Would love to speak to someone about the experience change a license plate. Would love to speak to someone about the experience More

An hour and 45 minutes for a simple oil change seems like a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety ins a long time. We had to wait 15 minutes just to see a service writer. $135 seems like a lot for a simple oil change. Yes it comes with a safety inspection and a free wash but still.. More

Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More

Always a pleasant experience with Robyn. She is a great service advisor! I would use her advice in the future, but not to this survey again. She is a great service advisor! I would use her advice in the future, but not to this survey again. More

Very well done Fast, accurate and very professional I would come back for service here would come back for service here More

Always friendly and efficient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. Excellent work done by all. Comfortable waiting rooms. Clean washrooms. Convenient. More

Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's. fulfilled. Staff is always friendly. I've been a customer since the 90's. More

Prompt courteous attention when dropping off car. I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very in I love that the techs keep you informed during the wait. So five stars for service team! The new policy of Charging for use of credit card is very inconvenient & tarnishes the reputation of Lexus. It's insulting...raise service rates if you need to. I will be paying by check or cashso the resources expended to process it will exceed anything the dealership saves on credit card fees. This is such an I'll thought out policy change! More

Excellent facilities during the wait. Wait time was relatively short and explanation of service was also clear. Very polite customer service Wait time was relatively short and explanation of service was also clear. Very polite customer service More